Update failed, reason unclear

General Discussions
1

Hi,

we had a deployment with a failure, but the log and the state in the UI is strange:

grafik
grafik1496×468 19.4 KB

the serial / type etc is unknown and the log just says:

2025-09-02 13:42:41.164 +0000 UTC info: Running Mender client 5.0.2
2025-09-02 13:42:41.165 +0000 UTC info: Deployment with ID b16c76a4-94ee-425e-8426-498f64820f7e started.
2025-09-02 13:42:41.167 +0000 UTC info: Sending status update to server
2025-09-02 13:42:41.774 +0000 UTC info: Installing artifact...
2025-09-02 14:00:06.243 +0000 UTC info: Running Mender client 5.0.2
2025-09-02 14:00:06.255 +0000 UTC info: The update client daemon is now ready to handle incoming deployments
2025-09-02 14:00:06.276 +0000 UTC info: Sending status update to server

Any hint what might be the reason for this situation and which device actually failed?

2

Hi @simonbuehler,

device_type being unknown sounds real scary, and I’d guess its somehow related. Do you have remote access to the device so you can inspect the Mender Client logs to find out what might be wrong here? Like partially corrupted file permissions, config, something like that?

Greetz,
Josef