# Preauthorization process fail **URL:** \ **Category:** General Discussions\ **Tags:** yocto, mender-client, mender-server, preauthorization\ **Created:** [September 20, 2023, 10:20am UTC](https://hub.mender.io/t/preauthorization-process-fail/6212 "2023-09-20T10:20:07Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Piocky](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/piocky/32/1840_2.png) [@Piocky](https://hub.mender.io/u/Piocky)\ **Post date:** [September 20, 2023, 10:20am UTC](https://hub.mender.io/t/preauthorization-process-fail/6212/1 "2023-09-20T10:20:08Z")
Hello everyone, I’m reaching out because I’m facing an issue I didn’t have so far in my preauthorization process, which breaks it and make it impossible to connect to my board. Those are the logs on the client side: ```auto systemd[1]: Started Mender OTA update service. mender[1584]: time="2023-09-20T11:35:02+02:00" level=info msg="Loaded configuration file: /var/lib/mender/mender.conf" mender[1584]: time="2023-09-20T11:35:02+02:00" level=info msg="Loaded configuration file: /etc/mender/mender.conf" mender[1584]: time="2023-09-20T11:35:02+02:00" level=info msg="'UpdateControlMapExpirationTimeSeconds' is not set in the Mender configuration file. Falling back to the default of 2*UpdatePollIntervalSeconds" mender[1584]: time="2023-09-20T11:35:02+02:00" level=info msg="'UpdateControlMapBootExpirationTimeSeconds' is not set in the Mender configuration file. Falling back to the default of 600 seconds" mender[1584]: time="2023-09-20T11:35:04+02:00" level=info msg="Mender running on partition: /dev/mmcblk0p2" mender[1584]: time="2023-09-20T11:35:06+02:00" level=info msg="State transition: init [none] -> init [none]" mender[1584]: time="2023-09-20T11:35:06+02:00" level=info msg="State transition: init [none] -> idle [Idle]" mender[1584]: time="2023-09-20T11:35:06+02:00" level=info msg="State transition: idle [Idle] -> check-wait [Idle]" mender[1584]: time="2023-09-20T11:35:06+02:00" level=info msg="State transition: check-wait [Idle] -> inventory-update [Sync]" mender[1584]: time="2023-09-20T11:35:06+02:00" level=warning msg="Returning artifact name from /etc/mender/artifact_info file. This is a fallback, in case the information can not be retrieved from the database, and is only expected when an update has never been installed before." mender[1584]: time="2023-09-20T11:35:07+02:00" level=info msg="Device unauthorized; attempting reauthorization" mender[1584]: time="2023-09-20T11:35:07+02:00" level=error msg="Failed to authorize with \"https://mender.jaunefabrique.com\": unexpected authorization status 500 server error message: internal error" mender[1584]: time="2023-09-20T11:35:07+02:00" level=warning msg="Reauthorization failed with error: transient error: authorization request failed" mender[1584]: time="2023-09-20T11:35:07+02:00" level=error msg="Failed to submit inventory data: transient error: authorization request failed" mender[1584]: time="2023-09-20T11:35:07+02:00" level=error msg="inventory submit failed: transient error: authorization request failed" mender[1584]: time="2023-09-20T11:35:07+02:00" level=warning msg="Failed to refresh inventory: failed to submit inventory data: inventory submit failed: transient error: authorization request failed" mender[1584]: time="2023-09-20T11:35:07+02:00" level=info msg="State transition: inventory-update [Sync] -> inventory-update-retry-wait [Sync]" mender[1584]: time="2023-09-20T11:35:07+02:00" level=info msg="Handle update inventory retry state try: 0" mender[1584]: time="2023-09-20T11:35:07+02:00" level=warning msg="Returning artifact name from /etc/mender/artifact_info file. This is a fallback, in case the information can not be retrieved from the database, and is only expected when an update has never been installed before." ``` And those are the logs on server side, running docker logs menderproduction\_mender-device-auth\_1 on a 3.1 Mender Server: ```auto time="2023-09-20T09:35:07Z" level=warning msg="Failed to parse extracted JWT: identity: incorrect token format" file=middleware.go func="identity.(*IdentityMiddleware).MiddlewareFunc.func1" line=182 request_id=bef092d4-ed0c-4ad5-bd83-4f38905681bb time="2023-09-20T09:35:07Z" level=error msg="provision device request POST http://mender-workflows-server:8080/api/v1/workflow/provision_device failed with status 400 Bad Request, response text: {\"error\":\"Missing input parameters: [device status]\"}" file=client_orchestrator.go func="orchestrator.(*Client).SubmitProvisionDeviceJob" line=201 request_id=bef092d4-ed0c-4ad5-bd83-4f38905681bb time="2023-09-20T09:35:07Z" level=error msg="internal error: submit device provisioning job error: submit provision device request failed with status 400 Bad Request" file=response_helpers.go func=rest_utils.restErrWithLogMsg line=110 request_id=bef092d4-ed0c-4ad5-bd83-4f38905681bb time="2023-09-20T09:35:07Z" level=info msg="500 9200μs POST /api/devices/v1/authentication/auth_requests HTTP/1.1 - Go-http-client/1.1" byteswritten=78 file=middleware.go func="accesslog.(*AccessLogMiddleware).MiddlewareFunc.func1" line=71 method=POST path=/api/devices/v1/authentication/auth_requests qs= request_id=bef092d4-ed0c-4ad5-bd83-4f38905681bb responsetime=0.009200849 status=500 ts="2023-09-20 09:35:07.572126754 +0000 UTC" type=http ``` So far it was working well, the only noticable change was to move from 3.0 to 3.1 some months ago. Any help on that issue will be very appreciated. ---
**Author:** ![Piocky](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/piocky/32/1840_2.png) [@Piocky](https://hub.mender.io/u/Piocky)\ **Post date:** [September 20, 2023, 10:31am UTC](https://hub.mender.io/t/preauthorization-process-fail/6212/2 "2023-09-20T10:31:33Z")
I just check my devices inventories, and it seems that the new preauthorized device is missing its “status” attribute. Actually some other devices miss it too. @peter it seems to be related to our last changes [Cleaning inventory and device-auth sync commands - #10 by peter](https://hub.mender.io/t/cleaning-inventory-and-device-auth-sync-commands/6136/10) ---
**Author:** ![peter](https://avatars.discourse-cdn.com/v4/letter/p/278dde/32.png) [@peter](https://hub.mender.io/u/peter)\ **Post date:** [October 20, 2023, 9:56am UTC](https://hub.mender.io/t/preauthorization-process-fail/6212/3 "2023-10-20T09:56:52Z")
> [@Piocky](#): > > `500 server error message:` hey. it maybe related, `500 server error message:` on auth is a very bad thing. I think there is an inconsistency in the deviceauth db. but I need to see all the logs I requested in the other thread (private). once we talcke that I will send the update here as well. pg