# No response from "Log in" button **URL:** \ **Category:** General Discussions\ **Created:** [November 20, 2020, 2:30pm UTC](https://hub.mender.io/t/no-response-from-log-in-button/2868 "2020-11-20T14:30:02Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![kdavidson](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/kdavidson/32/942_2.png) [@kdavidson](https://hub.mender.io/u/kdavidson)\ **Post date:** [November 20, 2020, 2:30pm UTC](https://hub.mender.io/t/no-response-from-log-in-button/2868/1 "2020-11-20T14:30:02Z")
I’m running the production Mender server on our own host. When I used the self-signed certs created during setup, I was able to log in with an unsecure connection. After I added my own certs, I’m able to get to the login screen with a secure connection. However, no matter what I enter for username and password, clicking on the Log In button does nothing. I can’t get past that screen. Any ideas? ---
**Author:** ![mzedel](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/mzedel/32/261_2.png) [@mzedel](https://hub.mender.io/u/mzedel)\ **Post date:** [November 20, 2020, 3:08pm UTC](https://hub.mender.io/t/no-response-from-log-in-button/2868/2 "2020-11-20T15:08:56Z")
Hi @kdavidson, thanks for using Mender! Ideally you should see an error message with the response you are getting, however since this apparently isn’t happening…: Can you open the browser devtools (usually right click on the site and `Inspect (Element)`) and check the console output + in the network tab of the devtools the login call could provide additional insights into what is happening. And for context: what version of Mender are you running? ---
**Author:** ![peter](https://avatars.discourse-cdn.com/v4/letter/p/278dde/32.png) [@peter](https://hub.mender.io/u/peter)\ **Post date:** [November 20, 2020, 3:10pm UTC](https://hub.mender.io/t/no-response-from-log-in-button/2868/3 "2020-11-20T15:10:23Z")
Hej @kdavidson thanks for using Mender! I would first try in the incognito window and reload without cache cmd/ctrl+r (depends on your browser a bit). then I would check the web console from the developer tools from your browser, please send console and network screenshots during login. best regards, peter ---
**Author:** ![kdavidson](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/kdavidson/32/942_2.png) [@kdavidson](https://hub.mender.io/u/kdavidson)\ **Post date:** [November 20, 2020, 3:20pm UTC](https://hub.mender.io/t/no-response-from-log-in-button/2868/4 "2020-11-20T15:20:26Z")
Incognito responded the same way. Here are the screen shots. ![Mender 2020-11-20 10-16-37](https://canada1.discourse-cdn.com/flex036/uploads/mender/original/1X/031a8495f71b73aee5be6e3d14ee01a3358aec5c.png) ![Mender 2020-11-20 10-17-04](https://canada1.discourse-cdn.com/flex036/uploads/mender/original/1X/d743943626af17c055d9bc5a2fcba8b0949285a2.png) ---
**Author:** ![kdavidson](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/kdavidson/32/942_2.png) [@kdavidson](https://hub.mender.io/u/kdavidson)\ **Post date:** [November 20, 2020, 3:20pm UTC](https://hub.mender.io/t/no-response-from-log-in-button/2868/5 "2020-11-20T15:20:49Z")
Oh, and I’m running Mender 2.5. ---
**Author:** ![peter](https://avatars.discourse-cdn.com/v4/letter/p/278dde/32.png) [@peter](https://hub.mender.io/u/peter)\ **Post date:** [November 20, 2020, 3:26pm UTC](https://hub.mender.io/t/no-response-from-log-in-button/2868/6 "2020-11-20T15:26:43Z")
I would like to see your ALLOWED\_HOSTS could you share that? you can `grep -rniH ALLOWED_HOSTS .` in the root production directory. peter ---
