# Error after using mender-convert **URL:** \ **Category:** General Discussions\ **Created:** [November 3, 2020, 2:35am UTC](https://hub.mender.io/t/error-after-using-mender-convert/2768 "2020-11-03T02:35:35Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![terryk](https://avatars.discourse-cdn.com/v4/letter/t/b38774/32.png) [@terryk](https://hub.mender.io/u/terryk)\ **Post date:** [November 3, 2020, 2:35am UTC](https://hub.mender.io/t/error-after-using-mender-convert/2768/1 "2020-11-03T02:35:35Z")
Hi all, I got some problems while using mender-converd to convert my own image. I am using raspberry pi4 and my OS is raspbian. Here are some error logs: – Logs begin at Tue 2020-11-03 10:18:39 HKT, end at Tue 2020-11-03 10:19:03 HKT. – Nov 03 10:18:43 raspberrypi systemd[1]: Started Mender OTA update service. Nov 03 10:18:48 raspberrypi mender[443]: time=“2020-11-03T10:18:48+08:00” level=info msg=“Loaded configuration file: /var/lib/mender/mender.conf” Nov 03 10:18:48 raspberrypi mender[443]: time=“2020-11-03T10:18:48+08:00” level=info msg=“Loaded configuration file: /etc/mender/mender.conf” Nov 03 10:18:48 raspberrypi mender[443]: time=“2020-11-03T10:18:48+08:00” level=info msg=“Mender running on partition: /dev/mmcblk0p2” Nov 03 10:18:49 raspberrypi mender[443]: time=“2020-11-03T10:18:49+08:00” level=error msg="Failed to Load the Server certificate. Err SSL errors: " Nov 03 10:18:49 raspberrypi mender[443]: time=“2020-11-03T10:18:49+08:00” level=warning msg="Failed to load the server TLS certificate settings: SSL errors: " Nov 03 10:18:49 raspberrypi mender[443]: time=“2020-11-03T10:18:49+08:00” level=error msg="Failed to Load the Server certificate. Err SSL errors: " Nov 03 10:18:49 raspberrypi mender[443]: time=“2020-11-03T10:18:49+08:00” level=warning msg="Failed to load the server TLS certificate settings: SSL errors: " Nov 03 10:18:49 raspberrypi mender[443]: time=“2020-11-03T10:18:49+08:00” level=info msg=“State transition: init [none] -\> init [none]” Nov 03 10:18:49 raspberrypi mender[443]: time=“2020-11-03T10:18:49+08:00” level=info msg=“State transition: init [none] -\> idle [Idle]” Nov 03 10:18:49 raspberrypi mender[443]: time=“2020-11-03T10:18:49+08:00” level=info msg=“State transition: idle [Idle] -\> authorize-wait [Idle]” Nov 03 10:18:49 raspberrypi mender[443]: time=“2020-11-03T10:18:49+08:00” level=info msg=“State transition: authorize-wait [Idle] -\> authorize [Sync]” Nov 03 10:18:49 raspberrypi mender[443]: time=“2020-11-03T10:18:49+08:00” level=error msg="Failure occurred while executing authorization request: &url.Error{Op:“Post”, URL:"[https://hosted.mender.io](https://hosted.mender.io) Nov 03 10:18:49 raspberrypi mender[443]: time=“2020-11-03T10:18:49+08:00” level=error msg="Authorization request error: dial tcp: lookup [hosted.mender.io](http://hosted.mender.io) on 192.165.1.1:53: dial udp 192.165.1.1:53: con Nov 03 10:18:49 raspberrypi mender[443]: time=“2020-11-03T10:18:49+08:00” level=error msg="Failure occurred while executing authorization request: &url.Error{Op:“Post”, URL:"[https://hosted.mender.io](https://hosted.mender.io) Nov 03 10:18:49 raspberrypi mender[443]: time=“2020-11-03T10:18:49+08:00” level=error msg="Authorization request error: dial tcp: lookup [hosted.mender.io](http://hosted.mender.io) on 192.165.1.1:53: dial udp 192.165.1.1:53: con Nov 03 10:18:49 raspberrypi mender[443]: time=“2020-11-03T10:18:49+08:00” level=error msg="Authorize failed: transient error: authorization request failed: generic error occurred while executing author Nov 03 10:18:49 raspberrypi mender[443]: time=“2020-11-03T10:18:49+08:00” level=error msg="Authorize failed: transient error: authorization request failed: generic error occurred while executing author Nov 03 10:18:49 raspberrypi mender[443]: time=“2020-11-03T10:18:49+08:00” level=info msg=“State transition: authorize [Sync] -\> authorize-wait [Idle]” thanks for help ---
**Author:** ![terryk](https://avatars.discourse-cdn.com/v4/letter/t/b38774/32.png) [@terryk](https://hub.mender.io/u/terryk)\ **Post date:** [November 3, 2020, 3:23am UTC](https://hub.mender.io/t/error-after-using-mender-convert/2768/2 "2020-11-03T03:23:12Z")
Here is the other error log when enabled SSH and reboot – Logs begin at Thu 2019-02-14 18:11:59 HKT, end at Tue 2020-11-03 11:20:29 HKT. – Nov 03 11:20:03 raspberrypi systemd[1]: Started Mender OTA update service. Nov 03 11:20:08 raspberrypi mender[427]: time=“2020-11-03T11:20:08+08:00” level=info msg=“Loaded configuration file: /var/lib/mender/mender.conf” Nov 03 11:20:08 raspberrypi mender[427]: time=“2020-11-03T11:20:08+08:00” level=info msg=“Loaded configuration file: /etc/mender/mender.conf” Nov 03 11:20:08 raspberrypi mender[427]: time=“2020-11-03T11:20:08+08:00” level=info msg=“Mender running on partition: /dev/mmcblk0p2” Nov 03 11:20:08 raspberrypi mender[427]: time=“2020-11-03T11:20:08+08:00” level=error msg="Failed to Load the Server certificate. Err SSL errors: " Nov 03 11:20:08 raspberrypi mender[427]: time=“2020-11-03T11:20:08+08:00” level=warning msg="Failed to load the server TLS certificate settings: SSL errors: " Nov 03 11:20:08 raspberrypi mender[427]: time=“2020-11-03T11:20:08+08:00” level=error msg="Failed to Load the Server certificate. Err SSL errors: " Nov 03 11:20:08 raspberrypi mender[427]: time=“2020-11-03T11:20:08+08:00” level=warning