# Remote Terminal option not available on hosted.mender.io

**URL:** <https://hub.mender.io/t/remote-terminal-option-not-available-on-hosted-mender-io/4339>\
**Category:** Buildroot\
**Created:** [November 26, 2021, 3:01pm UTC](https://hub.mender.io/t/remote-terminal-option-not-available-on-hosted-mender-io/4339 "2021-11-26T15:01:24Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![raphaelzaugg](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/raphaelzaugg/32/1217_2.png) [@raphaelzaugg](https://hub.mender.io/u/raphaelzaugg)\
**Post date:** [November 26, 2021, 3:01pm UTC](https://hub.mender.io/t/remote-terminal-option-not-available-on-hosted-mender-io/4339/1 "2021-11-26T15:01:24Z")

</div>

We have integrated mender-client (v 2.6) into our buildroot image and are using hosted mender.

I now wanted to test the remote terminal add-on.

To do so I launch mender-connect (1.2) alongside mender-client (2.6).  
But unfortunately I cannot see the option on the mender server UI to launch a terminal session.

mender-connect.conf:

```auto
{
  "ServerURL": "https://hosted.mender.io",
  "User": "root"
}

```

mender-connect log:

```auto
INFO[2021-11-26T14:50:13Z] Loaded configuration file: /etc/mender/mender-connect.conf 
WARN[2021-11-26T14:50:13Z] ShellCommand is empty, defaulting to /bin/sh 
WARN[2021-11-26T14:50:13Z] ShellArguments is empty, defaulting to [--login] 
TRAC[2021-11-26T14:50:13Z] daemon Run starting                          
TRAC[2021-11-26T14:50:13Z] mender-connect connecting to dbus            
TRAC[2021-11-26T14:50:13Z] GetJWTToken().len=1074                       
TRAC[2021-11-26T14:50:13Z] mender-connect got len(JWT)=1074             
WARN[2021-11-26T14:50:13Z] The server certificate cannot be loaded: no file provided 
TRAC[2021-11-26T14:50:14Z] connectionmanager connect returning          
TRAC[2021-11-26T14:50:14Z] mender-connect entering main loop.           
TRAC[2021-11-26T14:50:14Z] messageLoop: starting                        
TRAC[2021-11-26T14:50:14Z] messageLoop: calling readMessage             
DEBU[2021-11-26T14:51:08Z] PingHandler called                           
DEBU[2021-11-26T14:51:08Z] ping message

```

---

<div class="post-metadata">

**Author:** ![lramirez](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/lramirez/32/1195_2.png) [@lramirez](https://hub.mender.io/u/lramirez)\
**Post date:** [November 30, 2021, 9:54pm UTC](https://hub.mender.io/t/remote-terminal-option-not-available-on-hosted-mender-io/4339/2 "2021-11-30T21:54:35Z")

</div>

Hey @raphaelzaugg,

I just checked that you did not have the troubleshoot add-on enabled, but now it is enabled. So just following up to see if everything works as expected now.

Have a great day!  
Luis

---

<div class="post-metadata">

**Author:** ![raphaelzaugg](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/raphaelzaugg/32/1217_2.png) [@raphaelzaugg](https://hub.mender.io/u/raphaelzaugg)\
**Post date:** [December 1, 2021, 4:36pm UTC](https://hub.mender.io/t/remote-terminal-option-not-available-on-hosted-mender-io/4339/3 "2021-12-01T16:36:50Z")

</div>

Hey @lramirez,

Indeed this was the issue.  
Now with the add-on enabled on the server the remote terminal works as expected.

Thanks!