# Unable to create new user on Hosted Mender **URL:** \ **Category:** General Discussions\ **Tags:** bug\ **Created:** [January 18, 2022, 10:51am UTC](https://hub.mender.io/t/unable-to-create-new-user-on-hosted-mender/4497 "2022-01-18T10:51:18Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Austriker](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/austriker/32/511_2.png) [@Austriker](https://hub.mender.io/u/Austriker)\ **Post date:** [January 18, 2022, 10:51am UTC](https://hub.mender.io/t/unable-to-create-new-user-on-hosted-mender/4497/1 "2022-01-18T10:51:18Z")
Hi, I am trying to add a new user on hosted mender. But I am getting this error: `There was an error creating the user. User with the given email address already exists in the system.... [Request ID: 3c28b866]` But i don’t see the user in the list. Thanks for the help ! ---
**Author:** ![lramirez](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/lramirez/32/1195_2.png) [@lramirez](https://hub.mender.io/u/lramirez)\ **Post date:** [January 26, 2022, 3:32pm UTC](https://hub.mender.io/t/unable-to-create-new-user-on-hosted-mender/4497/2 "2022-01-26T15:32:28Z")
Hello @Austriker, Can you send us an email to [support@mender.io](mailto:support@mender.io) with the information from this account and I can help you from there. My apologies for the delay in response. Have a great day! Luis ---
**Author:** ![Austriker](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/austriker/32/511_2.png) [@Austriker](https://hub.mender.io/u/Austriker)\ **Post date:** [January 28, 2022, 10:54am UTC](https://hub.mender.io/t/unable-to-create-new-user-on-hosted-mender/4497/3 "2022-01-28T10:54:25Z")
Hello @lramirez , I did that using the contact us form but no news. But it was solved through my colleagues support requests. Cheers