# Unable to perform operating system update for Virtual Device(golden device POV) **URL:** \ **Category:** General Discussions\ **Tags:** update\ **Created:** [August 7, 2023, 4:13am UTC](https://hub.mender.io/t/unable-to-perform-operating-system-update-for-virtual-device-golden-device-pov/6081 "2023-08-07T04:13:23Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![AkshatVyas](https://avatars.discourse-cdn.com/v4/letter/a/e99b99/32.png) [@AkshatVyas](https://hub.mender.io/u/AkshatVyas)\ **Post date:** [August 7, 2023, 4:13am UTC](https://hub.mender.io/t/unable-to-perform-operating-system-update-for-virtual-device-golden-device-pov/6081/1 "2023-08-07T04:13:23Z")
## Description I have tried to update my virtual device using Mender for operating system updates. Even me and my team has followed exactly the same way which was in the document but still, the update is getting failed. We are trying to update the system using the OTA mender. we are able to create new artifacts from the golden device and able to copy them to the workstation. But it says No compatible artifacts found. PFA for more details ![Screenshot (98)](https://canada1.discourse-cdn.com/flex036/uploads/mender/original/2X/9/93999e171b0cbdaebbbd7b0e4d1b50f4d9da078d.png) ![Screenshot (97)](https://canada1.discourse-cdn.com/flex036/uploads/mender/original/2X/f/fb44708ae39c7510896b340aaeba0c0df786c374.png) Kindly, provide a solution ASAP. ---
**Author:** ![TheYoctoJester](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/theyoctojester/32/1444_2.png) [@TheYoctoJester](https://hub.mender.io/u/TheYoctoJester)\ **Post date:** [August 7, 2023, 5:36am UTC](https://hub.mender.io/t/unable-to-perform-operating-system-update-for-virtual-device-golden-device-pov/6081/2 "2023-08-07T05:36:25Z")
Hello @AkshatVyas, Thanks for reaching out and sorry to hear you’re having problems. Can you please describe the error, provide the according logs and error messages? Greetz, Josef