Mender client on rasppi 4 not installed

General Discussions
1

Hi All,
I follow this step Prepare a Raspberry Pi device | Mender documentation as mentioned in the tutorial but my device never appears in my pending device tab or not showing in mender.io

when using the copy to clipboard command in pi at the end I got this result
Set the IP of the Mender Server: [127.0.0.1] Please enter a valid IP address: Success!

Anybody have idea how to tackle this?

Thanks

2

Hi, can you provide some more details:

  • how you flashed the image to SD card
  • if you can ssh to the raspberry or you can see it in the local network
3

Few extra questions from me (sorry if they may sounds silly):

  • if the raspberry has access to the internet and is not blocked
  • if this is the first time this exact raspberry is being tried with Mender
4

No its not silly completely fine to ask ques.

  • I used Raspberry Pi Imager to flash the SD card with OS in that provided in the tutorial.
  • Yes, I can SSH into the Raspberry Pi and it’s visible on the local network , Pi is able to connect to the internet as well.
  • This Pi was used with Mender before, but I formatted the SD card and started fresh.
5

If there is a chance in the past you removed / blacklisted this device? I did something like this in the past and result was device not showing up in the web UI as it was considered as decommissioned.

6

@sushkoi Any chance that we can get that command for further analysis? (please make sure not to copy here the secret token - we are interested in the command line options passed to mender-setup )

7

@sushkoi Thank you very much for your report.

We found the issue :magnifying_glass_tilted_right: :bug: and fixed it!

In short, there was a miss-configuration in EU hosted Mender that was creating a faulty bash snippet for you to copy-paste into your device. This mistake was introduced earlier this week and it is fixed now.

Pleas try again :slight_smile:

Lluís

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