Pending devices disapearing in Dashboard

General Discussions
1

Hello,

I am using a self-hosted platform, and today I noticed an issue with the pending deployment indicator. When I refresh the dashboard page, it incorrectly shows 0 pending devices, but in reality, there is still one pending device when I investigate further.

It seems there might be a bug or synchronization issue with the dashboard page.
Thank you
arp
EDIT:
To be clear, the issue here are with pending developpement and not pending connecting devices

1 Like
2

I’m having either the same issue or my only device is one I decomissioned. How do I undecomission it ?

Um, I’ve emailed support. This is unfortunate. I just signed up for the 50 device service $34/month.

Why can’t we add devices… I kind of need this asap.

:sweat_smile:

3

Verified that I can’t add another device in (fresh MAC address).

4

Hi @EnjoysMath,

Sorry to hear you’re having troubles connecting the devices. The first and easiest thing to check is, are you consistently using the US or EU instances? They are completely separate, so a login on the one won’t enable you to connect devices to the other one.
Beyond that, if you could drop a log, for example from journalctl -u mender-client might give some idea.

Greetz,
Josef

5

@TheYoctoJester Here is the output of that journalctl command:
Yes, I’ve contacted support but they haven’t yet resolved the issue.

[...]
Aug 03 06:17:49 raspberrypi systemd[1]: mender-client.service: Main process exited, code=exited, status=203/EXEC
Aug 03 06:17:49 raspberrypi systemd[1]: mender-client.service: Failed with result 'exit-code'.
Aug 03 06:17:49 raspberrypi systemd[1]: mender-client.service: Scheduled restart job, restart counter is at 5.
Aug 03 06:17:50 raspberrypi systemd[1]: Stopped Mender OTA update service.
Aug 03 06:17:50 raspberrypi systemd[1]: Started Mender OTA update service.
Aug 03 06:17:55 raspberrypi systemd[503]: mender-client.service: Failed to locate executable /usr/bin/mender: No such file or directory
Aug 03 06:17:55 raspberrypi systemd[503]: mender-client.service: Failed at step EXEC spawning /usr/bin/mender: No such file or directory
Aug 03 06:17:55 raspberrypi systemd[1]: mender-client.service: Main process exited, code=exited, status=203/EXEC
Aug 03 06:17:55 raspberrypi systemd[1]: mender-client.service: Failed with result 'exit-code'.
Aug 03 06:17:55 raspberrypi systemd[1]: mender-client.service: Scheduled restart job, restart counter is at 6.
Aug 03 06:17:55 raspberrypi systemd[1]: Stopped Mender OTA update service.
Aug 03 06:17:55 raspberrypi systemd[1]: Started Mender OTA update service.
Aug 03 06:17:59 raspberrypi systemd[545]: mender-client.service: Failed to locate executable /usr/bin/mender: No such file or directory
Aug 03 06:17:59 raspberrypi systemd[545]: mender-client.service: Failed at step EXEC spawning /usr/bin/mender: No such file or directory
Aug 03 06:17:59 raspberrypi systemd[1]: mender-client.service: Main process exited, code=exited, status=203/EXEC
Aug 03 06:17:59 raspberrypi systemd[1]: mender-client.service: Failed with result 'exit-code'.
Aug 03 06:17:59 raspberrypi systemd[1]: mender-client.service: Scheduled restart job, restart counter is at 7.
Aug 03 06:17:59 raspberrypi systemd[1]: Stopped Mender OTA update service.
Aug 03 06:17:59 raspberrypi systemd[1]: Started Mender OTA update service.
Aug 03 06:18:00 raspberrypi systemd[612]: mender-client.service: Failed to locate executable /usr/bin/mender: No such file or directory
Aug 03 06:18:00 raspberrypi systemd[612]: mender-client.service: Failed at step EXEC spawning /usr/bin/mender: No such file or directory
