# Update fails because device cant report **URL:** \ **Category:** General Discussions\ **Tags:** buildroot, mender-client, update\ **Created:** [December 7, 2023, 9:59am UTC](https://hub.mender.io/t/update-fails-because-device-cant-report/6406 "2023-12-07T09:59:42Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![mister\_kanister](https://avatars.discourse-cdn.com/v4/letter/m/8edcca/32.png) [@mister\_kanister](https://hub.mender.io/u/mister_kanister)\ **Post date:** [December 7, 2023, 9:59am UTC](https://hub.mender.io/t/update-fails-because-device-cant-report/6406/1 "2023-12-07T09:59:42Z")
Good Day Friends! We have an issue where an update is considered failed if the device can not report back. This one testdevice is in a restrictive network and report needs several attempts. If the report fails, a rollback is triggered and resulting in `INCONSISTENT`. Is there a way to decouple this behaviour? Making report to backend as optional. ```auto 2023-12-06 13:58:55 +0000 UTC info: Device unauthorized; attempting reauthorization 2023-12-06 13:59:06 +0000 UTC error: Failure occurred while executing authorization request: Method: Post, URL: https://mender..com/api/devices/v1/authentication/auth_requests 2023-12-06 13:59:06 +0000 UTC error: Failed to authorize with "https://mender.com": Unknown url.Error type: dial tcp: lookup mender..com on 8.8.8.8:53: dial udp 8.8.8.8:53: connect: network is unreachable 2023-12-06 13:59:06 +0000 UTC warning: Reauthorization failed with error: transient error: authorization request failed 2023-12-06 13:59:06 +0000 UTC error: Failed to report status: transient error: authorization request failed 2023-12-06 13:59:06 +0000 UTC error: error reporting update status: reporting status failed: transient error: authorization request failed 2023-12-06 13:59:06 +0000 UTC error: Failed to send status report to server: transient error: reporting status failed: transient error: authorization request failed 2023-12-06 13:59:06 +0000 UTC info: State transition: update-commit [ArtifactCommit_Enter] -> update-pre-commit-status-report-retry [ArtifactCommit_Enter] 2023-12-06 13:59:36 +0000 UTC info: State transition: update-pre-commit-status-report-retry [ArtifactCommit_Enter] -> update-commit [ArtifactCommit_Enter] 2023-12-06 13:59:36 +0000 UTC info: Device unauthorized; attempting reauthorization 2023-12-06 13:59:29 +0000 UTC info: Running Mender client version: 3.4.0 2023-12-06 13:59:29 +0000 UTC error: Mender shut down in state: update-commit 2023-12-06 13:59:29 +0000 UTC info: State transition: init [none] -> update-error [ArtifactFailure] 2023-12-06 13:59:29 +0000 UTC info: Output (stdout) from command "/usr/share/mender/modules/v3/install-wifi-bridge": ArtifactFailure: restore old binary 2023-12-06 13:59:30 +0000 UTC info: State transition: update-error [ArtifactFailure] -> cleanup [Error] 2023-12-06 13:59:30 +0000 UTC info: State transition: cleanup [Error] -> update-status-report [none] 2023-12-06 13:59:30 +0000 UTC info: Device unauthorized; attempting reauthorization 2023-12-06 13:59:30 +0000 UTC error: Failure occurred while executing authorization request: Method: Post, URL: https://mender..com/api/devices/v1/authentication/auth_requests 2023-12-06 13:59:30 +0000 UTC error: Failed to authorize with "https://mender..com": Unknown url.Error type: dial tcp: lookup mender..com on 8.8.8.8:53: dial udp 8.8.8.8:53: connect: network is unreachable 2023-12-06 13:59:30 +0000 UTC warning: Reauthorization failed with error: transient error: authorization request failed 2023-12-06 13:59:30 +0000 UTC error: Failed to report status: transient error: authorization request failed 2023-12-06 13:59:30 +0000 UTC error: error reporting update status: reporting status failed: transient error: authorization request failed 2023-12-06 13:59:30 +0000 UTC error: Failed to send status to server: transient error: reporting status failed: transient error: authorization request failed 2023-12-06 13:59:30 +0000 UTC info: State transition: update-status-report [none] -> update-retry-report [none] 2023-12-06 14:00:25 +0000 UTC info: State transition: update-retry-report [none] -> update-status-report [none] 2023-12-06 14:00:25 +0000 UTC info: Device unauthorized; attempting reauthorization 2023-12-06 14:00:26 +0000 UTC info: successfully received new authorization data from server https://mender..com 2023-12-06 14:00:26 +0000 UTC info: Local proxy started 2023-12-06 14:00:26 +0000 UTC info: Reauthorization successful ``` On demand I will publish the whole deployment log. ---
**Author:** ![kacf](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/kacf/32/146_2.png) [@kacf](https://hub.mender.io/u/kacf)\ **Post date:** [December 8, 2023, 7:13am UTC](https://hub.mender.io/t/update-fails-because-device-cant-report/6406/2 "2023-12-08T07:13:15Z")
There was some talk about adding a `AllowCommitWithoutContactingServer` configuration option, but this is [still on the backlog](https://northerntech.atlassian.net/browse/ME-92) (private customer ticket), and it hasn’t seen a lot of activity lately. It would make sense though. ---
**Author:** ![mister\_kanister](https://avatars.discourse-cdn.com/v4/letter/m/8edcca/32.png) [@mister\_kanister](https://hub.mender.io/u/mister_kanister)\ **Post date:** [February 16, 2024, 11:48am UTC](https://hub.mender.io/t/update-fails-because-device-cant-report/6406/3 "2024-02-16T11:48:30Z")
It comes to my attention when poll intervals are high enough, that this is no longer a problem: ```auto mender setup \ --device-type $DEVICE_TYPE \ --server-url $SERVER_URL \ --server-cert /etc/mender/server.crt \ --config /mnt/mender/mender.conf \ --data /mnt/mender \ --update-poll 120 \ --inventory-poll 120 \ --retry-poll 30 ``` So if `--update-poll 120 --inventory-poll 120 --retry-poll 30` are high enough, that the reporting is working as expected. Considered resolved from my side.