# New Device cannot authenticate

**URL:** <https://hub.mender.io/t/new-device-cannot-authenticate/3424>\
**Category:** General Discussions\
**Created:** [March 24, 2021, 7:38am UTC](https://hub.mender.io/t/new-device-cannot-authenticate/3424 "2021-03-24T07:38:49Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![KlausPopp](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/klauspopp/32/1065_2.png) [@KlausPopp](https://hub.mender.io/u/KlausPopp)\
**Post date:** [March 24, 2021, 7:38am UTC](https://hub.mender.io/t/new-device-cannot-authenticate/3424/1 "2021-03-24T07:38:49Z")

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Hi, I have attached a new device (using Yocto on a Toradex verdin-imx8mm), but it does not appear as a pending device in the UI. My device has mac address 00:14:2d:67:d2:39

Strange thing: When I query the devices via the API  
`curl -H "Authorization: Bearer $JWT" $MENDER_SERVER_URI/api/management/v2/devauth/devices | jq '.'`

I see that the device is in pending state:  
“id”: “5e77712f-4e90-447a-8559-40aeba7bb91c”,  
“identity\_data”: {  
“mac”: “00:14:2d:67:d2:39”  
},  
“status”: “pending”,  
“decommissioning”: false,  
“created\_ts”: “2021-03-23T13:26:59.553Z”,  
“updated\_ts”: “2021-03-23T13:26:59.576Z”,  
“auth\_sets”: [  
{  
“id”: “1b5dd541-2726-4a0a-bd40-5e7c1d3b8a3c”,  
“identity\_data”: {  
“mac”: “00:14:2d:67:d2:39”  
},  
“pubkey”: “-----BEGIN PUBLIC KEY-----\nMI…AAE=\n-----END PUBLIC KEY-----\n”,  
“ts”: “2021-03-23T13:26:59.562Z”,  
“status”: “pending”  
}  
]

Why is the device not shown in the UI? How can I accept this device?

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<div class="post-metadata">

**Author:** ![tranchitella](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/tranchitella/32/606_2.png) [@tranchitella](https://hub.mender.io/u/tranchitella)\
**Post date:** [March 24, 2021, 2:29pm UTC](https://hub.mender.io/t/new-device-cannot-authenticate/3424/2 "2021-03-24T14:29:51Z")

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Hello @KlausPopp, can you please provide us the name of the organization in Hosted Mender or the email address you used to sign up so we can look at the database?

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<div class="post-metadata">

**Author:** ![KlausPopp](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/klauspopp/32/1065_2.png) [@KlausPopp](https://hub.mender.io/u/KlausPopp)\
**Post date:** [March 24, 2021, 4:39pm UTC](https://hub.mender.io/t/new-device-cannot-authenticate/3424/3 "2021-03-24T16:39:28Z")

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Hi,

My organization Name is Ci4Rail

Be, Klaus

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<div class="post-metadata">

**Author:** ![tranchitella](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/tranchitella/32/606_2.png) [@tranchitella](https://hub.mender.io/u/tranchitella)\
**Post date:** [March 25, 2021, 9:59am UTC](https://hub.mender.io/t/new-device-cannot-authenticate/3424/4 "2021-03-25T09:59:24Z")

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@KlausPopp we refreshed the inventory of your tenant, as agreed.