Sometimes, mender-connect fails to reach the server. After a while, it suddenly works, and sometimes a reboot works. Restarting the mender-connect.service also seems to work. The error message in the log is *connection manager failed to connect to https://hosted.mender.io/api/devices/v1/deviceconne…

@tranchitella @lluiscampos any ideas?

@johan I confirm the websocket connection cannot be established if the date/time on the device is out of sync.

@tranchitella Yes, I know that the time must be in sync, but I would expect that mender-connect re-connects as soon as the time is back in sync. My last update in the post was just a test to see if I was able to re-create the situation by forcing the time to wrong at boot, but as soon as the time is…

@johan can you provide the logs of the mender-client service, as well?

@tranchitella Yes, and thanks for helping! I re-created the issue by flashing a new device. The device boots and “phones home” to mender.io . The device shows up at hosted.mender.io , but mender-connet fails mender-client log (repeating): sudo journalctl -u mender-client -f -- Logs begin at Fri…

@johan would you be able to share the full logs, not only the last rows?

I added more from the logs (from beginning) in the original post Looked up the warning on geo and tried the commands inside the script. Could it be that the geo-location is failing: wget --timeout=10 https://ipvigilante.com/csv/84.48.241.146 --2021-03-22 15:40:11-- https://ipvigilante.com/csv/84…

You can ignore the geo-location script (which you can either disable, or replace with the current version from master). This is unrelated to your original issue.

I still have no idea what causes this issue. It is not a big problem as it seems to be related to the initial connection to Mender. A reboot seems to fix the issue.

We hope that the problem with initial connections will be fixed by this bug fix , which is scheduled for Mender Client 2.7, and will probably be cherry-picked to older releases as well.

Mender-connect sometimes fails

General Discussions

zainmehdi July 13, 2021, 6:21am 13

Answering my own query. Following link has information about this bug and its possible fix release

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Mender-connect sometimes fails

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