Mender troubleshoot doesn't work anymore after upgrading from kirkstone to scarthgap

General Discussions
1

We are using Mender on a Raspberry Pi CM4 device and after we have upgraded the release to scarthgap the troubleshoot isn’t working anymore. Has there something changed in the configuration to use the troubleshoot plugin?

This is our current configuration:

    MENDER_STORAGE_TOTAL_SIZE_MB = "8192"
    MENDER_BOOT_PART_SIZE_MB = "128"
    MENDER_DATA_PART_SIZE_MB = "2048"
    MENDER_ARTIFACT_NAME = "<artifact name>"
    MENDER_SERVER_URL = "https://eu.hosted.mender.io"
    MENDER_INVENTORY_POLL_INTERVAL_SECONDS = "28800"
    MENDER_RETRY_POLL_INTERVAL_SECONDS = "1800"
    MENDER_UPDATE_POLL_INTERVAL_SECONDS = "1800"
    INHERIT:append = " mender-full"
    MENDER_FEATURES_ENABLE:append = " mender-image-sd"
    MENDER_FEATURES_DISABLE:append = " mender-image-uefi mender-grub mender-growfs-data"
    MENDER_EFI_LOADER = ""
    KERNEL_DEVICETREE:append = " broadcom/bcm2711-rpi-cm4.dtb"
    MENDER_DTB_NAME_FORCE = "broadcom/bcm2711-rpi-cm4.dtb"
    RPI_USE_U_BOOT = "1"
    SDIMG_ROOTFS_TYPE = "ext4"
    MENDER_TENANT_TOKEN = "<tennent token>"
    PACKAGECONFIG:append:pn-mender-client = " modules"
    IMAGE_INSTALL:append = " mender-connect"

Git commit of the Mender repository we’re currently using: 0d393c2267a92091f975eb932338c07109f5f5fd

2

Hi @StMartin81,

I have just tried the Troubleshoot Add-On with scarthgap and didn’t run into any problems. What kind of “isn’t working” are you seeing? Does it install in the build, but not connecting? Can you maybe gather logs from systemd?

Greetz,
Josef

3

I have accepted the device in Mender:

grafik
grafik1176×615 23.4 KB

But when I open the Troubleshooting tab I don’t see an option to log into the device:

grafik
grafik792×177 8.72 KB

This is the ouput from journalctl when I grep for Mender output:

grafik
grafik1659×257 44.5 KB

4

hi @StMartin81,

Ah, now I get it. Can you make sure the mender-connect package is installed, and the corresponding systemd unit is enabled and running?

Greetz,
Josef

5

Thank you! I got it working. I had two problems:

  • While I was debugging another problem I accidentally removed mender-connect from the image
  • I had to update the path to bash: MENDER_CONNECT_SHELL = “/usr/bin/bash” in local.conf
1 Like