# Port-forward: FAILURE: the device is not connected

**URL:** https://hub.mender.io/t/port-forward-failure-the-device-is-not-connected/7197
**Category:** General Discussions
**Created:** [September 26, 2024, 9:51am UTC](https://hub.mender.io/t/port-forward-failure-the-device-is-not-connected/7197 "2024-09-26T09:51:39Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![grasshopper](https://avatars.discourse-cdn.com/v4/letter/g/f19dbf/32.png) [@grasshopper](https://hub.mender.io/u/grasshopper)
#### Post date: [September 26, 2024, 9:51am UTC](https://hub.mender.io/t/port-forward-failure-the-device-is-not-connected/7197/1 "2024-09-26T09:51:39Z")

</div>

I am running mender-client version 3.5.3 on a system with Ubuntu 22.04.5 LTS and hosted mender and the mender trial.  
The device is registered and accepted on the hosted server. Deployments work.  
I am following the docker-compose tutorial instructions. The deployment of the docker compose artifact file worked.  
I am trying to get the the port-forward to work. Login is successful.  
However, I get the following output.

```auto
mender-cli port-forward device_id 8080:8080                      
Using configuration file: /home/user/.mender-clirc
FAILURE: the device is not connected

```

How can I get the port-forward working? Is this a paid add on? As I said, I am using the trial.  
On this page, it is listed under open-source, so I am a bit confused:  
[https://mender.io/pricing/add-ons/troubleshoot](https://mender.io/pricing/add-ons/troubleshoot)

Thanks.