# Terminal Access Issue - Blank Screen After Clicking "Connect Terminal"

**URL:** <https://hub.mender.io/t/terminal-access-issue-blank-screen-after-clicking-connect-terminal/7795>\
**Category:** General Discussions\
**Tags:** mender-client, mender-server\
**Created:** [May 26, 2025, 5:08am UTC](https://hub.mender.io/t/terminal-access-issue-blank-screen-after-clicking-connect-terminal/7795 "2025-05-26T05:08:24Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![nadimfnadaf](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/nadimfnadaf/32/2498_2.png) [@nadimfnadaf](https://hub.mender.io/u/nadimfnadaf)\
**Post date:** [May 26, 2025, 5:08am UTC](https://hub.mender.io/t/terminal-access-issue-blank-screen-after-clicking-connect-terminal/7795/1 "2025-05-26T05:08:24Z")

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Hi team,

I’m encountering an issue with terminal access via the Mender web interface. When I click on “ **Connect Terminal** ”, it opens a new terminal window, but the screen remains blank and unresponsive. This behavior persists even after rebooting the device.

 ![Screenshot from 2025-05-26 10-37-33](https://canada1.discourse-cdn.com/flex036/uploads/mender/original/2X/a/a9066509035826f6d8af81909d47776e5d4f651c.png)

Has anyone experienced this before or have suggestions for troubleshooting?

Thanks in advance!

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**Author:** ![nadimfnadaf](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/nadimfnadaf/32/2498_2.png) [@nadimfnadaf](https://hub.mender.io/u/nadimfnadaf)\
**Post date:** [May 26, 2025, 5:10am UTC](https://hub.mender.io/t/terminal-access-issue-blank-screen-after-clicking-connect-terminal/7795/2 "2025-05-26T05:10:08Z")

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This started happening without any changes on my side and persists even after rebooting the device.

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**Author:** ![TheYoctoJester](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/theyoctojester/32/1444_2.png) [@TheYoctoJester](https://hub.mender.io/u/TheYoctoJester)\
**Post date:** [May 27, 2025, 8:58am UTC](https://hub.mender.io/t/terminal-access-issue-blank-screen-after-clicking-connect-terminal/7795/3 "2025-05-27T08:58:00Z")

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Hi @nadimfnadaf,

So the remote terminal on this specific device was working already and stopped to do so? Can you directly access the device and access the logs, via `journalctl -u mender-connect`?

Greetz,  
Josef

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<div class="post-metadata">

**Author:** ![nadimfnadaf](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/nadimfnadaf/32/2498_2.png) [@nadimfnadaf](https://hub.mender.io/u/nadimfnadaf)\
**Post date:** [May 28, 2025, 9:01am UTC](https://hub.mender.io/t/terminal-access-issue-blank-screen-after-clicking-connect-terminal/7795/5 "2025-05-28T09:01:19Z")

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Hello @TheYoctoJester  
I don’t have access right now. I received a popup saying, ‘Connection with the device established,’ but no terminal access was granted. Once access is granted, I will share the logs.

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<div class="post-metadata">

**Author:** ![nadimfnadaf](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/nadimfnadaf/32/2498_2.png) [@nadimfnadaf](https://hub.mender.io/u/nadimfnadaf)\
**Post date:** [June 4, 2025, 7:53am UTC](https://hub.mender.io/t/terminal-access-issue-blank-screen-after-clicking-connect-terminal/7795/6 "2025-06-04T07:53:55Z")

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> [@TheYoctoJester](#):
>
> journalctl -u mender-connect

