Mender version 2.6 - Devices not shown on pending

Hello!

I’ve just installed new version of MENDER (2.6) on an AWS VM.
Mender client is installed on a RaspberryPi3.

Everything is instaleld correctly I think.
A take server certificate generated on server and copied to mender client.
I see tries of mender.client to register on server and “auth-error” result. And this is ok.
However I cannot see device on pending devices.

Client log

-- Logs begin at Mon 2021-03-29 11:13:22 CEST. --
mar 29 11:47:43 raspberrypi systemd[1]: Started Mender OTA update service.
mar 29 11:47:43 raspberrypi mender[1182]: time="2021-03-29T11:47:43+02:00" level=info msg="Loaded configuration file: /etc/mender/mender.conf"
mar 29 11:47:43 raspberrypi mender[1182]: time="2021-03-29T11:47:43+02:00" level=info msg="No dual rootfs configuration present"
mar 29 11:47:44 raspberrypi mender[1182]: time="2021-03-29T11:47:44+02:00" level=info msg="State transition: init [none] -> init [none]"
mar 29 11:47:44 raspberrypi mender[1182]: time="2021-03-29T11:47:44+02:00" level=info msg="State transition: init [none] -> idle [Idle]"
mar 29 11:47:44 raspberrypi mender[1182]: time="2021-03-29T11:47:44+02:00" level=info msg="State transition: idle [Idle] -> authorize-wait [Idle]"
mar 29 11:47:44 raspberrypi mender[1182]: time="2021-03-29T11:47:44+02:00" level=info msg="State transition: authorize-wait [Idle] -> authorize [Sync]"
mar 29 11:47:44 raspberrypi mender[1182]: time="2021-03-29T11:47:44+02:00" level=error msg="Authorize failed: transient error: authorization request failed: transient error: authorization request failed: (request_id: ): authentication request rejected server error message: dev auth: unauthorized"
mar 29 11:47:44 raspberrypi mender[1182]: time="2021-03-29T11:47:44+02:00" level=error msg="Authorize failed: transient error: authorization request failed: transient error: authorization request failed: (request_id: ): authentication request rejected server error message: dev auth: unauthorized"
mar 29 11:47:44 raspberrypi mender[1182]: time="2021-03-29T11:47:44+02:00" level=info msg="State transition: authorize [Sync] -> authorize-wait [Idle]"
mar 29 11:52:44 raspberrypi mender[1182]: time="2021-03-29T11:52:44+02:00" level=info msg="State transition: authorize-wait [Idle] -> authorize [Sync]"
mar 29 11:52:44 raspberrypi mender[1182]: time="2021-03-29T11:52:44+02:00" level=error msg="Authorize failed: transient error: authorization request failed: transient error: authorization request failed: (request_id: ): authentication request rejected server error message: dev auth: unauthorized"
mar 29 11:52:44 raspberrypi mender[1182]: time="2021-03-29T11:52:44+02:00" level=error msg="Authorize failed: transient error: authorization request failed: transient error: authorization request failed: (request_id: ): authentication request rejected server error message: dev auth: unauthorized"
mar 29 11:52:44 raspberrypi mender[1182]: time="2021-03-29T11:52:44+02:00" level=info msg="State transition: authorize [Sync] -> authorize-wait [Idle]"
mar 29 11:57:44 raspberrypi mender[1182]: time="2021-03-29T11:57:44+02:00" level=info msg="State transition: authorize-wait [Idle] -> authorize [Sync]"
mar 29 11:57:44 raspberrypi mender[1182]: time="2021-03-29T11:57:44+02:00" level=error msg="Authorize failed: transient error: authorization request failed: transient error: authorization request failed: (request_id: ): authentication request rejected server error message: dev auth: unauthorized"
mar 29 11:57:44 raspberrypi mender[1182]: time="2021-03-29T11:57:44+02:00" level=error msg="Authorize failed: transient error: authorization request failed: transient error: authorization request failed: (request_id: ): authentication request rejected server error message: dev auth: unauthorized"
mar 29 11:57:44 raspberrypi mender[1182]: time="2021-03-29T11:57:44+02:00" level=info msg="State transition: authorize [Sync] -> authorize-wait [Idle]"

