Every 10s a pop up gets shown, and there's no way to stop it

General Discussions
1

Hi all,

when showing device details on hosted.mender.io, a pop up with the following message pops up every 10 seconds. This is distracting, especially on the Troubleshooting page, where it overlays the Mender Connect prompt. Can you change the pop up to not reappear again and again and again and again?

There was an error retrieving the configuration for device 3cf01bf3-1841-401e-97ef-e9a172ecec5f. feature not available in your Plan… [Request ID: fc038af0]

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Thanks!

2

Hi @manuel_vps,

Thanks for the report! We have the bugfix already in the pipeline, and it will be deployed to Hosted Mender soon. Sorry for the inconvenience!

Greets,
Josef

1 Like
3

Hi Jester San,

Could you let me know if this issue has already been fixed in the latest Mender release?

Thanks in advance!

4

Hi @mori,

Thanks for reaching out! As far as I can tell, the bug is fixed on Hosted Mender. Are you running an on-prem instance?

Greetz,
Josef

5

Hi Josef San,

I’m running Mender in an on-premise setup with version 4.0.1, and I’m experiencing the same behavior where the pop-up appears every 10 seconds.

Best regards,
mori

6

Hello @mori San,

Understood. I talked to the devs, and the ENT on-prem instances the situation is presumably a bit different. Can you please get in touch with support@mender.io to get assistance? Thank you!

Greetz,
Josef