# Mender upload fails for big artifacts **URL:** \ **Category:** General Discussions\ **Created:** [March 29, 2021, 2:40pm UTC](https://hub.mender.io/t/mender-upload-fails-for-big-artifacts/3438 "2021-03-29T14:40:41Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![alin.alexandru](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/alin.alexandru/32/967_2.png) [@alin.alexandru](https://hub.mender.io/u/alin.alexandru)\ **Post date:** [March 29, 2021, 2:40pm UTC](https://hub.mender.io/t/mender-upload-fails-for-big-artifacts/3438/1 "2021-03-29T14:40:41Z")
I was used to have to retry 3-4 times to upload a big artifact. But it seems that starting mid-end of March it’s almost impossible. ``` time mender-cli artifacts --server https://hosted.mender.io upload ~/build/mender-convert/deploy/1.5.0- CS-2-x86_64.mender Configuration file not found. Continuing. 4.03 GiB / 4.03 GiB [------------------------------------------------------------------------------------------------>] 100.00% 16.81 MiB p/sProcessing uploaded file. This may take around one minute. 4.03 GiB / 4.03 GiB [------------------------------------------------------------------------------------------------------>] 100.00% 0 B p/sFAILURE: POST /artifacts request failed: Post "https://hosted.mender.io/api/management/v1/deployments/artifacts": EOF real 14m7,417s user 0m4,667s sys 0m4,436s ``` Or this error ``` FAILURE: artifact upload failed with status 400, reason: {"error":"reading artifact error: Payload: can not install Payload: rootfs.img: AccessDenied: Request has expired\n\tstatus code: 403, request id: 55V7TDB2FGXT8PCS, host id: ZVZZKU2/5Z5429d1lXCSxz7wvzTxMS533qKP8+lIQgJYngvnDgTCSKh/UqXmSUFluEgBuBr/rTw=","request_id":"83253c02-fc1f-4b6d-be39-80fc2c5e973f"} ``` The artifact has 4.03GB using gzip compression. The rootfs has ~19GB size. Friday 26th of March I had to try 20+ times. Monday 29th of March more than 30 times. I am using mender-cli 1.6.0 and I was trying also from web interface. ---
**Author:** ![drewmoseley](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/drewmoseley/32/47_2.png) [@drewmoseley](https://hub.mender.io/u/drewmoseley)\ **Post date:** [March 29, 2021, 2:52pm UTC](https://hub.mender.io/t/mender-upload-fails-for-big-artifacts/3438/2 "2021-03-29T14:52:30Z")
@tranchitella can you help? ---
**Author:** ![asansano](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/asansano/32/1113_2.png) [@asansano](https://hub.mender.io/u/asansano)\ **Post date:** [March 29, 2021, 5:37pm UTC](https://hub.mender.io/t/mender-upload-fails-for-big-artifacts/3438/3 "2021-03-29T17:37:05Z")
and additional error code when upload over web `Artifact couldn't be uploaded. Request failed with status code 502` we managed it only once to upload so far since the change starting mid-end of march. ---
**Author:** ![drewmoseley](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/drewmoseley/32/47_2.png) [@drewmoseley](https://hub.mender.io/u/drewmoseley)\ **Post date:** [April 5, 2021, 10:26pm UTC](https://hub.mender.io/t/mender-upload-fails-for-big-artifacts/3438/4 "2021-04-05T22:26:41Z")
@peter @tranchitella can you help? ---
**Author:** ![peter](https://avatars.discourse-cdn.com/v4/letter/p/278dde/32.png) [@peter](https://hub.mender.io/u/peter)\ **Post date:** [April 6, 2021, 6:16am UTC](https://hub.mender.io/t/mender-upload-fails-for-big-artifacts/3438/5 "2021-04-06T06:16:43Z")
Hello @asansano thank you for trying Mender. when it succeeded how long did it take? was it also something like 14 minutes? in the mean time I am trying to replicate the problem. best regards, peter ---
**Author:** ![alin.alexandru](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/alin.alexandru/32/967_2.png) [@alin.alexandru](https://hub.mender.io/u/alin.alexandru)\ **Post date:** [April 6, 2021, 6:49am UTC](https://hub.mender.io/t/mender-upload-fails-for-big-artifacts/3438/6 "2021-04-06T06:49:52Z")
Hello @peter Lately I noticed that it works using the web interface. I had only one failure. I will try next days to use only the cli. What I noticed is that I upload the artifact in 3-4 minutes. Then I see the message “Processing uploaded file. This may take around one minute.” After that message, it seems that if it doesn’t finish in 10 minutes, it fails. My guess is that there is a 10 minutes timeout. ---