msg="Failed to load the server TLS certificate settings: SSL errors: " Nov 03 11:20:08 raspberrypi mender[427]: time=“2020-11-03T11:20:08+08:00” level=info msg=“State transition: init [none] -\> init [none]” Nov 03 11:20:08 raspberrypi mender[427]: time=“2020-11-03T11:20:08+08:00” level=info msg=“State transition: init [none] -\> idle [Idle]” Nov 03 11:20:08 raspberrypi mender[427]: time=“2020-11-03T11:20:08+08:00” level=info msg=“authorization data present and valid” Nov 03 11:20:08 raspberrypi mender[427]: time=“2020-11-03T11:20:08+08:00” level=info msg=“State transition: idle [Idle] -\> check-wait [Idle]” Nov 03 11:20:08 raspberrypi mender[427]: time=“2020-11-03T11:20:08+08:00” level=info msg=“State transition: check-wait [Idle] -\> inventory-update [Sync]” Nov 03 11:20:09 raspberrypi mender[427]: time=“2020-11-03T11:20:09+08:00” level=warning msg=“Inventory tool /usr/share/mender/inventory/mender-inventory-geo wait failed: exit status 2” Nov 03 11:20:09 raspberrypi mender[427]: time=“2020-11-03T11:20:09+08:00” level=warning msg=“Inventory tool /usr/share/mender/inventory/mender-inventory-geo wait failed: exit status 2” Nov 03 11:20:09 raspberrypi mender[427]: time=“2020-11-03T11:20:09+08:00” level=error msg="Failed to submit inventory data: Patch [https://hosted.mender.io/api/devices/v1/inventory/device/attributes:](https://hosted.mender.io/api/devices/v1/inventory/device/attributes:) di Nov 03 11:20:09 raspberrypi mender[427]: time=“2020-11-03T11:20:09+08:00” level=warning msg="Failed to refresh inventory: failed to submit inventory data: inventory submit failed: Patch [https://hosted](https://hosted). Nov 03 11:20:09 raspberrypi mender[427]: time=“2020-11-03T11:20:09+08:00” level=error msg="Failed to submit inventory data: Patch [https://hosted.mender.io/api/devices/v1/inventory/device/attributes:](https://hosted.mender.io/api/devices/v1/inventory/device/attributes:) di Nov 03 11:20:09 raspberrypi mender[427]: time=“2020-11-03T11:20:09+08:00” level=warning msg="Failed to refresh inventory: failed to submit inventory data: inventory submit failed: Patch [https://hosted](https://hosted). Nov 03 11:20:09 raspberrypi mender[427]: time=“2020-11-03T11:20:09+08:00” level=info msg=“State transition: inventory-update [Sync] -\> check-wait [Idle]” Nov 03 11:20:09 raspberrypi mender[427]: time=“2020-11-03T11:20:09+08:00” level=info msg=“State transition: check-wait [Idle] -\> update-check [Sync]” Nov 03 11:20:09 raspberrypi mender[427]: time=“2020-11-03T11:20:09+08:00” level=error msg="Error receiving scheduled update data: POST update check request failed: Post [https://hosted.mender.io/api/dev](https://hosted.mender.io/api/dev) Nov 03 11:20:09 raspberrypi mender[427]: time=“2020-11-03T11:20:09+08:00” level=error msg="Error receiving scheduled update data: POST update check request failed: Post [https://hosted.mender.io/api/dev](https://hosted.mender.io/api/dev) Nov 03 11:20:09 raspberrypi mender[427]: time=“2020-11-03T11:20:09+08:00” level=error msg="Update check failed: transient error: POST update check request failed: Post [https://hosted.mender.io/api/devi](https://hosted.mender.io/api/devi) Nov 03 11:20:09 raspberrypi mender[427]: time=“2020-11-03T11:20:09+08:00” level=error msg="Update check failed: transient error: POST update check request failed: Post [https://hosted.mender.io/api/devi](https://hosted.mender.io/api/devi) Nov 03 11:20:09 raspberrypi mender[427]: time=“2020-11-03T11:20:09+08:00” level=info msg=“State transition: update-check [Sync] -\> error [Error]” Nov 03 11:20:09 raspberrypi mender[427]: time=“2020-11-03T11:20:09+08:00” level=info msg="Handling error state, current error: transient error: POST update check request failed: Post [https://hosted.men](https://hosted.men) Nov 03 11:20:09 raspberrypi mender[427]: time=“2020-11-03T11:20:09+08:00” level=info msg=“State transition: error [Error] -\> idle [Idle]” Nov 03 11:20:09 raspberrypi mender[427]: time=“2020-11-03T11:20:09+08:00” level=info msg=“authorization data present and valid” Nov 03 11:20:09 raspberrypi mender[427]: time=“2020-11-03T11:20:09+08:00” level=info msg=“State transition: idle [Idle] -\> check-wait [Idle]” Nov 03 11:20:13 raspberrypi mender[427]: time=“2020-11-03T11:20:13+08:00” level=info msg=“State transition: check-wait [Idle] -\> inventory-update [Sync]” Nov 03 11:20:14 raspberrypi mender[427]: time=“2020-11-03T11:20:14+08:00” level=warning msg=“Inventory tool /usr/share/mender/inventory/mender-inventory-geo wait failed: exit status 2” Nov 03 11:20:14 raspberrypi mender[427]: time=“2020-11-03T11:20:14+08:00” level=warning msg=“Inventory tool /usr/share/mender/inventory/mender-inventory-geo wait failed: exit status 2” Nov 03 11:20:14 raspberrypi mender[427]: time=“2020-11-03T11:20:14+08:00” level=error msg="Failed to submit inventory data: Patch [https://hosted.mender.io/api/devices/v1/inventory/device/attributes:](https://hosted.mender.io/api/devices/v1/inventory/device/attributes:) di Nov 03 11:20:14 raspberrypi mender[427]: time=“2020-11-03T11:20:14+08:00” level=error msg="Failed to submit inventory data: Patch [https://hosted.mender.io/api/devices/v1/inventory/device/attributes:](https://hosted.mender.io/api/devices/v1/inventory/device/attributes:) di Nov 03 11:20:14 raspberrypi mender[427]: time=“2020-11-03T11:20:14+08:00” level=warning msg="Failed to refresh