Aug 03 06:18:00 raspberrypi systemd[1]: mender-client.service: Main process exited, code=exited, status=203/EXEC
Aug 03 06:18:00 raspberrypi systemd[1]: mender-client.service: Failed with result 'exit-code'.
Aug 03 06:18:00 raspberrypi systemd[1]: mender-client.service: Scheduled restart job, restart counter is at 8.
Aug 03 06:18:00 raspberrypi systemd[1]: Stopped Mender OTA update service.
Aug 03 06:18:00 raspberrypi systemd[1]: Started Mender OTA update service.
Aug 03 06:18:01 raspberrypi systemd[622]: mender-client.service: Failed to locate executable /usr/bin/mender: No such file or directory
Aug 03 06:18:01 raspberrypi systemd[622]: mender-client.service: Failed at step EXEC spawning /usr/bin/mender: No such file or directory
Aug 03 06:18:01 raspberrypi systemd[1]: mender-client.service: Main process exited, code=exited, status=203/EXEC
Aug 03 06:18:01 raspberrypi systemd[1]: mender-client.service: Failed with result 'exit-code'.
Aug 03 06:18:01 raspberrypi systemd[1]: mender-client.service: Scheduled restart job, restart counter is at 9.
Aug 03 06:18:01 raspberrypi systemd[1]: Stopped Mender OTA update service.
Aug 03 06:18:01 raspberrypi systemd[1]: Started Mender OTA update service.
Aug 03 06:18:01 raspberrypi systemd[640]: mender-client.service: Failed to locate executable /usr/bin/mender: No such file or directory
Aug 03 06:18:01 raspberrypi systemd[640]: mender-client.service: Failed at step EXEC spawning /usr/bin/mender: No such file or directory
Aug 03 06:18:01 raspberrypi systemd[1]: mender-client.service: Main process exited, code=exited, status=203/EXEC
Aug 03 06:18:01 raspberrypi systemd[1]: mender-client.service: Failed with result 'exit-code'.
Aug 03 06:18:02 raspberrypi systemd[1]: mender-client.service: Scheduled restart job, restart counter is at 10.
Aug 03 06:18:02 raspberrypi systemd[1]: Stopped Mender OTA update service.
Aug 03 06:18:02 raspberrypi systemd[1]: Started Mender OTA update service.
Aug 03 06:18:02 raspberrypi systemd[673]: mender-client.service: Failed to locate executable /usr/bin/mender: No such file or directory
Aug 03 06:18:02 raspberrypi systemd[673]: mender-client.service: Failed at step EXEC spawning /usr/bin/mender: No such file or directory
Aug 03 06:18:02 raspberrypi systemd[1]: mender-client.service: Main process exited, code=exited, status=203/EXEC
Aug 03 06:18:02 raspberrypi systemd[1]: mender-client.service: Failed with result 'exit-code'.
Aug 03 06:18:03 raspberrypi systemd[1]: mender-client.service: Scheduled restart job, restart counter is at 11.
Aug 03 06:18:03 raspberrypi systemd[1]: Stopped Mender OTA update service.
Aug 03 06:18:03 raspberrypi systemd[1]: mender-client.service: Start request repeated too quickly.
Aug 03 06:18:03 raspberrypi systemd[1]: mender-client.service: Failed with result 'exit-code'.
Aug 03 06:18:03 raspberrypi systemd[1]: Failed to start Mender OTA update service.
-- Boot ad0cd3a66b8e464ca2753ea2e5da4e38 --
Aug 03 11:08:02 raspberrypi systemd[1]: Started Mender OTA update service.
Aug 03 11:08:07 raspberrypi systemd[364]: mender-client.service: Failed to locate executable /usr/bin/mender: No such file or directory
Aug 03 11:08:07 raspberrypi systemd[364]: mender-client.service: Failed at step EXEC spawning /usr/bin/mender: No such file or directory
Aug 03 11:08:07 raspberrypi systemd[1]: mender-client.service: Main process exited, code=exited, status=203/EXEC
Aug 03 11:08:07 raspberrypi systemd[1]: mender-client.service: Failed with result 'exit-code'.
Aug 03 11:08:07 raspberrypi systemd[1]: mender-client.service: Scheduled restart job, restart counter is at 1.
Aug 03 11:08:07 raspberrypi systemd[1]: Stopped Mender OTA update service.
