Mender Authorize failed

General Discussions
1

The message pops up below.

mender[248]: time=“2024-07-10T10:44:24Z” level=info msg=“State transition: init [none] → init [none]”
mender[248]: time=“2024-07-10T10:44:24Z” level=info msg=“State transition: init [none] → idle [Idle]”
mender[248]: time=“2024-07-10T10:44:24Z” level=info msg=“State transition: idle [Idle] → authorize-wait [Idle]”
mender[248]: time=“2024-07-10T10:44:24Z” level=info msg=“State transition: authorize-wait [Idle] → authorize [Sync]”
mender[247]: time=“2024-06-27T12:50:05-04:00” level=error msg=“Authorize failed: transient error: authorization request failed: transient error: authorization request failed: failed to build authorization request: failed to obtain authorization message data: failed to obtain identity data: wait for helper failed: exit status 1”

Here is mender.conf
{
“ArtifactVerifyKey”: “/etc/mender/artifact-verify-key.pem”,
“InventoryPollIntervalSeconds”: 28800,
“RetryPollIntervalSeconds”: 300,
“ServerURL”: “https://docker.mender.io”,
“TenantToken”: “dummy”,
“UpdatePollIntervalSeconds”: 1800
}

2

Hi @Jonas,

The error indicates that your custom script that you use as identity provider returns 1, and is therefore considered to be non functional. The identity is required for the authentication process, so the first step is to debug that and make sure it works as expected.

Greets,
Josef