inventory: failed to submit inventory data: inventory submit failed: Patch [https://hosted](https://hosted). Nov 03 11:20:14 raspberrypi mender[427]: time=“2020-11-03T11:20:14+08:00” level=warning msg="Failed to refresh inventory: failed to submit inventory data: inventory submit failed: Patch [https://hosted](https://hosted). Nov 03 11:20:14 raspberrypi mender[427]: time=“2020-11-03T11:20:14+08:00” level=info msg=“State transition: inventory-update [Sync] -\> check-wait [Idle]” Nov 03 11:20:14 raspberrypi mender[427]: time=“2020-11-03T11:20:14+08:00” level=info msg=“State transition: check-wait [Idle] -\> update-check [Sync]” Nov 03 11:20:14 raspberrypi mender[427]: time=“2020-11-03T11:20:14+08:00” level=error msg="Error receiving scheduled update data: POST update check request failed: Post [https://hosted.mender.io/api/dev](https://hosted.mender.io/api/dev) Nov 03 11:20:14 raspberrypi mender[427]: time=“2020-11-03T11:20:14+08:00” level=error msg="Update check failed: transient error: POST update check request failed: Post [https://hosted.mender.io/api/devi](https://hosted.mender.io/api/devi) Nov 03 11:20:14 raspberrypi mender[427]: time=“2020-11-03T11:20:14+08:00” level=error msg="Error receiving scheduled update data: POST update check request failed: Post [https://hosted.mender.io/api/dev](https://hosted.mender.io/api/dev) Nov 03 11:20:14 raspberrypi mender[427]: time=“2020-11-03T11:20:14+08:00” level=error msg="Update check failed: transient error: POST update check request failed: Post [https://hosted.mender.io/api/devi](https://hosted.mender.io/api/devi) Nov 03 11:20:14 raspberrypi mender[427]: time=“2020-11-03T11:20:14+08:00” level=info msg=“State transition: update-check [Sync] -\> error [Error]” Nov 03 11:20:14 raspberrypi mender[427]: time=“2020-11-03T11:20:14+08:00” level=info msg="Handling error state, current error: transient error: POST update check request failed: Post [https://hosted.men](https://hosted.men) Nov 03 11:20:14 raspberrypi mender[427]: time=“2020-11-03T11:20:14+08:00” level=info msg=“State transition: error [Error] -\> idle [Idle]” Nov 03 11:20:14 raspberrypi mender[427]: time=“2020-11-03T11:20:14+08:00” level=info msg=“authorization data present and valid” Nov 03 11:20:14 raspberrypi mender[427]: time=“2020-11-03T11:20:14+08:00” level=info msg=“State transition: idle [Idle] -\> check-wait [Idle]” Nov 03 11:20:18 raspberrypi mender[427]: time=“2020-11-03T11:20:18+08:00” level=info msg=“State transition: check-wait [Idle] -\> inventory-update [Sync]” Nov 03 11:20:20 raspberrypi mender[427]: time=“2020-11-03T11:20:20+08:00” level=warning msg=“Inventory tool /usr/share/mender/inventory/mender-inventory-geo wait failed: exit status 3” Nov 03 11:20:20 raspberrypi mender[427]: time=“2020-11-03T11:20:20+08:00” level=warning msg=“Inventory tool /usr/share/mender/inventory/mender-inventory-geo wait failed: exit status 3” Nov 03 11:20:21 raspberrypi mender[427]: time=“2020-11-03T11:20:21+08:00” level=info msg=“State transition: inventory-update [Sync] -\> check-wait [Idle]” Nov 03 11:20:21 raspberrypi mender[427]: time=“2020-11-03T11:20:21+08:00” level=info msg=“State transition: check-wait [Idle] -\> update-check [Sync]” Nov 03 11:20:22 raspberrypi mender[427]: time=“2020-11-03T11:20:22+08:00” level=info msg=“State transition: update-check [Sync] -\> check-wait [Idle]” Nov 03 11:20:23 raspberrypi mender[427]: time=“2020-11-03T11:20:23+08:00” level=info msg=“State transition: check-wait [Idle] -\> inventory-update [Sync]” Nov 03 11:20:25 raspberrypi mender[427]: time=“2020-11-03T11:20:25+08:00” level=warning msg=“Inventory tool /usr/share/mender/inventory/mender-inventory-geo wait failed: exit status 3” ---
**Author:** ![terryk](https://avatars.discourse-cdn.com/v4/letter/t/b38774/32.png) [@terryk](https://hub.mender.io/u/terryk)\ **Post date:** [November 3, 2020, 9:12am UTC](https://hub.mender.io/t/error-after-using-mender-convert/2768/3 "2020-11-03T09:12:10Z")
when I try to update through [hosted.mender.io](http://hosted.mender.io), here is another error log. 2020-11-03 08:33:30 +0000 UTC info: Running Mender client version: 2.4.0 2020-11-03 08:33:31 +0000 UTC info: State transition: update-fetch [Download\_Enter] -\> update-store [Download\_Enter] 2020-11-03 08:33:31 +0000 UTC info: No public key was provided for authenticating the artifact 2020-11-03 08:33:31 +0000 UTC info: Opening device “/dev/mmcblk0p3” for writing 2020-11-03 08:33:31 +0000 UTC info: Native sector size of block device /dev/mmcblk0p3 is 512 bytes. Mender will write in chunks of 1048576 bytes 2020-11-03 09:05:29 +0000 UTC info: All bytes were successfully written to the new partition 2020-11-03 09:05:29 +0000 UTC info: The optimized block-device writer wrote a total of 5265 frames, where 3519 frames did need to be rewritten (i.e., skipped) 2020-11-03 09:05:29 +0000 UTC info: Wrote 5520678912/5520678912 bytes to the inactive partition 2020-11-03 09:05:30 +0000 UTC info: State transition: update-store [Download\_Enter] -\> update-after-store [Download\_Leave] 2020-11-03 09:05:30 +0000 UTC info: State transition: update-after-store [Download\_Leave] -\> update-install [ArtifactInstall] 2020-11-03 09:05:30 +0000 UTC info: Enabling partition with new image installed to be a boot candidate: 3 2020-11-03 09:05:30 +0000 UTC info: State transition: update-install [ArtifactInstall] -\> reboot [ArtifactReboot\_Enter] 2020-11-03 09:05:31 +0000 UTC info: Rebooting device(s) 2020-11-03 09:05:31 +0000 UTC info: Mender rebooting from active partition: /dev/mmcblk0p2 2020-11-03 07:54:33 +0000 UTC info: Running Mender client version: 2.4.0 2020-11-03 07:54:33 +0000 UTC info: State transition: init [none] -\> after-reboot [ArtifactReboot\_Leave] 2020-11-03 07:54:33 +0000 UTC info: State transition: after-reboot [ArtifactReboot\_Leave] -\> after-reboot [ArtifactReboot\_Leave] 2020-11-03 07:54:33 +0000 UTC info: State transition: after-reboot [ArtifactReboot\_Leave] -\> update-commit [ArtifactCommit\_Enter] 2020-11-03 09:06:41 +0000 UTC error: Failed to report status: Put [https://docker.mender.io/api/devices/v1/deployments/device/deployments/aca4eac4-b6ff-4f24-8db3-5245f5206eb9/status:](https://docker.mender.io/api/devices/v1/deployments/device/deployments/aca4eac4-b6ff-4f24-8db3-5245f5206eb9/status:) dial tcp 192.168.1.1:443: connect: connection timed out 2020-11-03 09:06:41 +0000 UTC error: error reporting update status: reporting status failed: Put [https://docker.mender.io/api/devices/v1/deployments/device/deployments/aca4eac4-b6ff-4f24-8db3-5245f5206eb9/status:](https://docker.mender.io/api/devices/v1/deployments/device/deployments/aca4eac4-b6ff-4f24-8db3-5245f5206eb9/status:) dial tcp 192.168.1.1:443: connect: connection timed out 2020-11-03 09:06:41 +0000 UTC error: Failed to send status report to server: transient error: reporting status failed: Put [https://docker.mender.io/api/devices/v1/deployments/device/deployments/aca4eac4-b6ff-4f24-8db3-5245f5206eb9/status:](https://docker.mender.io/api/devices/v1/deployments/device/deployments/aca4eac4-b6ff-4f24-8db3-5245f5206eb9/status:) dial tcp 192.168.1.1:443: connect: connection timed out 2020-11-03 09:06:41 +0000 UTC info: State transition: update-commit [ArtifactCommit\_Enter] -\> update-pre-commit-status-report-retry [ArtifactCommit\_Enter] 2020-11-03 09:07:11 +0000 UTC info: State transition: update-pre-commit-status-report-retry [ArtifactCommit\_Enter] -\> update-commit [ArtifactCommit\_Enter] 2020-11-03 09:07:44 +0000 UTC error: Failed to report status: Put [https://docker.mender.io/api/devices/v1/deployments/device/deployments/aca4eac4-b6ff-4f24-8db3-5245f5206eb9/status:](https://docker.mender.io/api/devices/v1/deployments/device/deployments/aca4eac4-b6ff-4f24-8db3-5245f5206eb9/status:) dial tcp 192.168.1.1:443: connect: connection timed out 2020-11-03 09:07:44 +0000 UTC error: error reporting update status: reporting status failed: Put [https://docker.mender.io/api/devices/v1/deployments/device/deployments/aca4eac4-b6ff-4f24-8db3-5245f5206eb9/status:](https://docker.mender.io/api/devices/v1/deployments/device/deployments/aca4eac4-b6ff-4f24-8db3-5245f5206eb9/status:) dial tcp 192.168.1.1:443: connect: connection timed out 2020-11-03 09:07:44 +0000 UTC error: Failed to send status report to server: transient error: reporting status failed: Put [https://docker.mender.io/api/devices/v1/deployments/device/deployments/aca4eac4-b6ff-4f24-8db3-5245f5206eb9/status:](https://docker.mender.io/api/devices/v1/deployments/device/deployments/aca4eac4-b6ff-4f24-8db3-5245f5206eb9/status:) dial tcp 192.168.1.1:443: connect: connection timed out 2020-11-03 09:07:44 +0000 UTC info: State transition: update-commit [ArtifactCommit\_Enter] -\> update-pre-commit-status-report-retry [ArtifactCommit\_Enter] 2020-11-03 09:08:14 +0000 UTC info: State transition: update-pre-commit-status-report-retry [ArtifactCommit\_Enter] -\> update-commit [ArtifactCommit\_Enter] 2020-11-03 09:08:46 +0000 UTC error: Failed to report status: Put [https://docker.mender.io/api/devices/v1/deployments/device/deployments/aca4eac4-b6ff-4f24-8db3-5245f5206eb9/status:](https://docker.mender.io/api/devices/v1/deployments/device/deployments/aca4eac4-b6ff-4f24-8db3-5245f5206eb9/status:) dial tcp 192.168.1.1:443: connect: connection timed out 2020-11-03 09:08:46 +0000 UTC error: error reporting update status: reporting status failed: Put [https://docker.mender.io/api/devices/v1/deployments/device/deployments/aca4eac4-b6ff-4f24-8db3-5245f5206eb9/status:](https://docker.mender.io/api/devices/v1/deployments/device/deployments/aca4eac4-b6ff-4f24-8db3-5245f5206eb9/status:) dial tcp 192.168.1.1:443: connect: connection timed out 2020-11-03 09:08:46 +0000 UTC error: Failed to send status report to server: transient error: reporting status failed: Put [https://docker.mender.io/api/devices/v1/deployments/device/deployments/aca4eac4-b6ff-4f24-8db3-5245f5206eb9/status:](https://docker.mender.io/api/devices/v1/deployments/device/deployments/aca4eac4-b6ff-4f24-8db3-5245f5206eb9/status:) dial tcp 192.168.1.1:443: connect: connection timed out 2020-11-03 09:08:46 +0000 UTC info: State transition: update-commit [ArtifactCommit\_Enter] -\> update-pre-commit-status-report-retry [ArtifactCommit\_Enter] 2020-11-03 09:09:16 +0000 UTC info: State transition: update-pre-commit-status-report-retry [ArtifactCommit\_Enter] -\> update-commit [ArtifactCommit\_Enter] 2020-11-03 09:09:48 +0000 UTC error: Failed to report status: Put [https://docker.mender.io/api/devices/v1/deployments/device/deployments/aca4eac4-b6ff-4f24-8db3-5245f5206eb9/status:](https://docker.mender.io/api/devices/v1/deployments/device/deployments/aca4eac4-b6ff-4f24-8db3-5245f5206eb9/status:) dial