# Survey: help us improve onboarding with Mender

**URL:** <https://hub.mender.io/t/survey-help-us-improve-onboarding-with-mender/238>\
**Category:** General Discussions\
**Tags:** feedback\
**Created:** [February 19, 2019, 3:56pm UTC](https://hub.mender.io/t/survey-help-us-improve-onboarding-with-mender/238 "2019-02-19T15:56:48Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![michaelatmender](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/michaelatmender/32/128_2.png) [@michaelatmender](https://hub.mender.io/u/michaelatmender)\
**Post date:** [February 19, 2019, 3:56pm UTC](https://hub.mender.io/t/survey-help-us-improve-onboarding-with-mender/238/1 "2019-02-19T15:56:49Z")

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We’re looking to improve the onboarding when you run Mender the first time, and we are trying to figure out how much value there is in providing the virtual device out of the box. Would it be a better experience to dive straight in and use your own device?

Q: When you first tried Mender, did you need to use the virtual device, or did you have your own board at hand ready to connect?

_Poll ([view on site](https://hub.mender.io/t/survey-help-us-improve-onboarding-with-mender/238/1))_

We’d appreciate your help - please reply with any other feedback below!

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**Author:** ![mkonnov](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/mkonnov/32/764_2.png) [@mkonnov](https://hub.mender.io/u/mkonnov)\
**Post date:** [February 20, 2019, 1:31pm UTC](https://hub.mender.io/t/survey-help-us-improve-onboarding-with-mender/238/2 "2019-02-20T13:31:01Z")

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I’ve used virtual device.  
Though Mender is a very user-friendly service, registering and updating your first device is not a 1-click operation, so you need some iterations to learn that process.  
Having the virtual device as the one part of that process working out-of-the box saves a lot of time and nerves.  
After I’ve learnt to use Mender service on its front-end, I have connected my RPi.

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**Author:** ![michaelatmender](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/michaelatmender/32/128_2.png) [@michaelatmender](https://hub.mender.io/u/michaelatmender)\
**Post date:** [February 20, 2019, 7:23pm UTC](https://hub.mender.io/t/survey-help-us-improve-onboarding-with-mender/238/3 "2019-02-20T19:23:21Z")

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Thanks @mkonnov, that’s great feedback.