Aug 03 11:08:07 raspberrypi systemd[1]: Started Mender OTA update service.
Aug 03 11:08:09 raspberrypi systemd[423]: mender-client.service: Failed to locate executable /usr/bin/mender: No such file or directory
Aug 03 11:08:09 raspberrypi systemd[423]: mender-client.service: Failed at step EXEC spawning /usr/bin/mender: No such file or directory
Aug 03 11:08:09 raspberrypi systemd[1]: mender-client.service: Main process exited, code=exited, status=203/EXEC
Aug 03 11:08:09 raspberrypi systemd[1]: mender-client.service: Failed with result 'exit-code'.
Aug 03 11:08:10 raspberrypi systemd[1]: mender-client.service: Scheduled restart job, restart counter is at 2.
Aug 03 11:08:10 raspberrypi systemd[1]: Stopped Mender OTA update service.
Aug 03 11:08:10 raspberrypi systemd[1]: Started Mender OTA update service.
Aug 03 11:08:10 raspberrypi systemd[435]: mender-client.service: Failed to locate executable /usr/bin/mender: No such file or directory
Aug 03 11:08:10 raspberrypi systemd[435]: mender-client.service: Failed at step EXEC spawning /usr/bin/mender: No such file or directory
Aug 03 11:08:10 raspberrypi systemd[1]: mender-client.service: Main process exited, code=exited, status=203/EXEC
Aug 03 11:08:10 raspberrypi systemd[1]: mender-client.service: Failed with result 'exit-code'.
Aug 03 11:08:10 raspberrypi systemd[1]: mender-client.service: Scheduled restart job, restart counter is at 3.
Aug 03 11:08:10 raspberrypi systemd[1]: Stopped Mender OTA update service.
Aug 03 11:08:10 raspberrypi systemd[1]: Started Mender OTA update service.
Aug 03 11:08:10 raspberrypi systemd[441]: mender-client.service: Failed to locate executable /usr/bin/mender: No such file or directory
Aug 03 11:08:10 raspberrypi systemd[441]: mender-client.service: Failed at step EXEC spawning /usr/bin/mender: No such file or directory
Aug 03 11:08:10 raspberrypi systemd[1]: mender-client.service: Main process exited, code=exited, status=203/EXEC
Aug 03 11:08:11 raspberrypi systemd[1]: mender-client.service: Failed with result 'exit-code'.
Aug 03 11:08:11 raspberrypi systemd[1]: mender-client.service: Scheduled restart job, restart counter is at 4.
Aug 03 11:08:11 raspberrypi systemd[1]: Stopped Mender OTA update service.
Aug 03 11:08:11 raspberrypi systemd[1]: Started Mender OTA update service.
Aug 03 11:08:16 raspberrypi systemd[448]: mender-client.service: Failed to locate executable /usr/bin/mender: No such file or directory
Aug 03 11:08:16 raspberrypi systemd[448]: mender-client.service: Failed at step EXEC spawning /usr/bin/mender: No such file or directory
Aug 03 11:08:16 raspberrypi systemd[1]: mender-client.service: Main process exited, code=exited, status=203/EXEC
Aug 03 11:08:16 raspberrypi systemd[1]: mender-client.service: Failed with result 'exit-code'.
Aug 03 11:08:17 raspberrypi systemd[1]: mender-client.service: Scheduled restart job, restart counter is at 5.
Aug 03 11:08:17 raspberrypi systemd[1]: Stopped Mender OTA update service.
Aug 03 11:08:17 raspberrypi systemd[1]: Started Mender OTA update service.
Aug 03 11:08:22 raspberrypi systemd[502]: mender-client.service: Failed to locate executable /usr/bin/mender: No such file or directory
Aug 03 11:08:22 raspberrypi systemd[502]: mender-client.service: Failed at step EXEC spawning /usr/bin/mender: No such file or directory
Aug 03 11:08:22 raspberrypi systemd[1]: mender-client.service: Main process exited, code=exited, status=203/EXEC
Aug 03 11:08:22 raspberrypi systemd[1]: mender-client.service: Failed with result 'exit-code'.
Aug 03 11:08:22 raspberrypi systemd[1]: mender-client.service: Scheduled restart job, restart counter is at 6.
Aug 03 11:08:23 raspberrypi systemd[1]: Stopped Mender OTA update service.
