# Error: user has too many open sessions

**URL:** <https://hub.mender.io/t/error-user-has-too-many-open-sessions/4900>\
**Category:** General Discussions\
**Created:** [April 25, 2022, 2:23pm UTC](https://hub.mender.io/t/error-user-has-too-many-open-sessions/4900 "2022-04-25T14:23:34Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Cein-Markey](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/cein-markey/32/1581_2.png) [@Cein-Markey](https://hub.mender.io/u/Cein-Markey)\
**Post date:** [April 25, 2022, 2:23pm UTC](https://hub.mender.io/t/error-user-has-too-many-open-sessions/4900/1 "2022-04-25T14:23:34Z")

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I’m on the free tier and I seem to get this every so often when I try to ssh into the device via the Mender GUI - and kicks me off. There are no active sessions on the device with the exception of the mender client. Will I face this issue on a paid tier and is there a way around this without having physical access to the device.

Thanks in advance,  
Cein

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**Author:** ![TheYoctoJester](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/theyoctojester/32/1444_2.png) [@TheYoctoJester](https://hub.mender.io/u/TheYoctoJester)\
**Post date:** [April 25, 2022, 2:26pm UTC](https://hub.mender.io/t/error-user-has-too-many-open-sessions/4900/2 "2022-04-25T14:26:53Z")

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Hi @Cein-Markey,

just to understand the question correctly. “by ssh into the device via the Mender GUI” you mean initiating a remote terminal session?

And which kind of device/software version is exhibiting this behaviour?

Greetz,  
Josef

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**Author:** ![Cein-Markey](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/cein-markey/32/1581_2.png) [@Cein-Markey](https://hub.mender.io/u/Cein-Markey)\
**Post date:** [April 25, 2022, 2:38pm UTC](https://hub.mender.io/t/error-user-has-too-many-open-sessions/4900/3 "2022-04-25T14:38:26Z")

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Hey @TheYoctoJester ,

That is correct, initiating a remote terminal session.

The device is a Jetson AGX105 with Ubuntu 18.04

Thanks,  
Cein

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**Author:** ![TheYoctoJester](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/theyoctojester/32/1444_2.png) [@TheYoctoJester](https://hub.mender.io/u/TheYoctoJester)\
**Post date:** [April 25, 2022, 3:39pm UTC](https://hub.mender.io/t/error-user-has-too-many-open-sessions/4900/4 "2022-04-25T15:39:03Z")

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Hi @Cein-Markey,

can you check if [this](https://docs.mender.io/add-ons/remote-terminal/troubleshoot#too-many-open-sessions) applies to you?

Greetz,  
Josef

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<div class="post-metadata">

**Author:** ![Cein-Markey](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/cein-markey/32/1581_2.png) [@Cein-Markey](https://hub.mender.io/u/Cein-Markey)\
**Post date:** [April 27, 2022, 8:16am UTC](https://hub.mender.io/t/error-user-has-too-many-open-sessions/4900/5 "2022-04-27T08:16:04Z")

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Hey @TheYoctoJester,

I’ve updated the `Sessions.MaxPerUser` temporarily and will monitor it over the coming days. Thanks for your help.

Thanks,  
Cein