Hi,
we sometimes can’t access our devices via the troubleshoot remote terminal. 95% of the time it’s working fine, but if troubleshoot stops working, it does not work until restarting mender-connect or rebooting the device.
We have a bunch of devices set up with a custom yocto-based OS. We use EU hosted mender and have licensed the troubleshoot add-on. The devices continue to update the inventory and successfully check for and install pending deployments. Restarting the device or restarting the mender-connect systemd service over a separate SSH session immediatly fixes the issue. This problem comes up sporadically and we don’t have a way to reproduce it.
Are there any known issues with mender-connect and the troubleshooting add-on, for example when working with less reliable internet connections, wifi, …? Could problems on the server-side cause this? Does anyone have pointers what we could try? Currently my only idea is to periodically restart mender-connect, which would not be an ideal solution.
Best regards,
Nils