# Raspberry Pi 4 update failed **URL:** \ **Category:** General Discussions\ **Tags:** raspberry-pi-4\ **Created:** [April 24, 2020, 2:04pm UTC](https://hub.mender.io/t/raspberry-pi-4-update-failed/1841 "2020-04-24T14:04:31Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![walterp](https://avatars.discourse-cdn.com/v4/letter/w/b9bd4f/32.png) [@walterp](https://hub.mender.io/u/walterp)\ **Post date:** [April 24, 2020, 2:04pm UTC](https://hub.mender.io/t/raspberry-pi-4-update-failed/1841/1 "2020-04-24T14:04:31Z")
Hi, I’m new to mender. I installed a production server as described in [https://docs.mender.io/2.3/administration/production-installation](https://docs.mender.io/2.3/administration/production-installation). I also generate a image for the Raspberry Pi 4 as described in [Raspberry Pi 4 Model B + Raspbian](https://hub.mender.io/t/raspberry-pi-4-model-b-raspbian/1312) The server is working and the raspberry is recognized as device in the server. Then I created a new artifact (only adding some files and folders for testing) and uploaded it to the mender server. Then I create a deployment on the server and added the raspberry. After starting the deployment the download to the raspberry begin and after rebooting the update failed and the raspberry boot from /dev/mmcblk0p2. The log file looks like this: 2020-04-24 13:10:19 +0000 UTC info: Running Mender version 2.2.0 2020-04-24 13:10:19 +0000 UTC debug: handle update fetch state 2020-04-24 13:10:19 +0000 UTC debug: status reported, response 204 No Content 2020-04-24 13:10:19 +0000 UTC debug: Received fetch update response &{200 OK 200 HTTP/1.1 1 1 map[Content-Length:[585492992] Server:[openresty/1.13.6.2] Accept-Ranges:[bytes] X-Frame-Options:[DENY] X-Amz-Request-Id:[1608C38292D8C735] Strict-Transport-Security:[max-age=63072000; includeSubdomains; preload] Connection:[keep-alive] Content-Security-Policy:[block-all-mixed-content] Last-Modified:[Fri, 24 Apr 2020 11:14:33 GMT] Vary:[Origin] X-Xss-Protection:[1; mode=block] X-Content-Type-Options:[nosniff] Date:[Fri, 24 Apr 2020 13:10:34 GMT] Content-Type:[application/vnd.mender-artifact] Etag:[“a308f56a5683f089805bbc76495b20c7”]] 0x22b09e0 585492992 [] false false map[] 0x20b4a00 0x208f6e0}+ 2020-04-24 13:10:19 +0000 UTC info: State transition: update-fetch [Download\_Enter] -\> update-store [Download\_Enter] 2020-04-24 13:10:19 +0000 UTC debug: handle update install state 2020-04-24 13:10:19 +0000 UTC debug: status reported, response 204 No Content 2020-04-24 13:10:19 +0000 UTC debug: Read data from device manifest file: device\_type=raspberrypi4 2020-04-24 13:10:19 +0000 UTC debug: Current manifest data: raspberrypi4 2020-04-24 13:10:19 +0000 UTC info: no public key was provided for authenticating the artifact 2020-04-24 13:10:19 +0000 UTC debug: checking if device [raspberrypi4] is on compatible device list: [raspberrypi4] 2020-04-24 13:10:19 +0000 UTC debug: installer: successfully read artifact [name: release-2; version: 3; compatible devices: [raspberrypi4]] 2020-04-24 13:10:19 +0000 UTC debug: Active partition: /dev/mmcblk0p2 2020-04-24 13:10:19 +0000 UTC debug: Detected inactive partition /dev/mmcblk0p3, based on active partition /dev/mmcblk0p2 2020-04-24 13:10:19 +0000 UTC info: opening device /dev/mmcblk0p3 for writing 2020-04-24 13:10:19 +0000 UTC debug: Open block-device for installing update of size: 2338209792 2020-04-24 13:10:19 +0000 UTC debug: