Hello community, there is one query I had for the use case of mender. The product in which we are integrating mender with is an on-field device and in case of disaster the device could physically get damaged. Another case would be where the device is working fine but due to some reasons the entire Mender back-end services are down. If mender services are down what could be any alternate ways through which we can push updates to the system? Does mender have any alternate ways in case the main backend goes down?
Hi @Utsav_Shah,
For Mender Enterprise we offer SLAs and guaranteed response times. Feel free to get in touch with us for those offers.
If you are self-hosting you - obviously - are responsible for that yourself.
Greets,
Josef