**Author:** ![asansano](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/asansano/32/1113_2.png) [@asansano](https://hub.mender.io/u/asansano)\ **Post date:** [April 6, 2021, 7:16am UTC](https://hub.mender.io/t/mender-upload-fails-for-big-artifacts/3438/7 "2021-04-06T07:16:24Z")
Hi @peter as @alin.alexandru said, I think we should focus on the CLI, as over web it works with 1-2 attempts. there might be some post processings breaking at a certain point over CLI. Again we needed as well some attempts over CLI in the past, but it went worse since last month. best regards, andreas ---
**Author:** ![peter](https://avatars.discourse-cdn.com/v4/letter/p/278dde/32.png) [@peter](https://hub.mender.io/u/peter)\ **Post date:** [April 6, 2021, 10:25am UTC](https://hub.mender.io/t/mender-upload-fails-for-big-artifacts/3438/8 "2021-04-06T10:25:40Z")
Hello @asansano @alin.alexandru thank you for the details. We were unable to replicate the issue, could you please share your artifact with me via [support@mender.io](mailto:support@mender.io) (I mean with some kind of download link)? best regards, peter ---
**Author:** ![alin.alexandru](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/alin.alexandru/32/967_2.png) [@alin.alexandru](https://hub.mender.io/u/alin.alexandru)\ **Post date:** [April 9, 2021, 3:25pm UTC](https://hub.mender.io/t/mender-upload-fails-for-big-artifacts/3438/9 "2021-04-09T15:25:04Z")
Hello, I will see if I can share the artifact. But I made 2 tests now. ``` time mender-cli artifacts --server https://hosted.mender.io upload ~/build/mender-convert/deploy/1.6.0-RC6-x86_64.mender Configuration file not found. Continuing. 3.61 GiB / 3.61 GiB [------------------------------------------------------------------------------------------------->] 99.95% 16.06 MiB p/sProcessing uploaded file. This may take around one minute. 3.61 GiB / 3.61 GiB [------------------------------------------------------------------------------------------------------>] 100.00% 0 B p/supload successful real 10m39,450s user 0m10,252s sys 0m11,893s ``` The one above worked ``` time mender-cli artifacts --server https://hosted.mender.io upload ~/build/mender-convert/deploy/1.6.0-RC5-x86_64.mender Configuration file not found. Continuing. 3.97 GiB / 3.97 GiB [------------------------------------------------------------------------------------------------->] 99.97% 16.53 MiB p/sProcessing uploaded file. This may take around one minute. 3.97 GiB / 3.97 GiB [------------------------------------------------------------------------------------------------------>] 100.00% 0 B p/sFAILURE: POST /artifacts request failed: Post "https://hosted.mender.io/api/management/v1/deployments/artifacts": EOF real 14m20,032s user 0m12,439s sys 0m13,774s ``` The second one failed. The differences are: - downgraded `MENDER_STORAGE_TOTAL_SIZE_MB` from 40000 to 20000 - Removed ~800MB data from golden image ---
**Author:** ![peter](https://avatars.discourse-cdn.com/v4/letter/p/278dde/32.png) [@peter](https://hub.mender.io/u/peter)\ **Post date:** [April 12, 2021, 11:03am UTC](https://hub.mender.io/t/mender-upload-fails-for-big-artifacts/3438/10 "2021-04-12T11:03:52Z")
thanks. can the times be related to the network bandwidth? I mean: when you tested with UI, did you use the same network link? does the upload via UI lasts always 14minutes as well? perhaps you could share how you created the artifact? peter ---
**Author:** ![alin.alexandru](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/alin.alexandru/32/967_2.png) [@alin.alexandru](https://hub.mender.io/u/alin.alexandru)\ **Post date:** [April 12, 2021, 11:40am UTC](https://hub.mender.io/t/mender-upload-fails-for-big-artifacts/3438/11 "2021-04-12T11:40:59Z")
I will check on next builds.