# Error:There was a problem logging in. Please check your email and password. If you still have problems, contact an administrator…

**URL:** https://hub.mender.io/t/error-there-was-a-problem-logging-in-please-check-your-email-and-password-if-you-still-have-problems-contact-an-administrator/5954
**Category:** General Discussions
**Created:** [June 27, 2023, 1:57pm UTC](https://hub.mender.io/t/error-there-was-a-problem-logging-in-please-check-your-email-and-password-if-you-still-have-problems-contact-an-administrator/5954 "2023-06-27T13:57:06Z")
**Posts on this page:** 1
**Page:** 1

<div class="post-metadata">

### Author: ![seetharami](https://avatars.discourse-cdn.com/v4/letter/s/77aa72/32.png) [@seetharami](https://hub.mender.io/u/seetharami)
#### Post date: [June 27, 2023, 1:57pm UTC](https://hub.mender.io/t/error-there-was-a-problem-logging-in-please-check-your-email-and-password-if-you-still-have-problems-contact-an-administrator/5954/1 "2023-06-27T13:57:06Z")

</div>

Hi Hub members,

Greetings of the day…!!

The above error is comes up,  
when ever i try to login with user account, from a DNS ([https://my.domain.prd/ui/](https://my.domain.prd/ui/)).

 ![image](https://canada1.discourse-cdn.com/flex036/uploads/mender/original/2X/f/f397b58797696920829a0ff7731084c995b6f9af.png)

when i inspect at login button, i found the error as below,

 ![image](https://canada1.discourse-cdn.com/flex036/uploads/mender/original/2X/6/66431e739ad4d9c9abccd8be0e1ed26ee464dc51.png)

But, if i use from ip address ([https://xxx.xx.x.xx/ui/](https://xxx.xx.x.xx/ui/)), I can able to login successfully.

I followed the below document for initial seup,

[Installation with Docker Compose | Mender documentation](https://docs.mender.io/development/server-installation/installation-with-docker-compose)

The whole setup run on AWS, here DNS through AWS (load balancer).

Still need more information, please let me know.

Waiting for your response.