tcp 192.168.1.1:443: connect: connection timed out 2020-11-03 09:09:48 +0000 UTC error: error reporting update status: reporting status failed: Put [https://docker.mender.io/api/devices/v1/deployments/device/deployments/aca4eac4-b6ff-4f24-8db3-5245f5206eb9/status:](https://docker.mender.io/api/devices/v1/deployments/device/deployments/aca4eac4-b6ff-4f24-8db3-5245f5206eb9/status:) dial tcp 192.168.1.1:443: connect: connection timed out 2020-11-03 09:09:48 +0000 UTC error: Failed to send status report to server: transient error: reporting status failed: Put [https://docker.mender.io/api/devices/v1/deployments/device/deployments/aca4eac4-b6ff-4f24-8db3-5245f5206eb9/status:](https://docker.mender.io/api/devices/v1/deployments/device/deployments/aca4eac4-b6ff-4f24-8db3-5245f5206eb9/status:) dial tcp 192.168.1.1:443: connect: connection timed out 2020-11-03 09:09:48 +0000 UTC info: State transition: update-commit [ArtifactCommit\_Enter] -\> update-pre-commit-status-report-retry [ArtifactCommit\_Enter] 2020-11-03 09:09:48 +0000 UTC error: transient error: Tried sending status report maximum number of times. 2020-11-03 09:09:48 +0000 UTC info: State transition: update-pre-commit-status-report-retry [ArtifactCommit\_Enter] -\> rollback [ArtifactRollback] 2020-11-03 09:09:48 +0000 UTC info: Performing rollback 2020-11-03 09:09:48 +0000 UTC info: Setting partition for rollback: 2 2020-11-03 09:09:48 +0000 UTC info: State transition: rollback [ArtifactRollback] -\> rollback-reboot [ArtifactRollbackReboot\_Enter] 2020-11-03 09:09:48 +0000 UTC info: Rebooting device(s) after rollback 2020-11-03 09:09:48 +0000 UTC info: Mender rebooting from inactive partition: /dev/mmcblk0p3 2020-11-03 09:05:50 +0000 UTC info: Running Mender client version: 2.4.0 2020-11-03 09:05:50 +0000 UTC info: Mender shut down in state: rollback-reboot 2020-11-03 09:05:50 +0000 UTC info: State transition: init [none] -\> verify-rollback-reboot [ArtifactRollbackReboot\_Leave] 2020-11-03 09:05:50 +0000 UTC info: State transition: verify-rollback-reboot [ArtifactRollbackReboot\_Leave] -\> after-rollback-reboot [ArtifactRollbackReboot\_Leave] 2020-11-03 09:05:50 +0000 UTC info: State transition: after-rollback-reboot [ArtifactRollbackReboot\_Leave] -\> update-error [ArtifactFailure] 2020-11-03 09:05:50 +0000 UTC info: State transition: update-error [ArtifactFailure] -\> cleanup [Error] 2020-11-03 09:05:50 +0000 UTC info: State transition: cleanup [Error] -\> update-status-report [none] ---
**Author:** ![drewmoseley](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/drewmoseley/32/47_2.png) [@drewmoseley](https://hub.mender.io/u/drewmoseley)\ **Post date:** [November 3, 2020, 3:01pm UTC](https://hub.mender.io/t/error-after-using-mender-convert/2768/4 "2020-11-03T15:01:48Z")
These all appear to be network connectivity issues. If you are connecting your device using Wifi you will need to arrange for the credentials to be stored in /data so that they are not overwritten when you install a new image. I think just moving `/etc/NetworkManager/system-connections/` to somewhere in `/data/` and then replacing it with a symlink should work. Drew ---
**Author:** ![terryk](https://avatars.discourse-cdn.com/v4/letter/t/b38774/32.png) [@terryk](https://hub.mender.io/u/terryk)\ **Post date:** [November 4, 2020, 7:42am UTC](https://hub.mender.io/t/error-after-using-mender-convert/2768/6 "2020-11-04T07:42:22Z")
The error still exist after I make a symlink 2020-11-04 02:44:50 +0000 UTC info: Running Mender client version: 2.4.0 2020-11-04 02:44:51 +0000 UTC info: State transition: update-fetch [Download\_Enter] -\> update-store [Download\_Enter] 2020-11-04 02:44:51 +0000 UTC info: No public key was provided for authenticating the artifact 2020-11-04 02:44:51 +0000 UTC info: Opening device “/dev/mmcblk0p3” for writing 2020-11-04 02:44:51 +0000 UTC info: Native sector size of block device /dev/mmcblk0p3 is 512 bytes. Mender will write in chunks of 1048576 bytes 2020-11-04 03:12:07 +0000 UTC info: All bytes were successfully written to the new partition 2020-11-04 03:12:07 +0000 UTC info: The optimized block-device writer wrote a total of 5345 frames, where 3703 frames did need to be rewritten (i.e., skipped) 2020-11-04 03:12:07 +0000 UTC info: Wrote 5604231168/5604231168 bytes to the inactive partition 2020-11-04 03:12:08 +0000 UTC info: State transition: update-store [Download\_Enter] -\> update-after-store [Download\_Leave] 2020-11-04 03:12:08 +0000 UTC info: State transition: update-after-store [Download\_Leave] -\> update-install [ArtifactInstall] 2020-11-04 03:12:08 +0000 UTC info: Enabling partition with new image installed to be a boot candidate: 3 2020-11-04 03:12:08 +0000 UTC info: State transition: update-install [ArtifactInstall] -\> reboot [ArtifactReboot\_Enter] 2020-11-04 03:12:09 +0000 UTC info: Rebooting device(s) 2020-11-04 03:12:09 +0000 UTC info: Mender rebooting from active partition: /dev/mmcblk0p2 2020-11-04 02:13:44 +0000 UTC info: Running Mender client version: 2.4.0 2020-11-04 02:13:44 +0000 UTC info: State transition: init [none] -\> after-reboot [ArtifactReboot\_Leave] 2020-11-04 02:13:44 +0000 UTC info: State transition: after-reboot [ArtifactReboot\_Leave] -\> after-reboot [ArtifactReboot\_Leave] 2020-11-04 02:13:44 +0000 UTC info: State transition: after-reboot [ArtifactReboot\_Leave] -\> update-commit [ArtifactCommit\_Enter] 2020-11-04 03:13:37 +0000 UTC error: Failed to report status: Put [https://docker.mender.io/api/devices/v1/deployments/device/deployments/d23e9284-6eae-4877-836a-370a5574c350/status:](https://docker.mender.io/api/devices/v1/deployments/device/deployments/d23e9284-6eae-4877-836a-370a5574c350/status:) dial tcp 192.168.1.1:443: connect: connection timed out 2020-11-04 03:13:37 +0000 UTC error: error reporting update status: reporting status failed: Put [https://docker.mender.io/api/devices/v1/deployments/device/deployments/d23e9284-6eae-4877-836a-370a5574c350/status:](https://docker.mender.io/api/devices/v1/deployments/device/deployments/d23e9284-6eae-4877-836a-370a5574c350/status:) dial tcp 192.168.1.1:443: connect: connection timed out 2020-11-04 03:13:37 +0000 UTC error: Failed to send status report to server: transient error: reporting status failed: Put [https://docker.mender.io/api/devices/v1/deployments/device/deployments/d23e9284-6eae-4877-836a-370a5574c350/status:](https://docker.mender.io/api/devices/v1/deployments/device/deployments/d23e9284-6eae-4877-836a-370a5574c350/status:) dial tcp 192.168.1.1:443: connect: connection timed out 2020-11-04 03:13:37 +0000 UTC info: State transition: update-commit [ArtifactCommit\_Enter] -\> update-pre-commit-status-report-retry [ArtifactCommit\_Enter] 2020-11-04 03:14:07 +0000 UTC info: State transition: update-pre-commit-status-report-retry [ArtifactCommit\_Enter] -\> update-commit [ArtifactCommit\_Enter] 2020-11-04 03:14:39 +0000 UTC error: Failed to report status: Put [https://docker.mender.io/api/devices/v1/deployments/device/deployments/d23e9284-6eae-4877-836a-370a5574c350/status:](https://docker.mender.io/api/devices/v1/deployments/device/deployments/d23e9284-6eae-4877-836a-370a5574c350/status:) dial tcp 192.168.1.1:443: connect: connection timed out 2020-11-04 03:14:39 +0000 UTC error: error reporting update status: reporting status failed: Put [https://docker.mender.io/api/devices/v1/deployments/device/deployments/d23e9284-6eae-4877-836a-370a5574c350/status:](https://docker.mender.io/api/devices/v1/deployments/device/deployments/d23e9284-6eae-4877-836a-370a5574c350/status:) dial tcp 192.168.1.1:443: connect: connection timed out 2020-11-04 03:14:39 +0000 UTC error: Failed to send status report to server: transient error: reporting status failed: Put [https://docker.mender.io/api/devices/v1/deployments/device/deployments/d23e9284-6eae-4877-836a-370a5574c350/status:](https://docker.mender.io/api/devices/v1/deployments/device/deployments/d23e9284-6eae-4877-836a-370a5574c350/status:) dial tcp 192.168.1.1:443: connect: connection timed out 2020-11-04 03:14:39 +0000 UTC info: State transition: update-commit [ArtifactCommit\_Enter] -\> update-pre-commit-status-report-retry [ArtifactCommit\_Enter] 2020-11-04 03:15:09 +0000 UTC info: State transition: update-pre-commit-status-report-retry [ArtifactCommit\_Enter] -\> update-commit [ArtifactCommit\_Enter] 2020-11-04 03:15:41 +0000 UTC error: Failed to report status: Put [https://docker.mender.io/api/devices/v1/deployments/device/deployments/d23e9284-6eae-4877-836a-370a5574c350/status:](https://docker.mender.io/api/devices/v1/deployments/device/deployments/d23e9284-6eae-4877-836a-370a5574c350/status:) dial tcp 192.168.1.1:443: connect: connection timed out 2020-11-04 03:15:41 +0000 UTC error: error reporting update status: reporting status failed: Put [https://docker.mender.io/api/devices/v1/deployments/device/deployments/d23e9284-6eae-4877-836a-370a5574c350/status:](https://docker.mender.io/api/devices/v1/deployments/device/deployments/d23e9284-6eae-4877-836a-370a5574c350/status:) dial tcp 192.168.1.1:443: connect: connection timed out 2020-11-04 03:15:41 +0000 UTC error: Failed to send status report to server: transient error: reporting status failed: Put [https://docker.mender.io/api/devices/v1/deployments/device/deployments/d23e9284-6eae-4877-836a-370a5574c350/status:](https://docker.mender.io/api/devices/v1/deployments/device/deployments/d23e9284-6eae-4877-836a-370a5574c350/status:) dial tcp 192.168.1.1:443: connect: connection timed out 2020-11-04 03:15:41 +0000 UTC info: State transition: update-commit [ArtifactCommit\_Enter] -\> update-pre-commit-status-report-retry [ArtifactCommit\_Enter] 2020-11-04 03:16:11 +0000 UTC info: State transition: update-pre-commit-status-report-retry [ArtifactCommit\_Enter] -\> update-commit [ArtifactCommit\_Enter] 2020-11-04 03:16:43 +0000 UTC error: Failed to report status: Put [https://docker.mender.io/api/devices/v1/deployments/device/deployments/d23e9284-6eae-4877-836a-370a5574c350/status:](https://docker.mender.io/api/devices/v1/deployments/device/deployments/d23e9284-6eae-4877-836a-370a5574c350/status:) dial tcp 192.168.1.1:443: connect: connection timed out 2020-11-04 03:16:43 +0000 UTC error: error reporting update status: reporting status failed: Put [https://docker.mender.io/api/devices/v1/deployments/device/deployments/d23e9284-6eae-4877-836a-370a5574c350/status:](https://docker.mender.io/api/devices/v1/deployments/device/deployments/d23e9284-6eae-4877-836a-370a5574c350/status:) dial tcp 192.168.1.1:443: connect: connection timed out 2020-11-04 03:16:43 +0000 UTC error: Failed to send status report to server: transient error: reporting status failed: Put [https://docker.mender.io/api/devices/v1/deployments/device/deployments/d23e9284-6eae-4877-836a-370a5574c350/status:](https://docker.mender.io/api/devices/v1/deployments/device/deployments/d23e9284-6eae-4877-836a-370a5574c350/status:) dial tcp 192.168.1.1:443: connect: connection timed out 2020-11-04 03:16:43 +0000 UTC info: State transition: update-commit [ArtifactCommit\_Enter] -\> update-pre-commit-status-report-retry [ArtifactCommit\_Enter] 2020-11-04 03:16:43 +0000 UTC error: transient error: Tried sending status report maximum number of times. 