# Can't access to device pages on hosted mender

**URL:** <https://hub.mender.io/t/cant-access-to-device-pages-on-hosted-mender/5195>\
**Category:** General Discussions\
**Tags:** hosted-mender\
**Created:** [August 18, 2022, 10:14am UTC](https://hub.mender.io/t/cant-access-to-device-pages-on-hosted-mender/5195 "2022-08-18T10:14:43Z")\
**Posts on this page:** 10\
**Page:** 1

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**Author:** ![perceval](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/perceval/32/1557_2.png) [@perceval](https://hub.mender.io/u/perceval)\
**Post date:** [August 18, 2022, 10:14am UTC](https://hub.mender.io/t/cant-access-to-device-pages-on-hosted-mender/5195/1 "2022-08-18T10:14:43Z")

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Hello all,

I cannot access any device detail page on [hosted.mender.io](http://hosted.mender.io). There is an error message.  
I tried to flush the cache of my browser (google chrome) and even try to use firefox but the same error appear when I click on any device to display details about it.

 ![Screenshot from 2022-08-18 12-11-06](https://canada1.discourse-cdn.com/flex036/uploads/mender/original/2X/0/068080bcbb009ee15ba30c0f522f0db8fcf7bf5e.png)

This is blocking my workflow. Do you have a solution?

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**Author:** ![oleorhagen](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/oleorhagen/32/297_2.png) [@oleorhagen](https://hub.mender.io/u/oleorhagen)\
**Post date:** [August 18, 2022, 2:16pm UTC](https://hub.mender.io/t/cant-access-to-device-pages-on-hosted-mender/5195/2 "2022-08-18T14:16:21Z")

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Hi @perceval

I just tried logging in and checking on my account, using Firefox and Chrome.

Which version of `chrome` are you on?

Also, perhaps @mzedel would be helpful here 🙂

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**Author:** ![mzedel](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/mzedel/32/261_2.png) [@mzedel](https://hub.mender.io/u/mzedel)\
**Post date:** [August 18, 2022, 2:31pm UTC](https://hub.mender.io/t/cant-access-to-device-pages-on-hosted-mender/5195/3 "2022-08-18T14:31:21Z")

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Heyho,

Thanks for the screenshot and I’m sorry to see that! Based on the info there I would assume this is exactly what [this PR](https://github.com/mendersoftware/gui/pull/3017) should address…  
Just for context: do you happen to use any of the RBAC functionality?

Manuel

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**Author:** ![perceval](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/perceval/32/1557_2.png) [@perceval](https://hub.mender.io/u/perceval)\
**Post date:** [August 19, 2022, 7:24am UTC](https://hub.mender.io/t/cant-access-to-device-pages-on-hosted-mender/5195/4 "2022-08-19T07:24:50Z")

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> [@oleorhagen](#):
>
> Which version of `chrome` are you on?

Version 104.0.5112.101 (Official Build) (64-bit) on Ubuntu 22.04

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**Author:** ![perceval](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/perceval/32/1557_2.png) [@perceval](https://hub.mender.io/u/perceval)\
**Post date:** [August 19, 2022, 7:26am UTC](https://hub.mender.io/t/cant-access-to-device-pages-on-hosted-mender/5195/5 "2022-08-19T07:26:35Z")

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Wow that was fast ^^  
Do you know when this PR will be deployed in production, because I still have the problem :s

> [@mzedel](#):
>
> Just for context: do you happen to use any of the RBAC functionality?

We do not use any RBAC functionnality

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**Author:** ![perceval](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/perceval/32/1557_2.png) [@perceval](https://hub.mender.io/u/perceval)\
**Post date:** [August 22, 2022, 7:26am UTC](https://hub.mender.io/t/cant-access-to-device-pages-on-hosted-mender/5195/6 "2022-08-22T07:26:13Z")

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@mzedel @oleorhagen do you have any solution to provide? I cannot access any of my devices details for more than a week now :s

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**Author:** ![oleorhagen](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/oleorhagen/32/297_2.png) [@oleorhagen](https://hub.mender.io/u/oleorhagen)\
**Post date:** [August 22, 2022, 10:49am UTC](https://hub.mender.io/t/cant-access-to-device-pages-on-hosted-mender/5195/7 "2022-08-22T10:49:52Z")

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Hi @perceval currently there is a planned update of hosted-mender this week.

As far as I know, this should contain the needed fix.

I am sorry for the issues you are seeing.

In the meantime, could you try a different chrome or firefox version?

I’m on Firefox 103.0.2, and am not seeing these issues.

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**Author:** ![perceval](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/perceval/32/1557_2.png) [@perceval](https://hub.mender.io/u/perceval)\
**Post date:** [August 22, 2022, 1:52pm UTC](https://hub.mender.io/t/cant-access-to-device-pages-on-hosted-mender/5195/8 "2022-08-22T13:52:58Z")

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Hi @oleorhagen ,

Thank you for the update. I’ll keep you posted after the update 🙂

I’m using Firefox 103.0.2 (64-bit) (flatpack edition) too :s  
I’ll try different version

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**Author:** ![tranchitella](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/tranchitella/32/606_2.png) [@tranchitella](https://hub.mender.io/u/tranchitella)\
**Post date:** [August 23, 2022, 7:32am UTC](https://hub.mender.io/t/cant-access-to-device-pages-on-hosted-mender/5195/9 "2022-08-23T07:32:01Z")

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Hello @perceval, we rolled out an update to Hosted Mender this morning.  
Are you still experiencing this issue?

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<div class="post-metadata">

**Author:** ![perceval](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/perceval/32/1557_2.png) [@perceval](https://hub.mender.io/u/perceval)\
**Post date:** [August 23, 2022, 8:09am UTC](https://hub.mender.io/t/cant-access-to-device-pages-on-hosted-mender/5195/10 "2022-08-23T08:09:33Z")

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Hello @tranchitella,

yeah the update is supoer effective, I can access my devices details again on both Chrome and Firefox.  
Thank you 🙂
