Mender Helm 6.0.0 Installation Failed: Error getting consumer info: context deadline exceeded

General Discussions
1

Dear Support Team,

I encountered the following error while using Mender Helm version 6.0.0:

2025/05/08 04:29:53 failed to apply jetstream consumer migrations: nats: error getting consumer info: context deadline exceeded

This error occurs during the JetStream consumer migration process and causes the installation to fail. Upon reviewing the logs, it seems there is a timeout issue when interacting with NATS.

Here are the checks I have performed so far:

  1. Ensure that the NATS service is correctly configured and running.
  2. Verify that the Kubernetes cluster is in a stable state, and all relevant services are operational.
  3. Confirm that the network connectivity is stable and there are no timeout issues due to resource constraints.

Despite these checks, the issue persists. I would appreciate any guidance or suggestions on troubleshooting and resolving the timeout issue during the JetStream consumer migration.

Thank you for your assistance!

Best regards,

2

Hi @xudaojin,

Any particular reason why you’re not using the latest released version, 6.3.2 at the time of this writing? See Tags · mendersoftware/mender-helm · GitHub.

Greetz,
Josef

3

Thank you for your response.

I’ve identified the root cause of the issue. It was due to a manual override I had made to the NATS URL. Once I cleared the custom URL setting and redeployed the system, the problem disappeared and everything started working as expected.

Thanks again for your support!

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