2020-11-04 03:16:43 +0000 UTC info: State transition: update-pre-commit-status-report-retry [ArtifactCommit\_Enter] -\> rollback [ArtifactRollback] 2020-11-04 03:16:43 +0000 UTC info: Performing rollback 2020-11-04 03:16:43 +0000 UTC info: Setting partition for rollback: 2 2020-11-04 03:16:43 +0000 UTC info: State transition: rollback [ArtifactRollback] -\> rollback-reboot [ArtifactRollbackReboot\_Enter] 2020-11-04 03:16:43 +0000 UTC info: Rebooting device(s) after rollback 2020-11-04 03:16:43 +0000 UTC info: Mender rebooting from inactive partition: /dev/mmcblk0p3 2020-11-04 03:17:40 +0000 UTC info: Running Mender client version: 2.4.0 2020-11-04 03:17:40 +0000 UTC info: Mender shut down in state: rollback-reboot 2020-11-04 03:17:40 +0000 UTC info: State transition: init [none] -\> verify-rollback-reboot [ArtifactRollbackReboot\_Leave] 2020-11-04 03:17:40 +0000 UTC info: State transition: verify-rollback-reboot [ArtifactRollbackReboot\_Leave] -\> after-rollback-reboot [ArtifactRollbackReboot\_Leave] 2020-11-04 03:17:40 +0000 UTC info: State transition: after-rollback-reboot [ArtifactRollbackReboot\_Leave] -\> update-error [ArtifactFailure] 2020-11-04 03:17:40 +0000 UTC info: State transition: update-error [ArtifactFailure] -\> cleanup [Error] 2020-11-04 03:17:40 +0000 UTC info: State transition: cleanup [Error] -\> update-status-report [none] ~~However~~ , ~~I~~~~ notice ~~~~that~~~~ the ~~~~time~~~~ change ~~~~after~~~~ update ~~~~the~~~~ system ~~~~.~~ ~~Will~~~~ it ~~be~~ the ~~~~reason~~~~ that ~~~~I~~~~ failed ~~~~my~~~~ update ~~~~?~~ ---
**Author:** ![drewmoseley](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/drewmoseley/32/47_2.png) [@drewmoseley](https://hub.mender.io/u/drewmoseley)\ **Post date:** [November 4, 2020, 2:30pm UTC](https://hub.mender.io/t/error-after-using-mender-convert/2768/7 "2020-11-04T14:30:29Z")
Time synchronization can be an issue but that would leave a [different set of log messages.](https://docs.mender.io/troubleshoot/mender-client#certificate-expired-or-not-yet-valid) All I can tell from this log message is that your client cannot connect to your server: `https://docker.mender.io/api/devices/v1/deployments/device/deployments/d23e9284-6eae-4877-836a-370a5574c350/status: dial tcp 192.168.1.1:443: connect: connection timed out` Are you certain that 192.168.1.1 is the right IP address and that the server is actively listening on port 443 there? ---
**Author:** ![terryk](https://avatars.discourse-cdn.com/v4/letter/t/b38774/32.png) [@terryk](https://hub.mender.io/u/terryk)\ **Post date:** [November 5, 2020, 1:28am UTC](https://hub.mender.io/t/error-after-using-mender-convert/2768/8 "2020-11-05T01:28:54Z")
I am going to use hosted mender server and I am just change the server certificate to /etc/mender/server.crt. Do I need to change other things? At this this I don’t want to set up a server by myself, I want to use the default hosted mender server. ---
**Author:** ![drewmoseley](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/drewmoseley/32/47_2.png) [@drewmoseley](https://hub.mender.io/u/drewmoseley)\ **Post date:** [November 9, 2020, 6:20pm UTC](https://hub.mender.io/t/error-after-using-mender-convert/2768/9 "2020-11-09T18:20:42Z")
You don’t need server.crt if you are using one of our hosted plans as we use a CA-signed certificate. To switch from the demo server to hosted, you need to change the [server URL](https://docs.mender.io/client-installation/configuration-file/configuration-options#serverurl) and add the [tenant token](https://docs.mender.io/client-installation/configuration-file/configuration-options#tenanttoken) into your mender.conf file. Drew ---
**Author:** ![terryk](https://avatars.discourse-cdn.com/v4/letter/t/b38774/32.png) [@terryk](https://hub.mender.io/u/terryk)\ **Post date:** [November 10, 2020, 1:39am UTC](https://hub.mender.io/t/error-after-using-mender-convert/2768/10 "2020-11-10T01:39:11Z")
what do I need to change on the server URL in order to use the hosted server ---
**Author:** ![terryk](https://avatars.discourse-cdn.com/v4/letter/t/b38774/32.png) [@terryk](https://hub.mender.io/u/terryk)\ **Post date:** [November 10, 2020, 1:59am UTC](https://hub.mender.io/t/error-after-using-mender-convert/2768/11 "2020-11-10T01:59:53Z")
Here is an other problem, when I update my raspbian. The image cannot boot anymore. ---
**Author:** ![terryk](https://avatars.discourse-cdn.com/v4/letter/t/b38774/32.png) [@terryk](https://hub.mender.io/u/terryk)\ **Post date:** [November 10, 2020, 2:00am UTC](https://hub.mender.io/t/error-after-using-mender-convert/2768/12 "2020-11-10T02:00:31Z")
I type sudo apt-get update and sudo apt-get upgrade ---
