# Mender-connect terminal fails to connect

**URL:** <https://hub.mender.io/t/mender-connect-terminal-fails-to-connect/4046>\
**Category:** General Discussions\
**Tags:** mender-connect\
**Created:** [August 30, 2021, 2:53pm UTC](https://hub.mender.io/t/mender-connect-terminal-fails-to-connect/4046 "2021-08-30T14:53:15Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![elipsion](https://avatars.discourse-cdn.com/v4/letter/e/6a8cbe/32.png) [@elipsion](https://hub.mender.io/u/elipsion)\
**Post date:** [August 30, 2021, 2:53pm UTC](https://hub.mender.io/t/mender-connect-terminal-fails-to-connect/4046/1 "2021-08-30T14:53:15Z")

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Sessions fail to establish, without producing any logs on device. The only relevant output is the following from the `deviceconnect` service:

```auto
time="2021-08-30T14:36:08Z" level=info byteswritten=152 clientip=10.42.0.72 file=middleware_gin.go func=accesslog.Middleware.func1 line=131 method=GET path=/api/management/v1/deviceconnect/devices/f14ef979-a0f2-4ef5-8253-f6c98e5ff6ff qs= request_id=020670d3-5fa6-45db-8244-6bc696b79293 responsetime=429us status=200 ts="2021-08-30T14:36:08Z" type=HTTP/1.1 user_id=f661e2f8-9223-440a-b78d-b980a2ec4a54 useragent="Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/92.0.4515.159 Safari/537.36 Edg/92.0.902.84"
time="2021-08-30T14:36:09Z" level=error msg="websocket closed with error: failed to submit audit log: workflows: Context lacking tenant identity" file=management.go func=http.writerFinalizer line=326 request_id=2aa1685f-f03e-45e1-80c5-0ec5bcd9a000 user_id=f661e2f8-9223-440a-b78d-b980a2ec4a54
time="2021-08-30T14:36:09Z" level=warning msg="failed to free session: store: session not found" file=management.go func=http.ManagementController.Connect.func1 line=173 request_id=2aa1685f-f03e-45e1-80c5-0ec5bcd9a000 user_id=f661e2f8-9223-440a-b78d-b980a2ec4a54
time="2021-08-30T14:36:09Z" level=info byteswritten=0 clientip=10.42.0.72 file=middleware_gin.go func=accesslog.Middleware.func1 line=131 method=GET path=/api/management/v1/deviceconnect/devices/f14ef979-a0f2-4ef5-8253-f6c98e5ff6ff/connect qs= request_id=2aa1685f-f03e-45e1-80c5-0ec5bcd9a000 responsetime=44465us status=200 ts="2021-08-30T14:36:09Z" type=HTTP/1.1 user_id=f661e2f8-9223-440a-b78d-b980a2ec4a54 useragent="Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/92.0.4515.159 Safari/537.36 Edg/92.0.902.84"

```

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<div class="post-metadata">

**Author:** ![eystein](https://avatars.discourse-cdn.com/v4/letter/e/e5b9ba/32.png) [@eystein](https://hub.mender.io/u/eystein)\
**Post date:** [September 2, 2021, 6:12pm UTC](https://hub.mender.io/t/mender-connect-terminal-fails-to-connect/4046/2 "2021-09-02T18:12:07Z")

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How is your server hosted? Are you using hosted Mender or did you install it yourself?  
It may be a server mis-configuration so if you can share the edition and versions you are using (client and server), it may help.

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<div class="post-metadata">

**Author:** ![eystein](https://avatars.discourse-cdn.com/v4/letter/e/e5b9ba/32.png) [@eystein](https://hub.mender.io/u/eystein)\
**Post date:** [September 2, 2021, 6:16pm UTC](https://hub.mender.io/t/mender-connect-terminal-fails-to-connect/4046/3 "2021-09-02T18:16:22Z")

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Take a look here, it looks like the same issue: [Remote terminal failing on mender 3.0 server - #8 by tranchitella](https://hub.mender.io/t/remote-terminal-failing-on-mender-3-0-server/3969/8)