Aug 03 11:08:23 raspberrypi systemd[1]: Started Mender OTA update service.
Aug 03 11:08:26 raspberrypi systemd[543]: mender-client.service: Failed to locate executable /usr/bin/mender: No such file or directory
Aug 03 11:08:26 raspberrypi systemd[543]: mender-client.service: Failed at step EXEC spawning /usr/bin/mender: No such file or directory
Aug 03 11:08:26 raspberrypi systemd[1]: mender-client.service: Main process exited, code=exited, status=203/EXEC
Aug 03 11:08:26 raspberrypi systemd[1]: mender-client.service: Failed with result 'exit-code'.
Aug 03 11:08:27 raspberrypi systemd[1]: mender-client.service: Scheduled restart job, restart counter is at 7.
Aug 03 11:08:27 raspberrypi systemd[1]: Stopped Mender OTA update service.
Aug 03 11:08:27 raspberrypi systemd[1]: Started Mender OTA update service.
Aug 03 11:08:27 raspberrypi systemd[596]: mender-client.service: Failed to locate executable /usr/bin/mender: No such file or directory
Aug 03 11:08:27 raspberrypi systemd[596]: mender-client.service: Failed at step EXEC spawning /usr/bin/mender: No such file or directory
Aug 03 11:08:27 raspberrypi systemd[1]: mender-client.service: Main process exited, code=exited, status=203/EXEC
Aug 03 11:08:27 raspberrypi systemd[1]: mender-client.service: Failed with result 'exit-code'.
Aug 03 11:08:27 raspberrypi systemd[1]: mender-client.service: Scheduled restart job, restart counter is at 8.
Aug 03 11:08:27 raspberrypi systemd[1]: Stopped Mender OTA update service.
Aug 03 11:08:27 raspberrypi systemd[1]: Started Mender OTA update service.
Aug 03 11:08:27 raspberrypi systemd[601]: mender-client.service: Failed to locate executable /usr/bin/mender: No such file or directory
Aug 03 11:08:27 raspberrypi systemd[601]: mender-client.service: Failed at step EXEC spawning /usr/bin/mender: No such file or directory
Aug 03 11:08:28 raspberrypi systemd[1]: mender-client.service: Main process exited, code=exited, status=203/EXEC
Aug 03 11:08:28 raspberrypi systemd[1]: mender-client.service: Failed with result 'exit-code'.
Aug 03 11:08:28 raspberrypi systemd[1]: mender-client.service: Scheduled restart job, restart counter is at 9.
Aug 03 11:08:28 raspberrypi systemd[1]: Stopped Mender OTA update service.
Aug 03 11:08:28 raspberrypi systemd[1]: Started Mender OTA update service.
Aug 03 11:08:28 raspberrypi systemd[605]: mender-client.service: Failed to locate executable /usr/bin/mender: No such file or directory
Aug 03 11:08:28 raspberrypi systemd[605]: mender-client.service: Failed at step EXEC spawning /usr/bin/mender: No such file or directory
Aug 03 11:08:28 raspberrypi systemd[1]: mender-client.service: Main process exited, code=exited, status=203/EXEC
Aug 03 11:08:28 raspberrypi systemd[1]: mender-client.service: Failed with result 'exit-code'.
Aug 03 11:08:28 raspberrypi systemd[1]: mender-client.service: Scheduled restart job, restart counter is at 10.
Aug 03 11:08:28 raspberrypi systemd[1]: Stopped Mender OTA update service.
Aug 03 11:08:29 raspberrypi systemd[1]: Started Mender OTA update service.
Aug 03 11:08:29 raspberrypi systemd[619]: mender-client.service: Failed to locate executable /usr/bin/mender: No such file or directory
Aug 03 11:08:29 raspberrypi systemd[619]: mender-client.service: Failed at step EXEC spawning /usr/bin/mender: No such file or directory
Aug 03 11:08:29 raspberrypi systemd[1]: mender-client.service: Main process exited, code=exited, status=203/EXEC
Aug 03 11:08:29 raspberrypi systemd[1]: mender-client.service: Failed with result 'exit-code'.
Aug 03 11:08:29 raspberrypi systemd[1]: mender-client.service: Scheduled restart job, restart counter is at 11.
