# Update check failed: transient error:

**URL:** <https://hub.mender.io/t/update-check-failed-transient-error/1794>\
**Category:** General Discussions\
**Created:** [April 16, 2020, 6:44am UTC](https://hub.mender.io/t/update-check-failed-transient-error/1794 "2020-04-16T06:44:32Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![zainmehdi](https://avatars.discourse-cdn.com/v4/letter/z/ce7236/32.png) [@zainmehdi](https://hub.mender.io/u/zainmehdi)\
**Post date:** [April 16, 2020, 6:44am UTC](https://hub.mender.io/t/update-check-failed-transient-error/1794/1 "2020-04-16T06:44:32Z")

</div>

Hi, I have been trying to setup mender client. It was working perfectly until I tried to uninstall the client in order to cancel deployment from the server. After reinstalling the client using deb package I keep getting this error.

`Apr 16 15:39:11 NanoPi-NEO4 mender[3837]: time="2020-04-16T15:39:11+09:00" level=error msg="update check failed: transient error: could not read the artifact name. This is a necessary condition in order for a mender update to finish safely. Please give the current artifact a name (This can be done by adding a name to the file /etc/mender/artifact_info) err: open /etc/mender/artifact_info: no such file or directory" module=state`

I have no idea on what to put in artifact\_info file. Can someone please point me in the right direction I have been stuck on this issue for two days now.

Thanks

Here is the log

> ```
> > 
> > Apr 16 15:39:11 NanoPi-NEO4 mender[3837]: time="2020-04-16T15:39:11+09:00" level=info msg="State transition: error [Error] -> idle [Idle]" module=mender
> > Apr 16 15:39:11 NanoPi-NEO4 mender[3837]: time="2020-04-16T15:39:11+09:00" level=info msg="authorization data present and valid" module=mender
> > Apr 16 15:39:11 NanoPi-NEO4 mender[3837]: time="2020-04-16T15:39:11+09:00" level=info msg="State transition: idle [Idle] -> check-wait [Idle]" module=mender
> > Apr 16 15:39:11 NanoPi-NEO4 mender[3837]: time="2020-04-16T15:39:11+09:00" level=info msg="State transition: check-wait [Idle] -> update-check [Sync]" module=mender
> > Apr 16 15:39:11 NanoPi-NEO4 mender[3837]: time="2020-04-16T15:39:11+09:00" level=error msg="could not get the current artifact name" module=mender
> > Apr 16 15:39:11 NanoPi-NEO4 mender[3837]: time="2020-04-16T15:39:11+09:00" level=error msg="update check failed: transient error: could not read the artifact name. This is a necessary condition in order for a mender update to finish safely. Please give the current artifact a name (This can be done by adding a name to the file /etc/mender/artifact_info) err: open /etc/mender/artifact_info: no such file or directory" module=state
> > Apr 16 15:39:11 NanoPi-NEO4 mender[3837]: time="2020-04-16T15:39:11+09:00" level=info msg="State transition: update-check [Sync] -> error [Error]" module=mender
> > Apr 16 15:39:11 NanoPi-NEO4 mender[3837]: time="2020-04-16T15:39:11+09:00" level=info msg="handling error state, current error: transient error: could not read the artifact name. This is a necessary condition in order for a mender update to finish safely. Please give the current artifact a name (This can be done by adding a name to the file /etc/mender/artifact_info) err: open /etc/mender/artifact_info: no such file or directory" module=state
> > Apr 16 15:39:11 NanoPi-NEO4 mender[3837]: time="2020-04-16T15:39:11+09:00" level=info msg="State transition: error [Error] -> idle [Idle]" module=mender
> > Apr 16 15:39:11 NanoPi-NEO4 mender[3837]: time="2020-04-16T15:39:11+09:00" level=info msg="authorization data present and valid" module=mender
> > Apr 16 15:39:11 NanoPi-NEO4 mender[3837]: time="2020-04-16T15:39:11+09:00" level=info msg="State transition: idle [Idle] -> check-wait [Idle]" module=mender
> 
> ```

---

<div class="post-metadata">

**Author:** ![mirzak](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/mirzak/32/2056_2.png) [@mirzak](https://hub.mender.io/u/mirzak)\
**Post date:** [April 16, 2020, 7:15am UTC](https://hub.mender.io/t/update-check-failed-transient-error/1794/2 "2020-04-16T07:15:57Z")

</div>

It should contain something like this,

```bash
$ cat /etc/mender/artifact_info 
artifact_name=release-1

```

What comes after `artifact_name=` will be the string that the Mender client will report to the server.

---

<div class="post-metadata">

**Author:** ![zainmehdi](https://avatars.discourse-cdn.com/v4/letter/z/ce7236/32.png) [@zainmehdi](https://hub.mender.io/u/zainmehdi)\
**Post date:** [April 16, 2020, 9:49am UTC](https://hub.mender.io/t/update-check-failed-transient-error/1794/3 "2020-04-16T09:49:32Z")

</div>

Thanks alot it worked