**Author:** ![drewmoseley](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/drewmoseley/32/47_2.png) [@drewmoseley](https://hub.mender.io/u/drewmoseley)\ **Post date:** [November 10, 2020, 4:34pm UTC](https://hub.mender.io/t/error-after-using-mender-convert/2768/13 "2020-11-10T16:34:53Z")
To use hosted Mender, set the serverURL to [https://hosted.mender.io](https://hosted.mender.io). Using apt on a Mender-enabled system can mess up things depending on how it handles kernels, dtbs, and the like. Our recommended workflow is that you do those steps on your golden master image, that does not have Mender integrated, and then reinvoke mender-convert to make sure that the partitions, bootloader variables and the like are set to the values needed for Mender. Drew ---
**Author:** ![terryk](https://avatars.discourse-cdn.com/v4/letter/t/b38774/32.png) [@terryk](https://hub.mender.io/u/terryk)\ **Post date:** [November 18, 2020, 9:20am UTC](https://hub.mender.io/t/error-after-using-mender-convert/2768/14 "2020-11-18T09:20:22Z")
I tried update and upgrade on the golden image before I convert the image. The problem still exist. When boot the image, it enter the black screen and stuck. I am using the latest release raspbian ---
**Author:** ![terryk](https://avatars.discourse-cdn.com/v4/letter/t/b38774/32.png) [@terryk](https://hub.mender.io/u/terryk)\ **Post date:** [November 18, 2020, 9:24am UTC](https://hub.mender.io/t/error-after-using-mender-convert/2768/15 "2020-11-18T09:24:49Z")
When I used previous version of raspbian, it can create a bootable image. After I sudo apt-get update and sudo apt-get upgrade. It shows error meesage : cannot load the kernel. ---
**Author:** ![drewmoseley](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/drewmoseley/32/47_2.png) [@drewmoseley](https://hub.mender.io/u/drewmoseley)\ **Post date:** [November 18, 2020, 5:28pm UTC](https://hub.mender.io/t/error-after-using-mender-convert/2768/16 "2020-11-18T17:28:46Z")
Right. The apt upgrade is likely installing a newer kernel and the way Raspbian installs it won’t work for Mender. You need to run the upgrade on a fresh image that has not already been run through mender-convert first. Then use mender-convert to get the kernel moved to where it is needed for Mender. ---
**Author:** ![terryk](https://avatars.discourse-cdn.com/v4/letter/t/b38774/32.png) [@terryk](https://hub.mender.io/u/terryk)\ **Post date:** [November 19, 2020, 10:04am UTC](https://hub.mender.io/t/error-after-using-mender-convert/2768/17 "2020-11-19T10:04:31Z")
I tried to update the golden image before I run through mender-convert, the problem still exists. ---
**Author:** ![drewmoseley](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/drewmoseley/32/47_2.png) [@drewmoseley](https://hub.mender.io/u/drewmoseley)\ **Post date:** [November 19, 2020, 3:33pm UTC](https://hub.mender.io/t/error-after-using-mender-convert/2768/18 "2020-11-19T15:33:57Z")
I just tried to replicate this behavior but it worked ok for me. My process was as follows: From my desktop: ``` sudo dd if=input/2020-05-27-raspios-buster-lite-armhf.zip of=/dev/sda` ``` Move SDCard into RpI and boot. Login and run: ``` sudo apt update sudo apt dist-upgrade sudo apt autoremove sudo reboot ``` Wait for the reboot, login and run ``` sudo shutdown -h now ``` Move SDCard back to PS and run: ``` sudo dd if=/dev/sda of=input/2020-05-27-raspios-buster-lite-armhf-updated.img bs=8M status=progress conv=fdatasync MENDER_ARTIFACT_NAME=release-1 ./docker-mender-convert --disk-image input/2020-05-27-raspios-buster-lite-armhf-updated.img --config configs/raspberrypi3_config --overlay rootfs_overlay_demo/ dd if=deploy/2020-05-27-raspios-buster-lite-armhf-updated-raspberrypi3-mender.img of=/dev/sda ``` If you can provide more specifics about the exact set of steps you followed, versions of components, etc, hopefully we can spot something. Drew ---
**Author:** ![terryk](https://avatars.discourse-cdn.com/v4/letter/t/b38774/32.png) [@terryk](https://hub.mender.io/u/terryk)\ **Post date:** [November 23, 2020, 1:27am UTC](https://hub.mender.io/t/error-after-using-mender-convert/2768/19 "2020-11-23T01:27:03Z")
The problem still exist, here is my process. From my desktop: I download the latest rasbian image from website and store it into sd card Move sd card into rpi and boot. login and run sudo apt-get update sudo apt-get upgrade sudo reboot then back to desktop and use the sd card to create a image. and run sudo MENDER\_ARTIFACT\_NAME=update ./docker-mender-convert --disk-image input/update.img --config configs/raspberrypi4\_config --overlay rootfs\_overlay\_demo/ ---
**Author:** ![drewmoseley](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/drewmoseley/32/47_2.png) [@drewmoseley](https://hub.mender.io/u/drewmoseley)\ **Post date:** [November 23, 2020, 7:49pm UTC](https://hub.mender.io/t/error-after-using-mender-convert/2768/20 "2020-11-23T19:49:54Z")
What do you do after running mender-convert? ---
**Author:** ![terryk](https://avatars.discourse-cdn.com/v4/letter/t/b38774/32.png) [@terryk](https://hub.mender.io/u/terryk)\ **Post date:** [November 24, 2020, 2:05am UTC](https://hub.mender.io/t/error-after-using-mender-convert/2768/21 "2020-11-24T02:05:17Z")
Then I found the .img file that create by mender convert in the deploy file and store into sd card.Then try to boot the raspberry pi 4 with that sd card. [Next page](https://hub.mender.io/t/error-after-using-mender-convert/2768.md?page=2)