# Mender troubleshoot doesn't work anymore after upgrading from kirkstone to scarthgap

**URL:** <https://hub.mender.io/t/mender-troubleshoot-doesnt-work-anymore-after-upgrading-from-kirkstone-to-scarthgap/7780>\
**Category:** General Discussions\
**Created:** [May 15, 2025, 6:05am UTC](https://hub.mender.io/t/mender-troubleshoot-doesnt-work-anymore-after-upgrading-from-kirkstone-to-scarthgap/7780 "2025-05-15T06:05:56Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![StMartin81](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/stmartin81/32/1745_2.png) [@StMartin81](https://hub.mender.io/u/StMartin81)\
**Post date:** [May 15, 2025, 6:05am UTC](https://hub.mender.io/t/mender-troubleshoot-doesnt-work-anymore-after-upgrading-from-kirkstone-to-scarthgap/7780/1 "2025-05-15T06:05:56Z")

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We are using Mender on a Raspberry Pi CM4 device and after we have upgraded the release to scarthgap the troubleshoot isn’t working anymore. Has there something changed in the configuration to use the troubleshoot plugin?

This is our current configuration:

```auto
    MENDER_STORAGE_TOTAL_SIZE_MB = "8192"
    MENDER_BOOT_PART_SIZE_MB = "128"
    MENDER_DATA_PART_SIZE_MB = "2048"
    MENDER_ARTIFACT_NAME = "<artifact name>"
    MENDER_SERVER_URL = "https://eu.hosted.mender.io"
    MENDER_INVENTORY_POLL_INTERVAL_SECONDS = "28800"
    MENDER_RETRY_POLL_INTERVAL_SECONDS = "1800"
    MENDER_UPDATE_POLL_INTERVAL_SECONDS = "1800"
    INHERIT:append = " mender-full"
    MENDER_FEATURES_ENABLE:append = " mender-image-sd"
    MENDER_FEATURES_DISABLE:append = " mender-image-uefi mender-grub mender-growfs-data"
    MENDER_EFI_LOADER = ""
    KERNEL_DEVICETREE:append = " broadcom/bcm2711-rpi-cm4.dtb"
    MENDER_DTB_NAME_FORCE = "broadcom/bcm2711-rpi-cm4.dtb"
    RPI_USE_U_BOOT = "1"
    SDIMG_ROOTFS_TYPE = "ext4"
    MENDER_TENANT_TOKEN = "<tennent token>"
    PACKAGECONFIG:append:pn-mender-client = " modules"
    IMAGE_INSTALL:append = " mender-connect"

```

Git commit of the Mender repository we’re currently using: 0d393c2267a92091f975eb932338c07109f5f5fd

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<div class="post-metadata">

**Author:** ![TheYoctoJester](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/theyoctojester/32/1444_2.png) [@TheYoctoJester](https://hub.mender.io/u/TheYoctoJester)\
**Post date:** [May 22, 2025, 4:18pm UTC](https://hub.mender.io/t/mender-troubleshoot-doesnt-work-anymore-after-upgrading-from-kirkstone-to-scarthgap/7780/2 "2025-05-22T16:18:11Z")

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Hi @StMartin81,

I have just tried the Troubleshoot Add-On with `scarthgap` and didn’t run into any problems. What kind of “isn’t working” are you seeing? Does it install in the build, but not connecting? Can you maybe gather logs from `systemd`?

Greetz,  
Josef

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<div class="post-metadata">

**Author:** ![StMartin81](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/stmartin81/32/1745_2.png) [@StMartin81](https://hub.mender.io/u/StMartin81)\
**Post date:** [June 3, 2025, 1:29pm UTC](https://hub.mender.io/t/mender-troubleshoot-doesnt-work-anymore-after-upgrading-from-kirkstone-to-scarthgap/7780/3 "2025-06-03T13:29:08Z")

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I have accepted the device in Mender:

 ![grafik](https://canada1.discourse-cdn.com/flex036/uploads/mender/original/2X/b/ba1fe6db9969e62003e98d322b35efb8aa7a6db4.png)

But when I open the Troubleshooting tab I don’t see an option to log into the device:

 ![grafik](https://canada1.discourse-cdn.com/flex036/uploads/mender/original/2X/1/17a39e7800aed5d61d2fbdd2234b748700a7182c.png)

This is the ouput from journalctl when I grep for Mender output:

 ![grafik](https://canada1.discourse-cdn.com/flex036/uploads/mender/original/2X/9/9bd37e563aff56d47a8901fc46d90fe7165573dd.png)

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<div class="post-metadata">

**Author:** ![TheYoctoJester](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/theyoctojester/32/1444_2.png) [@TheYoctoJester](https://hub.mender.io/u/TheYoctoJester)\
**Post date:** [June 3, 2025, 6:25pm UTC](https://hub.mender.io/t/mender-troubleshoot-doesnt-work-anymore-after-upgrading-from-kirkstone-to-scarthgap/7780/4 "2025-06-03T18:25:14Z")

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hi @StMartin81,

Ah, now I get it. Can you make sure the `mender-connect` package is installed, and the corresponding systemd unit is enabled and running?

Greetz,  
Josef

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<div class="post-metadata">

**Author:** ![StMartin81](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/stmartin81/32/1745_2.png) [@StMartin81](https://hub.mender.io/u/StMartin81)\
**Post date:** [June 5, 2025, 8:26am UTC](https://hub.mender.io/t/mender-troubleshoot-doesnt-work-anymore-after-upgrading-from-kirkstone-to-scarthgap/7780/5 "2025-06-05T08:26:07Z")

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Thank you! I got it working. I had two problems:

- While I was debugging another problem I accidentally removed mender-connect from the image
- I had to update the path to bash: _MENDER\_CONNECT\_SHELL = “/usr/bin/bash”_ in _local.conf_