# Fresh installation of Mender Server 3.6.2 fails

**URL:** <https://hub.mender.io/t/fresh-installation-of-mender-server-3-6-2-fails/6238>\
**Category:** General Discussions\
**Tags:** new-install\
**Created:** [October 2, 2023, 6:08am UTC](https://hub.mender.io/t/fresh-installation-of-mender-server-3-6-2-fails/6238 "2023-10-02T06:08:54Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![PaterSantyago](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/patersantyago/32/2026_2.png) [@PaterSantyago](https://hub.mender.io/u/PaterSantyago)\
**Post date:** [October 2, 2023, 6:08am UTC](https://hub.mender.io/t/fresh-installation-of-mender-server-3-6-2-fails/6238/1 "2023-10-02T06:08:54Z")

</div>

I’m trying to perform a fresh installation (using Amazon EKS) of Mender 3.6.2 according to the documentation, however, installation fails:

```auto
client.go:486: [debug] Starting delete for "mender-redis" ServiceAccount
client.go:142: [debug] creating 1 resource(s)
client.go:486: [debug] Starting delete for "mender-redis-configuration" ConfigMap
client.go:142: [debug] creating 1 resource(s)
client.go:486: [debug] Starting delete for "mender-redis-headless" Service
client.go:142: [debug] creating 1 resource(s)
client.go:486: [debug] Starting delete for "mender-redis-health" ConfigMap
client.go:142: [debug] creating 1 resource(s)
client.go:486: [debug] Starting delete for "mender-redis-master" Service
client.go:142: [debug] creating 1 resource(s)
client.go:486: [debug] Starting delete for "mender-redis-master" StatefulSet
client.go:490: [debug] Ignoring delete failure for "mender-redis-master" apps/v1, Kind=StatefulSet: statefulsets.apps "mender-redis-master" not found
client.go:142: [debug] creating 1 resource(s)
client.go:486: [debug] Starting delete for "mender-redis-replicas" Service
client.go:142: [debug] creating 1 resource(s)
client.go:486: [debug] Starting delete for "mender-redis-replicas" StatefulSet
client.go:490: [debug] Ignoring delete failure for "mender-redis-replicas" apps/v1, Kind=StatefulSet: statefulsets.apps "mender-redis-replicas" not found
client.go:142: [debug] creating 1 resource(s)
client.go:486: [debug] Starting delete for "mender-redis-scripts" ConfigMap
client.go:142: [debug] creating 1 resource(s)
client.go:486: [debug] Starting delete for "mongodb-common-prerelease" Secret
client.go:142: [debug] creating 1 resource(s)
client.go:486: [debug] Starting delete for "mender-db-data-migration" Job
client.go:142: [debug] creating 1 resource(s)
client.go:712: [debug] Watching for changes to Job mender-db-data-migration with timeout of 5m0s
client.go:740: [debug] Add/Modify event for mender-db-data-migration: ADDED
client.go:779: [debug] mender-db-data-migration: Jobs active: 0, jobs failed: 0, jobs succeeded: 0
client.go:740: [debug] Add/Modify event for mender-db-data-migration: MODIFIED
client.go:779: [debug] mender-db-data-migration: Jobs active: 1, jobs failed: 0, jobs succeeded: 0
client.go:740: [debug] Add/Modify event for mender-db-data-migration: MODIFIED
client.go:779: [debug] mender-db-data-migration: Jobs active: 0, jobs failed: 0, jobs succeeded: 0
client.go:740: [debug] Add/Modify event for mender-db-data-migration: MODIFIED
client.go:779: [debug] mender-db-data-migration: Jobs active: 0, jobs failed: 1, jobs succeeded: 0
client.go:740: [debug] Add/Modify event for mender-db-data-migration: MODIFIED
client.go:779: [debug] mender-db-data-migration: Jobs active: 1, jobs failed: 1, jobs succeeded: 0
client.go:740: [debug] Add/Modify event for mender-db-data-migration: MODIFIED
client.go:779: [debug] mender-db-data-migration: Jobs active: 0, jobs failed: 1, jobs succeeded: 0
client.go:740: [debug] Add/Modify event for mender-db-data-migration: MODIFIED
client.go:779: [debug] mender-db-data-migration: Jobs active: 0, jobs failed: 2, jobs succeeded: 0
client.go:740: [debug] Add/Modify event for mender-db-data-migration: MODIFIED
client.go:779: [debug] mender-db-data-migration: Jobs active: 1, jobs failed: 2, jobs succeeded: 0
client.go:740: [debug] Add/Modify event for mender-db-data-migration: MODIFIED
client.go:779: [debug] mender-db-data-migration: Jobs active: 0, jobs failed: 2, jobs succeeded: 0
client.go:740: [debug] Add/Modify event for mender-db-data-migration: MODIFIED
client.go:779: [debug] mender-db-data-migration: Jobs active: 0, jobs failed: 3, jobs succeeded: 0
client.go:740: [debug] Add/Modify event for mender-db-data-migration: MODIFIED
client.go:779: [debug] mender-db-data-migration: Jobs active: 1, jobs failed: 3, jobs succeeded: 0
client.go:740: [debug] Add/Modify event for mender-db-data-migration: MODIFIED
client.go:779: [debug] mender-db-data-migration: Jobs active: 0, jobs failed: 3, jobs succeeded: 0
client.go:740: [debug] Add/Modify event for mender-db-data-migration: MODIFIED
client.go:779: [debug] mender-db-data-migration: Jobs active: 0, jobs failed: 4, jobs succeeded: 0
client.go:740: [debug] Add/Modify event for mender-db-data-migration: MODIFIED
client.go:779: [debug] mender-db-data-migration: Jobs active: 1, jobs failed: 4, jobs succeeded: 0
client.go:740: [debug] Add/Modify event for mender-db-data-migration: MODIFIED
client.go:779: [debug] mender-db-data-migration: Jobs active: 0, jobs failed: 4, jobs succeeded: 0
client.go:740: [debug] Add/Modify event for mender-db-data-migration: MODIFIED
client.go:779: [debug] mender-db-data-migration: Jobs active: 0, jobs failed: 5, jobs succeeded: 0
Error: INSTALLATION FAILED: failed pre-install: 1 error occurred:
	* timed out waiting for the condition

