Can't use Mender-Arrtifact to create a snapshot

General Discussions
21

Mr @drewmoseley I have typed the command that you said and here it the output of it

– Logs begin at Wed 2020-10-28 01:17:01 GMT, end at Wed 2020-10-28 11:17:40 GMT . –
Oct 28 01:48:41 raspberrypi systemd[1]: Started Mender OTA update service.
Oct 28 01:48:41 raspberrypi mender[556]: time=“2020-10-28T01:48:41Z” level=info msg=“Loaded configuration file: /var/lib/mender/mender.conf”
Oct 28 01:48:41 raspberrypi mender[556]: time=“2020-10-28T01:48:41Z” level=info msg=“Loaded configuration file: /etc/mender/mender.conf”
Oct 28 01:48:41 raspberrypi mender[556]: time=“2020-10-28T01:48:41Z” level=info msg=“Mender running on partition: /dev/mmcblk0p2”
Oct 28 01:48:41 raspberrypi mender[556]: time=“2020-10-28T01:48:41Z” level=error msg="Failed to Load the Server certificate. Err SSL errors: "
Oct 28 01:48:41 raspberrypi mender[556]: time=“2020-10-28T01:48:41Z” level=warni ng msg="Failed to load the server TLS certificate settings: SSL errors: "
Oct 28 01:48:41 raspberrypi mender[556]: time=“2020-10-28T01:48:41Z” level=error msg="Failed to Load the Server certificate. Err SSL errors: "
Oct 28 01:48:41 raspberrypi mender[556]: time=“2020-10-28T01:48:41Z” level=warni ng msg="Failed to load the server TLS certificate settings: SSL errors: "
Oct 28 01:48:41 raspberrypi mender[556]: time=“2020-10-28T01:48:41Z” level=info msg=“State transition: init [none] -> init [none]”
Oct 28 01:48:41 raspberrypi mender[556]: time=“2020-10-28T01:48:41Z” level=info msg=“State transition: init [none] -> idle [Idle]”
Oct 28 01:48:41 raspberrypi mender[556]: time=“2020-10-28T01:48:41Z” level=info msg=“authorization data present and valid”
Oct 28 01:48:41 raspberrypi mender[556]: time=“2020-10-28T01:48:41Z” level=info msg=“State transition: idle [Idle] -> check-wait [Idle]”
Oct 28 01:48:41 raspberrypi mender[556]: time=“2020-10-28T01:48:41Z” level=info msg=“State transition: check-wait [Idle] -> inventory-update [Sync]”

22

So somehow your client cannot connect to the server at the moment:

Oct 28 01:48:41 raspberrypi mender[556]: time=“2020-10-28T01:48:41Z” level=error msg="Failed to Load the Server certificate. Err SSL errors: "

I don’t know what would cause that. Can you run the following and provide the output?

$ sudo cat /etc/mender/mender.conf
$ sudo cat /data/mender/mender.conf

Incidentally, that file contains your tenant token which is intended to be private. You can email the output to me at drew.moseley@northern.tech if you prefer, however, I notice that you posted it in one of the screenshots above so we should see about getting you a new one anyway.

23

Well , Mr @drewmoseley
I’ll provide it for you as soon as possible because I’m don’t have my device right now but I have news for you. Right after I copy and paste the text for you I have create a deployment to the device, it pending and I leave it there for a while. When I come back I have to login to account again because it auto logout when I’m not there and I see the deployment was successful? This is weird, right? I’m forgot screenshot at the moment so I don’t have any image for you, sorry for that.