# Unable to create admin user - Kubernetes Mender Deployment
**URL:** https://hub.mender.io/t/unable-to-create-admin-user-kubernetes-mender-deployment/5325
**Category:** General Discussions
**Created:** [October 17, 2022, 8:14pm UTC](https://hub.mender.io/t/unable-to-create-admin-user-kubernetes-mender-deployment/5325 "2022-10-17T20:14:22Z")
**Posts on this page:** 11
**Page:** 1
### Author:  [@stumarr](https://hub.mender.io/u/stumarr)
#### Post date: [October 17, 2022, 8:14pm UTC](https://hub.mender.io/t/unable-to-create-admin-user-kubernetes-mender-deployment/5325/1 "2022-10-17T20:14:22Z")
Following the Mender documentation for a Kubernetes deployment…this step isn’t working for me. I enter the credentials and it just refreshes the login screen but never logs in. Is there a pod that I need to restart?
Create the Admin User
USERADM\_POD=$(kubectl get pod -l ‘[app.kubernetes.io/name=useradm](http://app.kubernetes.io/name=useradm)’ -o name | head -1)
kubectl exec $USERADM\_POD – useradm create-user --username “[demo@mender.io](mailto:demo@mender.io)” --password “demodemo”
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### Author:  [@robgio](https://hub.mender.io/u/robgio)
#### Post date: [October 19, 2022, 6:51am UTC](https://hub.mender.io/t/unable-to-create-admin-user-kubernetes-mender-deployment/5325/2 "2022-10-19T06:51:09Z")
Hello @stumarr, what Kubernetes distribution are you using? And from operating system are you creating the deployment from the documentation?
I’m assuming you installed Mender 3.4, am I right?
Thanks
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### Author:  [@stumarr](https://hub.mender.io/u/stumarr)
#### Post date: [October 19, 2022, 12:16pm UTC](https://hub.mender.io/t/unable-to-create-admin-user-kubernetes-mender-deployment/5325/3 "2022-10-19T12:16:54Z")
Ubuntu 22.04
k3s version v1.24.6+k3s1 (a8e0c66d)
go version go1.18.6
mender 3.4.0
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### Author:  [@TheYoctoJester](https://hub.mender.io/u/TheYoctoJester)
#### Post date: [October 20, 2022, 7:07am UTC](https://hub.mender.io/t/unable-to-create-admin-user-kubernetes-mender-deployment/5325/4 "2022-10-20T07:07:25Z")
Hi @stumarr,
Thanks for getting in touch! We have confirmed the problem and are tracking it at [[MEN-5977] Can't login to Mender when installing 3.4.0 from helm chart - Northern.tech AS](https://tracker.mender.io/browse/MEN-5977).
Greetz,
Josef
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### Author:  [@stumarr](https://hub.mender.io/u/stumarr)
#### Post date: [October 25, 2022, 12:46pm UTC](https://hub.mender.io/t/unable-to-create-admin-user-kubernetes-mender-deployment/5325/5 "2022-10-25T12:46:40Z")
Hi Josef,
Any update on this?
Thanks,
stu
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### Author:  [@peter](https://hub.mender.io/u/peter)
#### Post date: [October 26, 2022, 7:40am UTC](https://hub.mender.io/t/unable-to-create-admin-user-kubernetes-mender-deployment/5325/6 "2022-10-26T07:40:29Z")
Hello @stumarr
thank you for using Mender.
could you please verify, that you are accessing the Mender Web UI via _https_://your-server-url ? (as opposed to [http://your-server-url](http://your-server-url))
best regards,
peter
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### Author:  [@stumarr](https://hub.mender.io/u/stumarr)
#### Post date: [October 26, 2022, 12:50pm UTC](https://hub.mender.io/t/unable-to-create-admin-user-kubernetes-mender-deployment/5325/7 "2022-10-26T12:50:28Z")
That was it. How come both http and https resolve?
Thank you,
stu
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### Author:  [@peter](https://hub.mender.io/u/peter)
#### Post date: [October 26, 2022, 1:05pm UTC](https://hub.mender.io/t/unable-to-create-admin-user-kubernetes-mender-deployment/5325/8 "2022-10-26T13:05:59Z")
great to hear you got it working.
I think you can control what ports are open in the values of the helm chart, or otherwise with any ingress you use for the k8s. I am not familiar with your setup, but there are several ways of doing it, depending on what you prefer.
best regards,
peter
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### Author:  [@stumarr](https://hub.mender.io/u/stumarr)
#### Post date: [October 26, 2022, 1:18pm UTC](https://hub.mender.io/t/unable-to-create-admin-user-kubernetes-mender-deployment/5325/9 "2022-10-26T13:18:44Z")
This is just a test environment at the moment, but when we deploy our production environment we will be using k3s if we deploy it on-prem (or in the cloud).
Thank you for the guidance and I’ll keep you posted on any other issues we encounter.
stu
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### Author:  [@stumarr](https://hub.mender.io/u/stumarr)
#### Post date: [November 1, 2022, 4:15pm UTC](https://hub.mender.io/t/unable-to-create-admin-user-kubernetes-mender-deployment/5325/10 "2022-11-01T16:15:35Z")
Hi Peter,
It turns out that this is still an issue. It was working sporadically, but now I can’t login no matter what I do. I’ve rebuilt the server. Used different MENDER\_SERVER\_DOMAINs, still the same issue. I login with the credentials I’ve created and it just bounces me back to the login screen.
Thanks,
stu
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### Author:  [@peter](https://hub.mender.io/u/peter)
#### Post date: [November 4, 2022, 3:30pm UTC](https://hub.mender.io/t/unable-to-create-admin-user-kubernetes-mender-deployment/5325/11 "2022-11-04T15:30:52Z")
Hey stu,
we need to do two things:
1. get the complete logs from useradm pod, from the restart to the moment you see a failed login
2. verify that the keys in the pod can be read.
as for 1: could you gather the logs for me?
number 2 needs one more action: we need a busy box executable in the pod. could you run something in those lines:
```auto
docker cp `docker run -d --entrypoint=busybox busybox sleep 255`:/bin/busybox /tmp/
kubectl cp /tmp/busybox $USERADM_POD:/tmp/
kubectl exec $USERADM_POD – /tmp/busybox ls -alR /etc/useradm
kubectl exec $USERADM_POD – /tmp/busybox cat /etc/useradm/rsa/private.pem
```
and send me the output removing the actual contents of the `private.pem` file?
best regards,
peter