```

---

<div class="post-metadata">

**Author:** ![robgio](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/robgio/32/1760_2.png) [@robgio](https://hub.mender.io/u/robgio)\
**Post date:** [October 2, 2023, 8:53am UTC](https://hub.mender.io/t/fresh-installation-of-mender-server-3-6-2-fails/6238/2 "2023-10-02T08:53:41Z")

</div>

Hello @PaterSantyago ,  
it seems a issue with Mongo. Could you please share the migration logs and the values file that you used (without any secret in it)?

Thanks!

---

<div class="post-metadata">

**Author:** ![PaterSantyago](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/patersantyago/32/2026_2.png) [@PaterSantyago](https://hub.mender.io/u/PaterSantyago)\
**Post date:** [October 2, 2023, 9:06am UTC](https://hub.mender.io/t/fresh-installation-of-mender-server-3-6-2-fails/6238/3 "2023-10-02T09:06:17Z")

</div>

I’m using the following file:

```auto
global:
  enterprise: false
  image:
    tag: mender-3.6.2
  mongodb:
    URL: "mongodb+srv://<DB_USER>:<DB_PASSWORD>@<CLOUD_MONGO_HOST>/<DB_NAME>?retryWrites=true&w=majority"
  nats:
    URL: ""
  s3:
    AWS_URI: "<AWS_URI>"
    AWS_BUCKET: "<AWS_BUCKET>"
    AWS_ACCESS_KEY_ID: "<AWS_ACCESS_KEY_ID>"
    AWS_SECRET_ACCESS_KEY: "<AWS_SECRET_ACCESS_KEY>"
  url: "<URL>"

nats:
  enabled: true

api_gateway:
  env:
    SSL: false

device_auth:
  certs:
    key: |-
      -----BEGIN PRIVATE KEY-----
      -----END PRIVATE KEY-----

useradm:
  certs:
    key: |-
      -----BEGIN PRIVATE KEY-----
      -----END PRIVATE KEY-----

```

can you please advise, on how I can extract migration logs?

P.s. I checked MongoDB connectivity from the cluster using mongosh, there were no problems with data insertion/collection creation

---

<div class="post-metadata">

**Author:** ![robgio](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/robgio/32/1760_2.png) [@robgio](https://hub.mender.io/u/robgio)\
**Post date:** [October 2, 2023, 9:31am UTC](https://hub.mender.io/t/fresh-installation-of-mender-server-3-6-2-fails/6238/4 "2023-10-02T09:31:21Z")

</div>

With `kubectl describe <migration pod>` you can get the failing containers, then issue:

```auto
kubectl logs <migration pod> -c container_name

```

---

<div class="post-metadata">

**Author:** ![PaterSantyago](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/patersantyago/32/2026_2.png) [@PaterSantyago](https://hub.mender.io/u/PaterSantyago)\
**Post date:** [October 2, 2023, 9:37am UTC](https://hub.mender.io/t/fresh-installation-of-mender-server-3-6-2-fails/6238/5 "2023-10-02T09:37:39Z")

</div>

It seems that I found the issue: underlying EC2 machine was using Arm architecture instead of x86 ☹

```auto
exec /usr/bin/deployments: exec format error

```

---

<div class="post-metadata">

**Author:** ![robgio](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/robgio/32/1760_2.png) [@robgio](https://hub.mender.io/u/robgio)\
**Post date:** [October 2, 2023, 9:41am UTC](https://hub.mender.io/t/fresh-installation-of-mender-server-3-6-2-fails/6238/6 "2023-10-02T09:41:09Z")

</div>

Yes, Mender 3.6 only supports x86\_64 architecture.