**Author:** ![kdavidson](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/kdavidson/32/942_2.png) [@kdavidson](https://hub.mender.io/u/kdavidson)\ **Post date:** [November 20, 2020, 3:40pm UTC](https://hub.mender.io/t/no-response-from-log-in-button/2868/7 "2020-11-20T15:40:56Z")
I’ve tried it with and without the port added. ./config/prod.yml:61: ALLOWED\_HOSTS: [mender.kcdavidson.com:443](http://mender.kcdavidson.com:443) ./config/prod.yml.template:61: ALLOWED\_HOSTS: my-gateway-dns-name ---
**Author:** ![peter](https://avatars.discourse-cdn.com/v4/letter/p/278dde/32.png) [@peter](https://hub.mender.io/u/peter)\ **Post date:** [November 20, 2020, 3:45pm UTC](https://hub.mender.io/t/no-response-from-log-in-button/2868/8 "2020-11-20T15:45:02Z")
ok, two more things: - do you have /etc/hosts entry for that host? - could you run: ```auto docker exec -it Mender-api-gateway-container-id-here /bin/bash -c set ``` peter ---
**Author:** ![kdavidson](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/kdavidson/32/942_2.png) [@kdavidson](https://hub.mender.io/u/kdavidson)\ **Post date:** [November 20, 2020, 3:56pm UTC](https://hub.mender.io/t/no-response-from-log-in-button/2868/9 "2020-11-20T15:56:12Z")
The hosts file contains: ``` 127.0.0.1 localhost 127.0.0.1 docker.mender.io 127.0.0.1 s3.docker.mender.io ``` That’s left over from running the demo. I hadn’t thought of that. As for the command: ``` ~/mender-server/production$ docker exec -it menderproduction_mender-api-gateway_1 /bin/bash -c set OCI runtime exec failed: exec failed: container_linux.go:349: starting container process caused "exec: \"/bin/bash\": stat /bin/bash: no such file or directory": unknown ``` ---
**Author:** ![peter](https://avatars.discourse-cdn.com/v4/letter/p/278dde/32.png) [@peter](https://hub.mender.io/u/peter)\ **Post date:** [November 20, 2020, 3:59pm UTC](https://hub.mender.io/t/no-response-from-log-in-button/2868/10 "2020-11-20T15:59:43Z")
sorry, correction: ```auto docker exec -it Mender-api-gateway-container-id-here /bin/sh -c set ``` and if that fails, please: ```auto docker exec -it Mender-api-gateway-container-id-here cat /proc/1/environ ``` if you can paste both, even better. peter ---
**Author:** ![kdavidson](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/kdavidson/32/942_2.png) [@kdavidson](https://hub.mender.io/u/kdavidson)\ **Post date:** [November 20, 2020, 4:03pm UTC](https://hub.mender.io/t/no-response-from-log-in-button/2868/11 "2020-11-20T16:03:00Z")
First one: > ALLOWED\_HOSTS=‘[mender.kcdavidson.com:443](http://mender.kcdavidson.com:443)’ > HOME=‘/root’ > HOSTNAME=‘127fa7ed7da6’ > IFS=’ > ’ > OPTIND=‘1’ > PATH=‘/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/local/openresty/luajit/bin:/usr/local/openresty/nginx/sbin:/usr/local/openresty/bin’ > PPID=‘0’ > PS1=‘\w $ ’ > PS2=’\> ’ > PS4=‘+ ’ > PWD=’/’ > SHLVL=‘1’ > TERM=‘xterm’ > failed to resize tty, using default size Second one: > -gateway\_1 cat /proc/1/environ > nresty -g daemon off;failed to resize tty, using default size ---
**Author:** ![peter](https://avatars.discourse-cdn.com/v4/letter/p/278dde/32.png) [@peter](https://hub.mender.io/u/peter)\ **Post date:** [November 20, 2020, 4:05pm UTC](https://hub.mender.io/t/no-response-from-log-in-button/2868/12 "2020-11-20T16:05:21Z")
ok thanks. can we drop the :443 and restart to rule out that? pg ---
**Author:** ![kdavidson](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/kdavidson/32/942_2.png) [@kdavidson](https://hub.mender.io/u/kdavidson)\ **Post date:** [November 20, 2020, 4:11pm UTC](https://hub.mender.io/t/no-response-from-log-in-button/2868/13 "2020-11-20T16:11:40Z")
I tried logging in using incognito after the change and there is no difference. > ALLOWED\_HOSTS=‘[mender.kcdavidson.com](http://mender.kcdavidson.com)’ > HOME=‘/root’ > HOSTNAME=‘f250c1852e0e’ > IFS=’ > ’ > OPTIND=‘1’ > PATH=‘/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/local/openresty/luajit/bin:/usr/local/openresty/nginx/sbin:/usr/local/openresty/bin’ > PPID=‘0’ > PS1=‘\w $ ’ > PS2=’\> ’ > PS4=‘+ ’ > PWD=’/’ > SHLVL=‘1’ > TERM=‘xterm’ ---