Aug 03 11:08:29 raspberrypi systemd[1]: Stopped Mender OTA update service.
Aug 03 11:08:29 raspberrypi systemd[1]: Started Mender OTA update service.
Aug 03 11:08:29 raspberrypi systemd[630]: mender-client.service: Failed to locate executable /usr/bin/mender: No such file or directory
Aug 03 11:08:29 raspberrypi systemd[630]: mender-client.service: Failed at step EXEC spawning /usr/bin/mender: No such file or directory
Aug 03 11:08:29 raspberrypi systemd[1]: mender-client.service: Main process exited, code=exited, status=203/EXEC
Aug 03 11:08:30 raspberrypi systemd[1]: mender-client.service: Failed with result 'exit-code'.
Aug 03 11:08:30 raspberrypi systemd[1]: mender-client.service: Scheduled restart job, restart counter is at 12.
Aug 03 11:08:30 raspberrypi systemd[1]: Stopped Mender OTA update service.
Aug 03 11:08:30 raspberrypi systemd[1]: Started Mender OTA update service.
Aug 03 11:08:30 raspberrypi systemd[635]: mender-client.service: Failed to locate executable /usr/bin/mender: No such file or directory
Aug 03 11:08:30 raspberrypi systemd[635]: mender-client.service: Failed at step EXEC spawning /usr/bin/mender: No such file or directory
Aug 03 11:08:30 raspberrypi systemd[1]: mender-client.service: Main process exited, code=exited, status=203/EXEC
Aug 03 11:08:30 raspberrypi systemd[1]: mender-client.service: Failed with result 'exit-code'.
Aug 03 11:08:30 raspberrypi systemd[1]: mender-client.service: Scheduled restart job, restart counter is at 13.
Aug 03 11:08:31 raspberrypi systemd[1]: Stopped Mender OTA update service.
Aug 03 11:08:31 raspberrypi systemd[1]: mender-client.service: Start request repeated too quickly.
Aug 03 11:08:31 raspberrypi systemd[1]: mender-client.service: Failed with result 'exit-code'.
Aug 03 11:08:31 raspberrypi systemd[1]: Failed to start Mender OTA update service.
-- Boot 704b10cd3fd441d9bab4e68571198568 --
Aug 03 11:38:37 raspberrypi systemd[1]: Started Mender OTA update service.
Aug 03 11:38:42 raspberrypi systemd[367]: mender-client.service: Failed to locate executable /usr/bin/mender: No such file or directory
Aug 03 11:38:42 raspberrypi systemd[367]: mender-client.service: Failed at step EXEC spawning /usr/bin/mender: No such file or directory
Aug 03 11:38:42 raspberrypi systemd[1]: mender-client.service: Main process exited, code=exited, status=203/EXEC
Aug 03 11:38:42 raspberrypi systemd[1]: mender-client.service: Failed with result 'exit-code'.
Aug 03 11:38:43 raspberrypi systemd[1]: mender-client.service: Scheduled restart job, restart counter is at 1.
Aug 03 11:38:43 raspberrypi systemd[1]: Stopped Mender OTA update service.
Aug 03 11:38:43 raspberrypi systemd[1]: Started Mender OTA update service.
Aug 03 11:38:48 raspberrypi systemd[405]: mender-client.service: Failed to locate executable /usr/bin/mender: No such file or directory
Aug 03 11:38:48 raspberrypi systemd[405]: mender-client.service: Failed at step EXEC spawning /usr/bin/mender: No such file or directory
Aug 03 11:38:48 raspberrypi systemd[1]: mender-client.service: Main process exited, code=exited, status=203/EXEC
Aug 03 11:38:48 raspberrypi systemd[1]: mender-client.service: Failed with result 'exit-code'.
Aug 03 11:38:48 raspberrypi systemd[1]: mender-client.service: Scheduled restart job, restart counter is at 2.
Aug 03 11:38:49 raspberrypi systemd[1]: Stopped Mender OTA update service.
Aug 03 11:38:49 raspberrypi systemd[1]: Started Mender OTA update service.
Aug 03 11:38:50 raspberrypi systemd[445]: mender-client.service: Failed to locate executable /usr/bin/mender: No such file or directory
Aug 03 11:38:50 raspberrypi systemd[445]: mender-client.service: Failed at step EXEC spawning /usr/bin/mender: No such file or directory
