# There is a problem while logging in **URL:** \ **Category:** General Discussions\ **Created:** [August 23, 2023, 5:26am UTC](https://hub.mender.io/t/there-is-a-problem-while-logging-in/6140 "2023-08-23T05:26:22Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![dekan](https://avatars.discourse-cdn.com/v4/letter/d/ad7895/32.png) [@dekan](https://hub.mender.io/u/dekan)\ **Post date:** [August 23, 2023, 5:26am UTC](https://hub.mender.io/t/there-is-a-problem-while-logging-in/6140/1 "2023-08-23T05:26:22Z")
I did the installation of mender server with docker compose, and successfully see the ui, but there is a problem while logging in. I created the account with the following command; ./run exec mender-useradm /usr/bin/useradm create-user [--username=xxx.xxx@gmail.com](mailto:--username=xxx.xxx@gmail.com) --password=mypass123.\* But, I cannot login.It gives the error message saying that “There was a a problem logging in.Please check your email and password. If you still have problems, contact an administrator.” ![logging](https://canada1.discourse-cdn.com/flex036/uploads/mender/original/2X/a/ab8bd3fcafa4128b934d3aa95e9589c568592b96.png) Thanks in advance ---
**Author:** ![dekan](https://avatars.discourse-cdn.com/v4/letter/d/ad7895/32.png) [@dekan](https://hub.mender.io/u/dekan)\ **Post date:** [August 23, 2023, 10:23am UTC](https://hub.mender.io/t/there-is-a-problem-while-logging-in/6140/2 "2023-08-23T10:23:12Z")
Also, I am sharing the output of docker ps here: ![restarting services](https://canada1.discourse-cdn.com/flex036/uploads/mender/original/2X/d/d4353440230d289aed843110907064b835d59aaf.png) As you see, some of the services are restarting. I don’t know why it is so because I have followed the server installation with docker compose documentation. The only change that I have made is to use port 44344 instead of 443. All the remainings are the same. ---
**Author:** ![dekan](https://avatars.discourse-cdn.com/v4/letter/d/ad7895/32.png) [@dekan](https://hub.mender.io/u/dekan)\ **Post date:** [August 23, 2023, 10:44am UTC](https://hub.mender.io/t/there-is-a-problem-while-logging-in/6140/3 "2023-08-23T10:44:31Z")
Also, I am sharing logs of the useradm services. ![useradm logs](https://canada1.discourse-cdn.com/flex036/uploads/mender/original/2X/b/bf80961c09d1d2b6a3572ee946565581a430c864.png) ---
**Author:** ![dekan](https://avatars.discourse-cdn.com/v4/letter/d/ad7895/32.png) [@dekan](https://hub.mender.io/u/dekan)\ **Post date:** [August 29, 2023, 5:51am UTC](https://hub.mender.io/t/there-is-a-problem-while-logging-in/6140/4 "2023-08-29T05:51:35Z")
Any HELP ? ---
**Author:** ![robgio](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/robgio/32/1760_2.png) [@robgio](https://hub.mender.io/u/robgio)\ **Post date:** [August 29, 2023, 6:02am UTC](https://hub.mender.io/t/there-is-a-problem-while-logging-in/6140/5 "2023-08-29T06:02:53Z")
Hello @dekan , the issue seems to be in the MongoDB. Can you please share your mongodb container logs? Thanks ---
**Author:** ![dekan](https://avatars.discourse-cdn.com/v4/letter/d/ad7895/32.png) [@dekan](https://hub.mender.io/u/dekan)\ **Post date:** [August 29, 2023, 6:42am UTC](https://hub.mender.io/t/there-is-a-problem-while-logging-in/6140/6 "2023-08-29T06:42:06Z")
Thanks for replying. Here is the mongodb container logs: ![mongologs](https://canada1.discourse-cdn.com/flex036/uploads/mender/original/2X/7/706fb2b790de35bb783510dca9d5a3af6592fc3e.png) ---
**Author:** ![robgio](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/robgio/32/1760_2.png) [@robgio](https://hub.mender.io/u/robgio)\ **Post date:** [August 29, 2023, 7:03am UTC](https://hub.mender.io/t/there-is-a-problem-while-logging-in/6140/7 "2023-08-29T07:03:20Z")
Is this a fresh install or an upgrade? The MongoDB log > “Failed to start up WiredTiger under any compatibility version. This may be due to an unsupported upgrade or downgrade.” is usually related to an unsuccessful upgrade with a version gap. If it’s a fresh install, can you please try the 3.6 version, which is the latest LTS? [Evaluation with Docker Compose | Mender documentation](https://docs.mender.io/3.6/server-installation/evaluation-with-docker-compose) You should fully recreate your storage layer (warning: this destroy your MongoDB data, please backup any important data before): ```auto docker volume rm mender-db ``` ---
**Author:** ![dekan](https://avatars.discourse-cdn.com/v4/letter/d/ad7895/32.png) [@dekan](https://hub.mender.io/u/dekan)\ **Post date:** [August 29, 2023, 7:10am UTC](https://hub.mender.io/t/there-is-a-problem-while-logging-in/6140/8 "2023-08-29T07:10:26Z")
This is a fresh installation, but I have tried a version 2.4 before on the same server.Then, I deleted the mender-server directory and related images, then after some time, I started to install version 3.4. Does this problem occur because of that ? ---
**Author:** ![robgio](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/robgio/32/1760_2.png) [@robgio](https://hub.mender.io/u/robgio)\ **Post date:** [August 29, 2023, 7:34am UTC](https://hub.mender.io/t/there-is-a-problem-while-logging-in/6140/9 "2023-08-29T07:34:05Z")
That should be it: your `mender-db` volume was for the older MongoDB version used in the 2.4 version. Then you tried the 3.4 version with MongoDB 4.4, but the older MongoDB data was still in the `mender-db` docker volume, hence the upgrade issue. Please remove the docker volume and retry the fresh install ---
**Author:** ![dekan](https://avatars.discourse-cdn.com/v4/letter/d/ad7895/32.png) [@dekan](https://hub.mender.io/u/dekan)\ **Post date:** [August 29, 2023, 11:58am UTC](https://hub.mender.io/t/there-is-a-problem-while-logging-in/6140/10 "2023-08-29T11:58:44Z")
Thank you very much. It is solved now. Have a nice day.