Enabling the Troubleshoot add-on

General Discussions
1

I’ve been looking to enable the Troubleshoot add-on since last Friday. When I upgraded our account from trial to Professional, it disabled the Remote Terminal while we were actively using it. So I then tried to add the Troubleshoot add-on, but hosted.mender.io just says “request submitted” every time. Who is looking at these requests and when will it be looked at…?

2

Hello @Michael-staytuned.co,

I already enabled it in your account. Can you double check?

BR,
Luis

3

Thank you it’s working!

4

Hi @Michael-staytuned.co,

We face the same issue, the Troubleshooting Add-On is in Pending state for long, could you enable it at the earliest?

Appreciate your help.

Regards
Sathish