**Author:** ![peter](https://avatars.discourse-cdn.com/v4/letter/p/278dde/32.png) [@peter](https://hub.mender.io/u/peter)\ **Post date:** [November 20, 2020, 4:17pm UTC](https://hub.mender.io/t/no-response-from-log-in-button/2868/14 "2020-11-20T16:17:23Z")
ok the last idea I have is the common name in you certificate. could you change it to `mender.kcdavidson.com` ? peter ---
**Author:** ![kdavidson](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/kdavidson/32/942_2.png) [@kdavidson](https://hub.mender.io/u/kdavidson)\ **Post date:** [November 20, 2020, 4:55pm UTC](https://hub.mender.io/t/no-response-from-log-in-button/2868/15 "2020-11-20T16:55:26Z")
I screwed up the first set of certs, so it took a little while. I’ve updated the common name, connected using incognito mode, and still get no response to the button click. ---
**Author:** ![kdavidson](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/kdavidson/32/942_2.png) [@kdavidson](https://hub.mender.io/u/kdavidson)\ **Post date:** [November 20, 2020, 8:13pm UTC](https://hub.mender.io/t/no-response-from-log-in-button/2868/16 "2020-11-20T20:13:28Z")
I actually got it work once. I was messing with cert files under the covers and I suddenly got in. Now it doesn’t again (after rebooting). My cert and key files are different sizes than the Mender ones. Do you have information on what algorithm, size, and format are expected by Mender? ---
**Author:** ![peter](https://avatars.discourse-cdn.com/v4/letter/p/278dde/32.png) [@peter](https://hub.mender.io/u/peter)\ **Post date:** [November 20, 2020, 8:37pm UTC](https://hub.mender.io/t/no-response-from-log-in-button/2868/17 "2020-11-20T20:37:41Z")
ok, I am out of ideas. could you share the configuration yml files? peter ---
**Author:** ![peter](https://avatars.discourse-cdn.com/v4/letter/p/278dde/32.png) [@peter](https://hub.mender.io/u/peter)\ **Post date:** [November 20, 2020, 8:38pm UTC](https://hub.mender.io/t/no-response-from-log-in-button/2868/18 "2020-11-20T20:38:35Z")
I am sorry, I am a bit clueless, the key sizes should not matter, are they really exotic? peter ---
**Author:** ![kdavidson](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/kdavidson/32/942_2.png) [@kdavidson](https://hub.mender.io/u/kdavidson)\ **Post date:** [November 20, 2020, 10:01pm UTC](https://hub.mender.io/t/no-response-from-log-in-button/2868/19 "2020-11-20T22:01:56Z")
Well, here’s a good one. If I put the Mender-generated self-signed keys and certs in place and restart the server, Chrome won’t connect because of the self-signed nature. If I then replace all of the certs and keys with my LetsEncrypt ones in the background while the server is running, the login page works fine and I can get in. Ring any bells? Thank you, by the way, for the help. I’ve done my share of remote troubleshooting of problems that I’ve never seen, so I know how frustrating it can be. ---
**Author:** ![peter](https://avatars.discourse-cdn.com/v4/letter/p/278dde/32.png) [@peter](https://hub.mender.io/u/peter)\ **Post date:** [November 20, 2020, 10:10pm UTC](https://hub.mender.io/t/no-response-from-log-in-button/2868/20 "2020-11-20T22:10:13Z")
it is my pleasure btw, I was just wondering the same thing, how often I am on the other side of the “helpdesk” 🙂 could you share the exact machine (as in hardware, os, cpu, ram) this is running on and docker versions? peter [Next page](https://hub.mender.io/t/no-response-from-log-in-button/2868.md?page=2)