# Getting mender-monitor unauthorized URL error on /some/ devices but most work fine with Getting Started script

**URL:** <https://hub.mender.io/t/getting-mender-monitor-unauthorized-url-error-on-some-devices-but-most-work-fine-with-getting-started-script/6320>\
**Category:** General Discussions\
**Created:** [November 6, 2023, 10:36pm UTC](https://hub.mender.io/t/getting-mender-monitor-unauthorized-url-error-on-some-devices-but-most-work-fine-with-getting-started-script/6320 "2023-11-06T22:36:53Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![EnjoysMath](https://avatars.discourse-cdn.com/v4/letter/e/5f9b8f/32.png) [@EnjoysMath](https://hub.mender.io/u/EnjoysMath)\
**Post date:** [November 6, 2023, 10:36pm UTC](https://hub.mender.io/t/getting-mender-monitor-unauthorized-url-error-on-some-devices-but-most-work-fine-with-getting-started-script/6320/1 "2023-11-06T22:36:53Z")

</div>

> Installing mender-monitor (1.3.0)
> 
> curl: (22) The requested URL returned error: 401 Unauthorized
> 
> ERROR: Cannot get mender-monitor from [https://downloads.customer.mender.io/content/hosted/mender-monitor/debian/1.3.0/mender-monitor\_1.3.0-1+debian+bullseye\_all.deb](https://downloads.customer.mender.io/content/hosted/mender-monitor/debian/1.3.0/mender-monitor_1.3.0-1+debian+bullseye_all.deb)
> 
> e[?2004hpi@raspberrypi:~$
> 
> e[?2004l
> 
> e[?2004hpi@raspberrypi:~$ sudo mender setup
> 
> e[?2004l
> 
> e[31mERROe[0m[0000] Error loading configuration from file: /etc/mender/mender.conf (Error parsing mender configuration file: unexpected end of JSON input)
> 
> e[31mERROe[0m[0000] Error parsing mender configuration file: unexpected end of JSON input
> 
> e[?2004hpi@raspberrypi:~$

Told my colleague they should re-install RaspberryPi OS onto SD card. Hopefully that will fix it, but is there a quicker short-cut?

My colleague said perhaps it’s because we had these MAC addresses on a now cancelled Mender account, so they’re still associated with /it/ somehow, though I cannot login. I cancelled the account because I don’t need it personally - it was just a test account. Their account is the production one with all the devices.  
😲  
Thanks.