# Device is not recognized by the demo server **URL:** \ **Category:** Mender\ **Tags:** mender-client, demo-server\ **Created:** [March 18, 2024, 11:47pm UTC](https://hub.mender.io/t/device-is-not-recognized-by-the-demo-server/6639 "2024-03-18T23:47:22Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![jni](https://avatars.discourse-cdn.com/v4/letter/j/ecd19e/32.png) [@jni](https://hub.mender.io/u/jni)\ **Post date:** [March 18, 2024, 11:47pm UTC](https://hub.mender.io/t/device-is-not-recognized-by-the-demo-server/6639/1 "2024-03-18T23:47:22Z")
Hi, I am running a demo server but my device is not recognized by the server. Please help. mender client version, /usr/bin/mender -version 2.1.2-dirty mender server version, mendersoftware/deviceauth:mender-3.7.2 mendersoftware/deployments:mender-3.7.2 I am running mender using docker compose file from integration-3.7.2. Thank you ---
**Author:** ![TheYoctoJester](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/theyoctojester/32/1444_2.png) [@TheYoctoJester](https://hub.mender.io/u/TheYoctoJester)\ **Post date:** [March 19, 2024, 11:04am UTC](https://hub.mender.io/t/device-is-not-recognized-by-the-demo-server/6639/2 "2024-03-19T11:04:19Z")
Hi @jni, The version sounds a bit strange: 2.1.2 is very outdated by now. So the first thing to do would be moving to a currently supported release. Beyond that: - if using Yocto, have you added the `meta-mender/meta-mender-demo` layer for the demo server certificate? - how have you set the client up? Did you use the `mender setup` command, or the token? - what is in the client log? Greets, Josef ---
**Author:** ![jni](https://avatars.discourse-cdn.com/v4/letter/j/ecd19e/32.png) [@jni](https://hub.mender.io/u/jni)\ **Post date:** [March 19, 2024, 2:24pm UTC](https://hub.mender.io/t/device-is-not-recognized-by-the-demo-server/6639/3 "2024-03-19T14:24:14Z")
Hi Josef, Thanks for your reply. the devices are released and cannot be upgraded immediately. so, i have a constraint to work with this client version. 1. yes, its a yocto image. i did not change the device image. but i have updated the mender server config and the cert directly on the device. 2. i modified the server ip to local address here, /etc/mender/mender.conf and copied my local server certificate here, /etc/mender/server.crt. 3. – Logs begin at Wed 2024-03-13 17:25:15 UTC, end at Tue 2024-03-19 14:21:02 UTC. – Mar 19 14:08:16 flo-6c302a277cc3 mender[19669]: time=“2024-03-19T14:08:16Z” level=debug msg=“handle check wait state” module=state Mar 19 14:08:16 flo-6c302a277cc3 mender[19669]: time=“2024-03-19T14:08:16Z” level=debug msg=“check wait state; next checks: (update: 2024-03-19 14:11:02.4712 26193 +0000 UTC m=+32236.875749275) (inventory: 2024-03-19 14:08:47.157590593 +0000 UTC m=+32101.562053840)” module=state Mar 19 14:08:16 flo-6c302a277cc3 mender[19669]: time=“2024-03-19T14:08:16Z” level=debug msg=“next check: 2024-03-19 14:08:47.157590593 +0000 UTC m=+32101.562 053840:inventory-update, (2024-03-19 14:08:16.95306424 +0000 UTC m=+32071.357527863)” module=state Mar 19 14:08:16 flo-6c302a277cc3 mender[19669]: time=“2024-03-19T14:08:16Z” level=debug msg=“waiting 30.204525977s for the next state” module=state Mar 19 14:08:47 flo-6c302a277cc3 mender[19669]: time=“2024-03-19T14:08:47Z” level=debug msg=“wait complete” module=state Mar 19 14:08:47 flo-6c302a277cc3 mender[19669]: time=“2024-03-19T14:08:47Z” level=info msg=“State transition: check-wait [Idle] → inventory-update [Sync]” m odule=mender Mar 19 14:08:47 flo-6c302a277cc3 mender[19669]: time=“2024-03-19T14:08:47Z” level=debug msg=“statescript: timeout for executing scripts is not defined; using default of 1h0m0s seconds” module=executor Mar 19 14:08:47 flo-6c302a277cc3 mender[19669]: time=“2024-03-19T14:08:47Z” level=debug msg=“Returning