Hello @TheYoctoJester  
Here is the logs

> Jun 04 02:47:09 bobcat mender-connect[892]: time=“2025-06-04T02:47:09-04:00” level=error msg=“user has too many open sessions”  
> Jun 04 02:47:09 bobcat mender-connect[892]: time=“2025-06-04T02:47:09-04:00” level=error msg=“routeMessage: StopShellMessage: session not found for id a7100db3-2cd2-4c63-9a96-68fd17de1d06”  
> Jun 04 02:47:11 bobcat mender-connect[892]: time=“2025-06-04T02:47:11-04:00” level=error msg=“user has too many open sessions”  
> Jun 04 02:47:12 bobcat mender-connect[892]: time=“2025-06-04T02:47:12-04:00” level=error msg=“routeMessage: StopShellMessage: session not found for id eb667ba8-7f0f-4932-9a5a-09eb6c4ec562”  
> Jun 04 02:47:14 bobcat mender-connect[892]: time=“2025-06-04T02:47:14-04:00” level=error msg=“user has too many open sessions”  
> Jun 04 02:47:14 bobcat mender-connect[892]: time=“2025-06-04T02:47:14-04:00” level=error msg=“routeMessage: StopShellMessage: session not found for id 3e8ea480-8458-4c38-9488-00127a663430”  
> Jun 04 02:47:17 bobcat mender-connect[892]: time=“2025-06-04T02:47:17-04:00” level=error msg=“user has too many open sessions”  
> Jun 04 02:47:17 bobcat mender-connect[892]: time=“2025-06-04T02:47:17-04:00” level=error msg=“routeMessage: StopShellMessage: session not found for id 6d7ae266-57bb-41af-8c69-fa03b0221e71”  
> Jun 04 02:48:22 bobcat mender-connect[892]: time=“2025-06-04T02:48:22-04:00” level=error msg=“user has too many open sessions”  
> Jun 04 02:48:23 bobcat mender-connect[892]: time=“2025-06-04T02:48:23-04:00” level=error msg=“routeMessage: StopShellMessage: session not found for id 34459707-5bcf-44f3-9e1d-4b2da68bead7”  
> Jun 04 02:50:18 bobcat mender-connect[892]: time=“2025-06-04T02:50:18-04:00” level=error msg=“user has too many open sessions”  
> Jun 04 02:50:18 bobcat mender-connect[892]: time=“2025-06-04T02:50:18-04:00” level=error msg=“routeMessage: StopShellMessage: session not found for id 9d935f21-4b17-4029-b78a-e29329d4183d”  
> Jun 04 02:51:01 bobcat mender-connect[892]: time=“2025-06-04T02:51:01-04:00” level=error msg=“user has too many open sessions”  
> Jun 04 02:51:02 bobcat mender-connect[892]: time=“2025-06-04T02:51:02-04:00” level=error msg=“routeMessage: StopShellMessage: session not found for id 9bafd82f-2026-4e48-99b4-80790b73b217”  
> Jun 04 02:51:46 bobcat mender-connect[892]: time=“2025-06-04T02:51:46-04:00” level=error msg=“user has too many open sessions”  
> Jun 04 02:51:47 bobcat mender-connect[892]: time=“2025-06-04T02:51:47-04:00” level=error msg=“routeMessage: StopShellMessage: session not found for id 661bfec5-aa4f-445a-9792-7233fbf58d9d”  
> Jun 04 02:52:34 bobcat mender-connect[892]: time=“2025-06-04T02:52:34-04:00” level=error msg=“user has too many open sessions”  
> Jun 04 02:52:35 bobcat mender-connect[892]: time=“2025-06-04T02:52:35-04:00” level=error msg=“routeMessage: StopShellMessage: session not found for id 401c40c9-8d1f-430f-8c44-c717eb3a0025”  
> Jun 04 02:55:06 bobcat mender-connect[892]: time=“2025-06-04T02:55:06-04:00” level=error msg=“user has too many open sessions”  