Device: /dev/mmcblk0p3 is a ubi device: false 2020-04-24 13:10:19 +0000 UTC info: native sector size of block device /dev/mmcblk0p3 is 512, we will write in chunks of 1048576 2020-04-24 13:10:19 +0000 UTC debug: Opening device: /dev/mmcblk0p3 for writing with flag: 2 2020-04-24 13:20:15 +0000 UTC info: 0 bytes remaining to be written 2020-04-24 13:20:15 +0000 UTC info: The optimized block-device writer wrote a total of 2230 frames, where 23 frames did need to be rewritten 2020-04-24 13:20:15 +0000 UTC info: Wrote 2338209792/2338209792 bytes to the inactive partition 2020-04-24 13:20:15 +0000 UTC debug: status reported, response 204 No Content 2020-04-24 13:20:15 +0000 UTC info: State transition: update-store [Download\_Enter] -\> update-after-store [Download\_Leave] 2020-04-24 13:20:15 +0000 UTC info: State transition: update-after-store [Download\_Leave] -\> update-install [ArtifactInstall] 2020-04-24 13:20:15 +0000 UTC debug: statescript: timeout for executing scripts is not defined; using default of 1h0m0s seconds 2020-04-24 13:20:15 +0000 UTC debug: statescript: timeout for executing scripts is not defined; using default of 1h0m0s seconds 2020-04-24 13:20:15 +0000 UTC debug: status reported, response 204 No Content 2020-04-24 13:20:15 +0000 UTC debug: Inactive partition: /dev/mmcblk0p3 2020-04-24 13:20:15 +0000 UTC debug: Marking inactive partition (/dev/mmcblk0p3) as the new boot candidate. 2020-04-24 13:20:15 +0000 UTC info: Enabling partition with new image installed to be a boot candidate: 3 2020-04-24 13:20:15 +0000 UTC debug: Have U-Boot variable: mender\_check\_saveenv\_canary=1 2020-04-24 13:20:15 +0000 UTC debug: List of U-Boot variables:map[mender\_check\_saveenv\_canary:1] 2020-04-24 13:20:15 +0000 UTC debug: Have U-Boot variable: mender\_saveenv\_canary=1 2020-04-24 13:20:15 +0000 UTC debug: List of U-Boot variables:map[mender\_saveenv\_canary:1] 2020-04-24 13:20:15 +0000 UTC debug: Marking inactive partition as a boot candidate successful. 2020-04-24 13:20:15 +0000 UTC info: State transition: update-install [ArtifactInstall] -\> reboot [ArtifactReboot\_Enter] 2020-04-24 13:20:15 +0000 UTC debug: statescript: timeout for executing scripts is not defined; using default of 1h0m0s seconds 2020-04-24 13:20:15 +0000 UTC debug: statescript: timeout for executing scripts is not defined; using default of 1h0m0s seconds 2020-04-24 13:20:15 +0000 UTC debug: handling reboot state 2020-04-24 13:20:15 +0000 UTC debug: status reported, response 204 No Content 2020-04-24 13:20:15 +0000 UTC info: rebooting device(s) 2020-04-24 13:20:15 +0000 UTC info: Mender rebooting from active partition: /dev/mmcblk0p2 2020-04-23 12:17:09 +0000 UTC info: Running Mender version 2.2.0 2020-04-23 12:17:09 +0000 UTC info: State transition: init [none] -\> after-reboot [ArtifactReboot\_Leave] 2020-04-23 12:17:09 +0000 UTC debug: Have U-Boot variable: mender\_check\_saveenv\_canary=1 2020-04-23 12:17:09 +0000 UTC debug: List of U-Boot variables:map[mender\_check\_saveenv\_canary:1] 2020-04-23 12:17:09 +0000 UTC debug: Have U-Boot variable: mender\_saveenv\_canary=1 2020-04-23 12:17:09 +0000 UTC debug: List of U-Boot variables:map[mender\_saveenv\_canary:1] 2020-04-23 12:17:09 +0000 UTC debug: Have U-Boot variable: upgrade\_available=1 2020-04-23 12:17:09 +0000 UTC debug: List of U-Boot variables:map[upgrade\_available:1] 2020-04-23 12:17:09 +0000 UTC info: State transition: after-reboot [ArtifactReboot\_Leave] -\> after-reboot [ArtifactReboot\_Leave] 2020-04-23 12:17:09 +0000 UTC debug: handling state after reboot 2020-04-23 12:17:09 +0000 UTC info: State transition: after-reboot [ArtifactReboot\_Leave] -\> update-commit [ArtifactCommit\_Enter] 2020-04-23 12:17:09 +0000 UTC debug: statescript: timeout for executing scripts is not defined; using default of 1h0m0s seconds 2020-04-23 12:17:09 +0000 UTC debug: statescript: timeout for executing scripts is not defined; using default of 1h0m0s seconds 2020-04-23 12:17:09 +0000 UTC debug: handle update commit state 2020-04-23 12:17:09 +0000 UTC error: transient error: update commit failed: statescript: The statescript version file is missing. This file needs to be present and contain a single number representing which version of the statescript support the client is using in order to successfully run statescripts on the client 2020-04-23 12:17:09 +0000 UTC info: State transition: update-commit [ArtifactCommit\_Enter] -\> rollback [ArtifactRollback] 2020-04-23 12:17:09 +0000 UTC debug: transitioning to error state 2020-04-23 12:17:09 +0000 UTC debug: statescript: timeout for executing scripts is not defined; using default of 1h0m0s seconds 2020-04-23 12:17:09 +0000 UTC debug: statescript: timeout for executing scripts is not defined; using default of 1h0m0s seconds 2020-04-23 12:17:09 +0000 UTC info: performing rollback 2020-04-23 12:17:09 +0000 UTC debug: Have U-Boot variable: mender\_check\_saveenv\_canary=1 2020-04-23 12:17:09 +0000 UTC debug: List of U-Boot variables:map[mender\_check\_saveenv\_canary:1] 2020-04-23 12:17:09 +0000 UTC debug: Have U-Boot variable: mender\_saveenv\_canary=1 2020-04-23 12:17:09 +0000 UTC debug: List of U-Boot variables:map[mender\_saveenv\_canary:1] 2020-04-23 12:17:09 +0000 UTC debug: Have U-Boot variable: upgrade\_available=1 2020-04-23 12:17:09 +0000 UTC debug: List of U-Boot variables:map[upgrade\_available:1] 2020-04-23 12:17:09 +0000 UTC debug: Active partition: /dev/mmcblk0p3 2020-04-23 12:17:09 +0000 UTC debug: Detected inactive partition /dev/mmcblk0p2, based on active partition /dev/mmcblk0p3 2020-04-23 12:17:09 +0000 UTC debug: Marking inactive partition (/dev/mmcblk0p2) as the new boot candidate. 2020-04-23 12:17:09 +0000 UTC info: setting partition for rollback: 2 2020-04-23 12:17:09 +0000 UTC debug: Have U-Boot variable: mender\_check\_saveenv\_canary=1 2020-04-23 12:17:09 +0000 UTC debug: List of U-Boot variables:map[mender\_check\_saveenv\_canary:1] 2020-04-23 12:17:09 +0000 UTC debug: Have U-Boot variable: mender\_saveenv\_canary=1 2020-04-23 12:17:09 +0000 UTC debug: List of U-Boot variables:map[mender\_saveenv\_canary:1] 2020-04-23 12:17:09 +0000 UTC debug: Marking inactive partition as a boot candidate successful. 2020-04-23 12:17:09 +0000 UTC debug: will try to rollback reboot the device 2020-04-23 12:17:09 +0000 UTC info: State transition: rollback [ArtifactRollback] -\> rollback-reboot [ArtifactRollbackReboot\_Enter] 2020-04-23 12:17:09 +0000 UTC debug: statescript: timeout for executing scripts is not defined; using default of 1h0m0s seconds 2020-04-23 12:17:09 +0000 UTC debug: statescript: timeout for executing scripts is not defined; using default of 1h0m0s seconds 2020-04-23 12:17:09 +0000 UTC info: rebooting device(s) after rollback 2020-04-23 12:17:09 +0000 UTC info: Mender rebooting from inactive partition: /dev/mmcblk0p3 2020-04-24 13:20:26 +0000 UTC info: Running Mender version 2.2.0 2020-04-24 13:20:26 +0000 UTC info: Update was interrupted in state: rollback-reboot 2020-04-24 13:20:26 +0000 UTC info: State transition: init [none] -\> verify-rollback-reboot [ArtifactRollbackReboot\_Leave] 2020-04-24 13:20:26 +0000 UTC debug: transitioning to error state 2020-04-24 13:20:26 +0000 UTC debug: Have U-Boot variable: mender\_check\_saveenv\_canary=1 2020-04-24 13:20:26 +0000 UTC debug: List of U-Boot variables:map[mender\_check\_saveenv\_canary:1] 2020-04-24 13:20:26 +0000 UTC debug: Have U-Boot variable: mender\_saveenv\_canary=1 2020-04-24 13:20:26 +0000 UTC debug: List of U-Boot variables:map[mender\_saveenv\_canary:1] 2020-04-24 13:20:26 +0000 UTC debug: Have U-Boot variable: upgrade\_available=0 2020-04-24 13:20:26 +0000 UTC debug: List of U-Boot variables:map[upgrade\_available:0] 2020-04-24 13:20:26 +0000 UTC info: State transition: verify-rollback-reboot [ArtifactRollbackReboot\_Leave] -\> after-rollback-reboot [ArtifactRollbackReboot\_Leave] 2020-04-24 13:20:26 +0000 UTC debug: handling state after rollback reboot 2020-04-24 13:20:26 +0000 UTC info: State transition: after-rollback-reboot [ArtifactRollbackReboot\_Leave] -\> update-error [ArtifactFailure] 2020-04-24 13:20:26 +0000 UTC debug: statescript: timeout for executing scripts is not defined; using default of 1h0m0s seconds 2020-04-24 13:20:26 +0000 UTC debug: statescript: timeout for executing scripts is not defined; using default of 1h0m0s seconds 2020-04-24 13:20:26 +0000 UTC debug: handle update error state 2020-04-24 13:20:26 +0000 UTC info: State transition: update-error [ArtifactFailure] -\> cleanup [Error] 2020-04-24 13:20:26 +0000 UTC debug: statescript: timeout for executing scripts is not defined; using default of 1h0m0s seconds 2020-04-24 13:20:26 +0000 UTC debug: statescript: timeout for executing scripts is not defined; using default of 1h0m0s seconds 2020-04-24 13:20:26 +0000 UTC debug: Handling Cleanup state 2020-04-24 13:20:26 +0000 UTC info: State transition: cleanup [Error] -\> update-status-report [none] 2020-04-24 13:20:26 +0000 UTC debug: statescript: timeout for executing scripts is not defined; using default of 1h0m0s seconds 2020-04-24 13:20:26 +0000 UTC debug: handle update status report state 2020-04-24 13:20:26 +0000 UTC error: failed to report status: Put [https://deployment.xxx.com/api/devices/v1/deployments/device/deployments/c428e28a-8076-4893-a19e-e1a98134c267/status:](https://deployment.xxx.com/api/devices/v1/deployments/device/deployments/c428e28a-8076-4893-a19e-e1a98134c267/status:) dial tcp: lookup [deployment.xxx.com](http://deployment.xxx.com) on [fd00::464e:6dff:fe56:8825]:53: dial udp [fd00::464e:6dff:fe56:8825]:53: connect: network is unreachable 2020-04-24 13:20:26 +0000 UTC error: error reporting update status: reporting status failed: Put [https://deployment.xxx.com/api/devices/v1/deployments/device/deployments/c428e28a-8076-4893-a19e-e1a98134c267/status:](https://deployment.xxx.com/api/devices/v1/deployments/device/deployments/c428e28a-8076-4893-a19e-e1a98134c267/status:) dial tcp: lookup [deployment.xxx.com](http://deployment.xxx.com) on [fd00::464e:6dff:fe56:8825]:53: dial udp [fd00::464e:6dff:fe56:8825]:53: connect: network is unreachable 2020-04-24 13:20:26 +0000 UTC error: failed to send status to server: transient error: reporting status failed: Put [https://deployment.xxx.com/api/devices/v1/deployments/device/deployments/c428e28a-8076-4893-a19e-e1a98134c267/status:](https://deployment.xxx.com/api/devices/v1/deployments/device/deployments/c428e28a-8076-4893-a19e-e1a98134c267/status:) dial tcp: lookup [deployment.xxx.com](http://deployment.xxx.com) on [fd00::464e:6dff:fe56:8825]:53: dial udp [fd00::464e:6dff:fe56:8825]:53: connect: network is unreachable 2020-04-24 13:20:26 +0000 UTC info: State transition: update-status-report [none] -\> update-retry-report [none] 2020-04-24 13:21:37 +0000 UTC debug: wait complete 2020-04-24 13:21:37 +0000 UTC info: State transition: update-retry-report [none] -\> update-status-report [none] 2020-04-24 13:21:37 +0000 UTC debug: handle update status report state 2020-04-24 13:21:37 +0000 UTC debug: status reported, response 204 No Content 2020-04-24 13:21:37 +0000 UTC debug: attempting to upload deployment logs for failed update I also tried to insert a script “ArtifactReboot\_Leave\_00” to /var/lib/mender/scripts to wait for wi-fi network - but the effect is the same. If I mount mmcblk0p3 manually and have a look on it, the files and folders I stored in the artifact exist. But the raspberry don’t switch the rootfs and don’t mount from mmcblk0p3. Has anyone an idea, what I can do, to recognize the problem and fix it? ---
**Author:** ![mirzak](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/mirzak/32/2056_2.png) [@mirzak](https://hub.mender.io/u/mirzak)\ **Post date:** [April 24, 2020, 2:08pm UTC](https://hub.mender.io/t/raspberry-pi-4-update-failed/1841/2 "2020-04-24T14:08:26Z")
Hm, strange. This is the error that is causing it to rollback. > [@walterp](#): > > 2020-04-23 12:17:09 +0000 UTC error: transient error: update commit failed: statescript: The statescript version file is missing. This file needs to be present and contain a single number representing which version of the statescript support the client is using in order to successfully run statescripts on the client > Then I created a new artifact (only adding some files and folders for testing) and uploaded it to the mender server. How did you create the new Artifact? ---
**Author:** ![walterp](https://avatars.discourse-cdn.com/v4/letter/w/b9bd4f/32.png) [@walterp](https://hub.mender.io/u/walterp)\ **Post date:** [April 24, 2020, 2:23pm UTC](https://hub.mender.io/t/raspberry-pi-4-update-failed/1841/3 "2020-04-24T14:23:10Z")
I use mender-convert. I copied some files to the directory “rootfs\_overlay\_demo” and start a new conversion with “release-2”. The new .mender file I uploaded to the server. ---
**Author:** ![drewmoseley](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/drewmoseley/32/47_2.png) [@drewmoseley](https://hub.mender.io/u/drewmoseley)\ **Post date:** [April 24, 2020, 5:38pm UTC](https://hub.mender.io/t/raspberry-pi-4-update-failed/1841/4 "2020-04-24T17:38:24Z")
Hi @walterp it looks like mender-convert is not creating the state script version file. I have submitted a fix for that issue here: [https://github.com/mendersoftware/mender-convert/pull/196](https://github.com/mendersoftware/mender-convert/pull/196) Drew ---
**Author:** ![walterp](https://avatars.discourse-cdn.com/v4/letter/w/b9bd4f/32.png) [@walterp](https://hub.mender.io/u/walterp)\ **Post date:** [April 27, 2020, 10:53am UTC](https://hub.mender.io/t/raspberry-pi-4-update-failed/1841/5 "2020-04-27T10:53:17Z")
Thank you for the quick fix. Now the update run successfully.