artifact name 7.1.0a from database.” module=device Mar 19 14:08:47 flo-6c302a277cc3 mender[19669]: time=“2024-03-19T14:08:47Z” level=debug msg=“Read data from device manifest file: device\_type=unicorn” module =device Mar 19 14:08:47 flo-6c302a277cc3 mender[19669]: time=“2024-03-19T14:08:47Z” level=debug msg=“Current manifest data: unicorn” module=device Mar 19 14:11:00 flo-6c302a277cc3 mender[19669]: time=“2024-03-19T14:11:00Z” level=error msg=“failed to submit inventory data: Patch [https://100.76.41.75/api/](https://100.76.41.75/api/) devices/v1/inventory/device/attributes: dial tcp 100.76.41.75:443: getsockopt: connection timed out” module=client\_inventory Mar 19 14:11:00 flo-6c302a277cc3 mender[19669]: time=“2024-03-19T14:11:00Z” level=warning msg=“failed to refresh inventory: failed to submit inventory data: inventory submit failed: Patch [https://100.76.41.75/api/devices/v1/inventory/device/attributes:](https://100.76.41.75/api/devices/v1/inventory/device/attributes:) dial tcp 100.76.41.75:443: getsockopt: connection timed out” module=state Mar 19 14:11:00 flo-6c302a277cc3 mender[19669]: time=“2024-03-19T14:11:00Z” level=info msg=“State transition: inventory-update [Sync] → check-wait [Idle]” m odule=mender Mar 19 14:11:00 flo-6c302a277cc3 mender[19669]: time=“2024-03-19T14:11:00Z” level=debug msg=“statescript: timeout for executing scripts is not defined; using default of 1h0m0s seconds” module=executor Mar 19 14:11:00 flo-6c302a277cc3 mender[19669]: time=“2024-03-19T14:11:00Z” level=debug msg=“statescript: timeout for executing scripts is not defined; using default of 1h0m0s seconds” module=executor Mar 19 14:11:00 flo-6c302a277cc3 mender[19669]: time=“2024-03-19T14:11:00Z” level=debug msg=“handle check wait state” module=state Mar 19 14:11:00 flo-6c302a277cc3 mender[19669]: time=“2024-03-19T14:11:00Z” level=debug msg=“check wait state; next checks: (update: 2024-03-19 14:11:02.4712 26193 +0000 UTC m=+32236.875749275) (inventory: 2024-03-19 14:13:47.157590593 +0000 UTC m=+32401.562053840)” module=state Mar 19 14:11:00 flo-6c302a277cc3 mender[19669]: time=“2024-03-19T14:11:00Z” level=debug msg=“next check: 2024-03-19 14:11:02.471226193 +0000 UTC m=+32236.875 749275:update-check, (2024-03-19 14:11:00.713004662 +0000 UTC m=+32235.117473159)” module=state Mar 19 14:11:00 flo-6c302a277cc3 mender[19669]: time=“2024-03-19T14:11:00Z” level=debug msg=“waiting 1.758276116s for the next state” module=state Mar 19 14:11:02 flo-6c302a277cc3 mender[19669]: time=“2024-03-19T14:11:02Z” level=debug msg=“wait complete” module=state Mar 19 14:11:02 flo-6c302a277cc3 mender[19669]: time=“2024-03-19T14:11:02Z” level=info msg=“State transition: check-wait [Idle] → update-check [Sync]” modul e=mender Mar 19 14:11:02 flo-6c302a277cc3 mender[19669]: time=“2024-03-19T14:11:02Z” level=debug msg=“statescript: timeout for executing scripts is not defined; using default of 1h0m0s seconds” module=executor Thank you very much ---
**Author:** ![TheYoctoJester](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/theyoctojester/32/1444_2.png) [@TheYoctoJester](https://hub.mender.io/u/TheYoctoJester)\ **Post date:** [March 19, 2024, 3:01pm UTC](https://hub.mender.io/t/device-is-not-recognized-by-the-demo-server/6639/4 "2024-03-19T15:01:55Z")
Hi @jni, This log suggests that the server at IP 100.76.41.75 is not reachable from the device. Have you checked the connectivity, like pinging it? Greetz, Josef ---
**Author:** ![jni](https://avatars.discourse-cdn.com/v4/letter/j/ecd19e/32.png) [@jni](https://hub.mender.io/u/jni)\ **Post date:** [March 22, 2024, 2:37am UTC](https://hub.mender.io/t/device-is-not-recognized-by-the-demo-server/6639/5 "2024-03-22T02:37:19Z")
Hi @TheYoctoJester , Thanks for your reply. the connection issue did fix my problem. Thank you