> Jun 04 02:55:07 bobcat mender-connect[892]: time=“2025-06-04T02:55:07-04:00” level=error msg=“routeMessage: StopShellMessage: session not found for id 961828b7-6262-4746-9eb8-bc99e34f78f4”  
> Jun 04 02:56:17 bobcat mender-connect[892]: time=“2025-06-04T02:56:17-04:00” level=error msg=“user has too many open sessions”  
> Jun 04 02:56:17 bobcat mender-connect[892]: time=“2025-06-04T02:56:17-04:00” level=error msg=“routeMessage: StopShellMessage: session not found for id c3287d54-8428-4552-acc0-2c80994ae548”  
> Jun 04 02:56:37 bobcat mender-connect[892]: time=“2025-06-04T02:56:37-04:00” level=error msg=“user has too many open sessions”  
> Jun 04 02:56:37 bobcat mender-connect[892]: time=“2025-06-04T02:56:37-04:00” level=error msg=“routeMessage: StopShellMessage: session not found for id 2520e172-8459-4a55-ae07-8428cd16c7ff”  
> Jun 04 02:57:32 bobcat mender-connect[892]: time=“2025-06-04T02:57:32-04:00” level=error msg=“user has too many open sessions”  
> Jun 04 02:57:32 bobcat mender-connect[892]: time=“2025-06-04T02:57:32-04:00” level=error msg=“routeMessage: StopShellMessage: session not found for id 66dd3904-06e9-4220-8974-ba48530f7f3c”  
> Jun 04 02:57:34 bobcat mender-connect[892]: time=“2025-06-04T02:57:34-04:00” level=error msg=“user has too many open sessions”  
> Jun 04 02:57:34 bobcat mender-connect[892]: time=“2025-06-04T02:57:34-04:00” level=error msg=“routeMessage: StopShellMessage: session not found for id a41c665d-c6e8-4787-9bdc-9c950b4480b5”  
> Jun 04 03:03:02 bobcat mender-connect[892]: time=“2025-06-04T03:03:02-04:00” level=error msg=“user has too many open sessions”  
> Jun 04 03:03:03 bobcat mender-connect[892]: time=“2025-06-04T03:03:03-04:00” level=error msg=“routeMessage: StopShellMessage: session not found for id 173bddd2-a053-49db-bf67-c3f49c99f2ff”  
> Jun 04 03:04:15 bobcat mender-connect[892]: time=“2025-06-04T03:04:15-04:00” level=error msg=“user has too many open sessions”  
> Jun 04 03:04:15 bobcat mender-connect[892]: time=“2025-06-04T03:04:15-04:00” level=error msg=“session not found”  
> Jun 04 03:04:15 bobcat mender-connect[892]: time=“2025-06-04T03:04:15-04:00” level=error msg=“routeMessage: StopShellMessage: session not found for id 2057aaba-3598-4e01-9515-632506d8da40”  
> Jun 04 03:06:51 bobcat mender-connect[892]: time=“2025-06-04T03:06:51-04:00” level=error msg=“user has too many open sessions”  
> Jun 04 03:06:51 bobcat mender-connect[892]: time=“2025-06-04T03:06:51-04:00” level=error msg=“routeMessage: StopShellMessage: session not found for id efeb6487-6940-4ff5-8bcb-7288d663a135”  
> Jun 04 03:07:03 bobcat mender-connect[892]: time=“2025-06-04T03:07:03-04:00” level=error msg=“user has too many open sessions”  
> Jun 04 03:07:03 bobcat mender-connect[892]: time=“2025-06-04T03:07:03-04:00” level=error msg=“routeMessage: StopShellMessage: session not found for id c9f4e55f-32b5-4e0c-afb4-3bba85c715ea”  
> Jun 04 03:07:07 bobcat mender-connect[892]: time=“2025-06-04T03:07:07-04:00” level=error msg=“user has too many open sessions”  
> Jun 04 03:07:07 bobcat mender-connect[892]: time=“2025-06-04T03:07:07-04:00” level=error msg=“routeMessage: StopShellMessage: session not found for id 2a8e905a-28f2-4ba1-8b69-cc6b8bd6b50d”