Aug 03 11:38:50 raspberrypi systemd[1]: mender-client.service: Main process exited, code=exited, status=203/EXEC
Aug 03 11:38:50 raspberrypi systemd[1]: mender-client.service: Failed with result 'exit-code'.
Aug 03 11:38:50 raspberrypi systemd[1]: mender-client.service: Scheduled restart job, restart counter is at 3.
Aug 03 11:38:50 raspberrypi systemd[1]: Stopped Mender OTA update service.
Aug 03 11:38:50 raspberrypi systemd[1]: Started Mender OTA update service.
Aug 03 11:38:50 raspberrypi systemd[456]: mender-client.service: Failed to locate executable /usr/bin/mender: No such file or directory
Aug 03 11:38:50 raspberrypi systemd[456]: mender-client.service: Failed at step EXEC spawning /usr/bin/mender: No such file or directory
Aug 03 11:38:50 raspberrypi systemd[1]: mender-client.service: Main process exited, code=exited, status=203/EXEC
Aug 03 11:38:50 raspberrypi systemd[1]: mender-client.service: Failed with result 'exit-code'.
Aug 03 11:38:51 raspberrypi systemd[1]: mender-client.service: Scheduled restart job, restart counter is at 4.
Aug 03 11:38:51 raspberrypi systemd[1]: Stopped Mender OTA update service.
Aug 03 11:38:51 raspberrypi systemd[1]: Started Mender OTA update service.
Aug 03 11:38:51 raspberrypi systemd[462]: mender-client.service: Failed to locate executable /usr/bin/mender: No such file or directory
Aug 03 11:38:51 raspberrypi systemd[462]: mender-client.service: Failed at step EXEC spawning /usr/bin/mender: No such file or directory
Aug 03 11:38:51 raspberrypi systemd[1]: mender-client.service: Main process exited, code=exited, status=203/EXEC
Aug 03 11:38:51 raspberrypi systemd[1]: mender-client.service: Failed with result 'exit-code'.
Aug 03 11:38:51 raspberrypi systemd[1]: mender-client.service: Scheduled restart job, restart counter is at 5.
Aug 03 11:38:51 raspberrypi systemd[1]: Stopped Mender OTA update service.
Aug 03 11:38:51 raspberrypi systemd[1]: Started Mender OTA update service.
Aug 03 11:38:52 raspberrypi systemd[464]: mender-client.service: Failed to locate executable /usr/bin/mender: No such file or directory
Aug 03 11:38:52 raspberrypi systemd[464]: mender-client.service: Failed at step EXEC spawning /usr/bin/mender: No such file or directory
Aug 03 11:38:52 raspberrypi systemd[1]: mender-client.service: Main process exited, code=exited, status=203/EXEC
Aug 03 11:38:52 raspberrypi systemd[1]: mender-client.service: Failed with result 'exit-code'.
Aug 03 11:38:52 raspberrypi systemd[1]: mender-client.service: Scheduled restart job, restart counter is at 6.
Aug 03 11:38:52 raspberrypi systemd[1]: Stopped Mender OTA update service.
Aug 03 11:38:52 raspberrypi systemd[1]: Started Mender OTA update service.
Aug 03 11:38:52 raspberrypi systemd[470]: mender-client.service: Failed to locate executable /usr/bin/mender: No such file or directory
Aug 03 11:38:52 raspberrypi systemd[470]: mender-client.service: Failed at step EXEC spawning /usr/bin/mender: No such file or directory
Aug 03 11:38:52 raspberrypi systemd[1]: mender-client.service: Main process exited, code=exited, status=203/EXEC
Aug 03 11:38:52 raspberrypi systemd[1]: mender-client.service: Failed with result 'exit-code'.
Aug 03 11:38:52 raspberrypi systemd[1]: mender-client.service: Scheduled restart job, restart counter is at 7.
Aug 03 11:38:52 raspberrypi systemd[1]: Stopped Mender OTA update service.
Aug 03 11:38:52 raspberrypi systemd[1]: mender-client.service: Start request repeated too quickly.
Aug 03 11:38:52 raspberrypi systemd[1]: mender-client.service: Failed with result 'exit-code'.
Aug 03 11:38:52 raspberrypi systemd[1]: Failed to start Mender OTA update service.