# Mender Authorize failed

**URL:** <https://hub.mender.io/t/mender-authorize-failed/7007>\
**Category:** General Discussions\
**Tags:** mender-client\
**Created:** [July 10, 2024, 3:07am UTC](https://hub.mender.io/t/mender-authorize-failed/7007 "2024-07-10T03:07:19Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Jonas](https://avatars.discourse-cdn.com/v4/letter/j/aeb1de/32.png) [@Jonas](https://hub.mender.io/u/Jonas)\
**Post date:** [July 10, 2024, 3:07am UTC](https://hub.mender.io/t/mender-authorize-failed/7007/1 "2024-07-10T03:07:19Z")

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The message pops up below.

mender[248]: time=“2024-07-10T10:44:24Z” level=info msg=“State transition: init [none] → init [none]”  
mender[248]: time=“2024-07-10T10:44:24Z” level=info msg=“State transition: init [none] → idle [Idle]”  
mender[248]: time=“2024-07-10T10:44:24Z” level=info msg=“State transition: idle [Idle] → authorize-wait [Idle]”  
mender[248]: time=“2024-07-10T10:44:24Z” level=info msg=“State transition: authorize-wait [Idle] → authorize [Sync]”  
mender[247]: time=“2024-06-27T12:50:05-04:00” level=error msg=“Authorize failed: transient error: authorization request failed: transient error: authorization request failed: failed to build authorization request: failed to obtain authorization message data: failed to obtain identity data: wait for helper failed: exit status 1”

Here is mender.conf  
{  
“ArtifactVerifyKey”: “/etc/mender/artifact-verify-key.pem”,  
“InventoryPollIntervalSeconds”: 28800,  
“RetryPollIntervalSeconds”: 300,  
“ServerURL”: “[https://docker.mender.io](https://docker.mender.io)”,  
“TenantToken”: “dummy”,  
“UpdatePollIntervalSeconds”: 1800  
}

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<div class="post-metadata">

**Author:** ![TheYoctoJester](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/theyoctojester/32/1444_2.png) [@TheYoctoJester](https://hub.mender.io/u/TheYoctoJester)\
**Post date:** [July 10, 2024, 7:41am UTC](https://hub.mender.io/t/mender-authorize-failed/7007/2 "2024-07-10T07:41:51Z")

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Hi @Jonas,

The error indicates that your custom script that you use as identity provider returns 1, and is therefore considered to be non functional. The identity is required for the authentication process, so the first step is to debug that and make sure it works as expected.

Greets,  
Josef