Server log

mender-device-auth_1             | time="2021-03-29T09:36:37Z" level=info msg="401 2920μs POST /api/devices/v1/authentication/auth_requests HTTP/1.1 - Go-http-client/1.1" byteswritten=111 file=middleware.go func="accesslog.(*AccessLogMiddleware).MiddlewareFunc.func1" line=71 method=POST path=/api/devices/v1/authentication/auth_requests qs= request_id=7ef1c1c5-5417-4fe5-a6a7-b8ea0fbd667f responsetime=0.002920888 status=401 ts="2021-03-29 09:36:37.370050347 +0000 UTC" type=http
mender-device-auth_1             | time="2021-03-29T09:41:37Z" level=warning msg="dev auth: unauthorized: dev auth: unauthorized" file=response_helpers.go func=rest_utils.restErrWithLogMsg line=108 request_id=b2bcb1f6-9c89-4ebd-b680-f8160065eeaf
mender-device-auth_1             | time="2021-03-29T09:41:37Z" level=info msg="401 3445μs POST /api/devices/v1/authentication/auth_requests HTTP/1.1 - Go-http-client/1.1" byteswritten=111 file=middleware.go func="accesslog.(*AccessLogMiddleware).MiddlewareFunc.func1" line=71 method=POST path=/api/devices/v1/authentication/auth_requests qs= request_id=b2bcb1f6-9c89-4ebd-b680-f8160065eeaf responsetime=0.003445029 status=401 ts="2021-03-29 09:41:37.327445265 +0000 UTC" type=http
mender-device-auth_1             | time="2021-03-29T09:42:53Z" level=warning msg="dev auth: unauthorized: dev auth: unauthorized" file=response_helpers.go func=rest_utils.restErrWithLogMsg line=108 request_id=14aa7815-9dde-4911-b559-3f9fb58ec628
mender-device-auth_1             | time="2021-03-29T09:42:53Z" level=info msg="401 2732μs POST /api/devices/v1/authentication/auth_requests HTTP/1.1 - Go-http-client/1.1" byteswritten=111 file=middleware.go func="accesslog.(*AccessLogMiddleware).MiddlewareFunc.func1" line=71 method=POST path=/api/devices/v1/authentication/auth_requests qs= request_id=14aa7815-9dde-4911-b559-3f9fb58ec628 responsetime=0.002732346 status=401 ts="2021-03-29 09:42:53.717053471 +0000 UTC" type=http
mender-device-auth_1             | time="2021-03-29T09:47:44Z" level=warning msg="dev auth: unauthorized: dev auth: unauthorized" file=response_helpers.go func=rest_utils.restErrWithLogMsg line=108 request_id=38048f1d-d3c3-4c01-90bc-237bd930d1eb
mender-device-auth_1             | time="2021-03-29T09:47:44Z" level=info msg="401 2950μs POST /api/devices/v1/authentication/auth_requests HTTP/1.1 - Go-http-client/1.1" byteswritten=109 file=middleware.go func="accesslog.(*AccessLogMiddleware).MiddlewareFunc.func1" line=71 method=POST path=/api/devices/v1/authentication/auth_requests qs= request_id=38048f1d-d3c3-4c01-90bc-237bd930d1eb responsetime=0.002950922 status=401 ts="2021-03-29 09:47:44.509152474 +0000 UTC" type=http
mender-device-auth_1             | time="2021-03-29T09:52:44Z" level=warning msg="dev auth: unauthorized: dev auth: unauthorized" file=response_helpers.go func=rest_utils.restErrWithLogMsg line=108 request_id=4553c4dd-724d-45ac-ae25-038d703fb604
mender-device-auth_1             | time="2021-03-29T09:52:44Z" level=info msg="401 3129μs POST /api/devices/v1/authentication/auth_requests HTTP/1.1 - Go-http-client/1.1" byteswritten=109 file=middleware.go func="accesslog.(*AccessLogMiddleware).MiddlewareFunc.func1" line=71 method=POST path=/api/devices/v1/authentication/auth_requests qs= request_id=4553c4dd-724d-45ac-ae25-038d703fb604 responsetime=0.003129707 status=401 ts="2021-03-29 09:52:44.562165479 +0000 UTC" type=http

Thank you for you time
Best regards

Hi @zumiani

Is it possible this device is somehow in the “rejected” devices tab?

Alternatively, can you use the API to enumerate the devices? I think there was an issue recently where the web UI was not showing everything. @tranchitella is this possibly the same issue in an on-prem install?

Drew

Dear @drewmoseley ,

it was due to not completely supported version of MongoDB.
Following guide on Mender docs it install MongoDB 4.4.4.

I’ve deleted installation, included docker volumes, and start again installation.
Before ./run pull command I’ve edited docker-compose.yml file changing line from

mongo:4.4.4

with

mongo:4.4.3

Finished installation and it works like a charm.

Best regards

Excellent. Thanks for reporting back.

I confirm there seems to be an issue with Mender 2.6 and MongoDB 4.4.4, released a few days ago.
I suggest downgrading to MongoDB 4.4.3 if you are encountering issues.

Thank you very much @tranchitella for your help!
Your support is always very helpful and kind