# Deployment fails because of 500 Internal Server Error from hosted.mender.io **URL:** \ **Category:** General Discussions\ **Created:** [November 19, 2022, 12:32pm UTC](https://hub.mender.io/t/deployment-fails-because-of-500-internal-server-error-from-hosted-mender-io/5431 "2022-11-19T12:32:55Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![pamolloy](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/pamolloy/32/1789_2.png) [@pamolloy](https://hub.mender.io/u/pamolloy)\ **Post date:** [November 19, 2022, 12:32pm UTC](https://hub.mender.io/t/deployment-fails-because-of-500-internal-server-error-from-hosted-mender-io/5431/1 "2022-11-19T12:32:55Z")
After starting a deployment based on an artifact generated by [hosted.mender.io](http://hosted.mender.io), the client on the target repeatedly logs the following: ```auto Nov 19 12:29:40 buildroot mender[6756]: time="2022-11-19T12:29:40Z" level=error msg="Error receiving scheduled update data: failed to check update info on the server. Response: &{500 Internal Server Error 500 HTTP/1.1 1 1 map[Connection:[keep-alive] Content-Length:[66] Content-Type:[application/json] Date:[Sat, 19 Nov 2022 12:29:37 GMT] Referrer-Policy:[no-referrer] Server:[nginx] Strict-Transport-Security:[max-age=31536000; includeSubDomains; preload] X-Content-Type-Options:[nosniff] X-Xss-Protection:[1; mode=block]] 0x80f0d0 66 [] false false map[] 0xbf6000 }" Nov 19 12:29:40 buildroot mender[6756]: time="2022-11-19T12:29:40Z" level=error msg="Update check failed: transient error: failed to check update info on the server. Response: &{500 Internal Server Error 500 HTTP/1.1 1 1 map[Connection:[keep-alive] Content-Length:[66] Content-Type:[application/json] Date:[Sat, 19 Nov 2022 12:29:37 GMT] Referrer-Policy:[no-referrer] Server:[nginx] Strict-Transport-Security:[max-age=31536000; includeSubDomains; preload] X-Content-Type-Options:[nosniff] X-Xss-Protection:[1; mode=block]] 0x80f0d0 66 [] false false map[] 0xbf6000 }" Nov 19 12:29:40 buildroot mender[6756]: time="2022-11-19T12:29:40Z" level=error msg="Error receiving scheduled update data: failed to check update info on the server. Response: &{500 Internal Server Error 500 HTTP/1.1 1 1 map[Connection:[keep-alive] Content-Length:[66] Content-Type:[application/json] Date:[Sat, 19 Nov 2022 12:29:37 GMT] Referrer-Policy:[no-referrer] Server:[nginx] Strict-Transport-Security:[max-age=31536000; includeSubDomains; preload] X-Content-Type-Options:[nosniff] X-Xss-Protection:[1; mode=block]] 0x80f0d0 66 [] false false map[] 0xbf6000 }" Nov 19 12:29:40 buildroot mender[6756]: time="2022-11-19T12:29:40Z" level=error msg="Update check failed: transient error: failed to check update info on the server. Response: &{500 Internal Server Error 500 HTTP/1.1 1 1 map[Connection:[keep-alive] Content-Length:[66] Content-Type:[application/json] Date:[Sat, 19 Nov 2022 12:29:37 GMT] Referrer-Policy:[no-referrer] Server:[nginx] Strict-Transport-Security:[max-age=31536000; includeSubDomains; preload] X-Content-Type-Options:[nosniff] X-Xss-Protection:[1; mode=block]] 0x80f0d0 66 [] false false map[] 0xbf6000 }" Nov 19 12:29:40 buildroot mender[6756]: time="2022-11-19T12:29:40Z" level=info msg="State transition: update-check [Sync] -> error [Error]" Nov 19 12:29:40 buildroot mender[6756]: time="2022-11-19T12:29:40Z" level=info msg="State transition: update-check [Sync] -> error [Error]" Nov 19 12:29:40 buildroot mender[6756]: time="2022-11-19T12:29:40Z" level=info msg="Handling error state, current error: transient error: failed to check update info on the server. Response: &{500 Internal Server Error 500 HTTP/1.1 1 1 map[Connection:[keep-alive] Content-Length:[66] Content-Type:[application/json] Date:[Sat, 19 Nov 2022 12:29:37 GMT] Referrer-Policy:[no-referrer] Server:[nginx] Strict-Transport-Security:[max-age=31536000; includeSubDomains; preload] X-Content-Type-Options:[nosniff] X-Xss-Protection:[1; mode=block]] 0x80f0d0 66 [] false false map[] 0xbf6000 }" Nov 19 12:29:40 buildroot mender[6756]: time="2022-11-19T12:29:40Z" level=info msg="State transition: error [Error] -> idle [Idle]" Nov 19 12:29:40 buildroot mender[6756]: time="2022-11-19T12:29:40Z" level=info msg="State transition: idle [Idle] -> check-wait [Idle]" Nov 19 12:29:40 buildroot mender[6756]: time="2022-11-19T12:29:40Z" level=info msg="Handling error state, current error: transient error: failed to check update info on the server. Response: &{500 Internal Server Error 500 HTTP/1.1 1 1 map[Connection:[keep-alive] Content-Length:[66] Content-Type:[application/json] Date:[Sat, 19 Nov 2022 12:29:37 GMT] Referrer-Policy:[no-referrer] Server:[nginx] Strict-Transport-Security:[max-age=31536000; includeSubDomains; preload] X-Content-Type-Options:[nosniff] X-Xss-Protection:[1; mode=block]] 0x80f0d0 66 [] false false map[] 0xbf6000 }" Nov 19 12:29:40 buildroot mender[6756]: time="2022-11-19T12:29:40Z" level=info msg="State transition: error [Error] -> idle [Idle]" Nov 19 12:29:40 buildroot mender[6756]: time="2022-11-19T12:29:40Z" level=info msg="State transition: idle [Idle] -> check-wait [Idle]" ``` ---
**Author:** ![TheYoctoJester](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/theyoctojester/32/1444_2.png) [@TheYoctoJester](https://hub.mender.io/u/TheYoctoJester)\ **Post date:** [November 21, 2022, 11:27am UTC](https://hub.mender.io/t/deployment-fails-because-of-500-internal-server-error-from-hosted-mender-io/5431/2 "2022-11-21T11:27:05Z")
Hi @pamolloy, Please share the mail address you used for the account or the tenant idea (privately, use a DM) so we can investigate the source of the error on the backend side. There is no single common reason that could be triggered by the user. Greetz, Josef ---
**Author:** ![TheYoctoJester](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/theyoctojester/32/1444_2.png) [@TheYoctoJester](https://hub.mender.io/u/TheYoctoJester)\ **Post date:** [November 22, 2022, 11:30am UTC](https://hub.mender.io/t/deployment-fails-because-of-500-internal-server-error-from-hosted-mender-io/5431/3 "2022-11-22T11:30:12Z")
A post was split to a new topic: [Device reapproval after update](https://hub.mender.io/t/device-reapproval-after-update/5441)