# Cannot initiate password reset
**URL:** https://hub.mender.io/t/cannot-initiate-password-reset/5342
**Category:** General Discussions
**Tags:** api, mender-server
**Created:** [October 20, 2022, 7:23pm UTC](https://hub.mender.io/t/cannot-initiate-password-reset/5342 "2022-10-20T19:23:04Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@koki](https://hub.mender.io/u/koki)
#### Post date: [October 20, 2022, 7:23pm UTC](https://hub.mender.io/t/cannot-initiate-password-reset/5342/1 "2022-10-20T19:23:04Z")
Hello.
I have installed Mender server version 3.4.0 using the helm chart.
After creating some users from web UI, I tried to initiate password reset, but it failed with the following error.
```auto
The password reset request cannot be processed: Resource not found
```
The developer tool on the web browser showed the following call resulted in http 404.
Can someone help how to fix this problem?
---
### Author:  [@TheYoctoJester](https://hub.mender.io/u/TheYoctoJester)
#### Post date: [October 20, 2022, 8:50pm UTC](https://hub.mender.io/t/cannot-initiate-password-reset/5342/2 "2022-10-20T20:50:57Z")
Hi @koki,
This sounds like the issue at [Unable to create admin user - Kubernetes Mender Deployment - #4 by TheYoctoJester](https://hub.mender.io/t/unable-to-create-admin-user-kubernetes-mender-deployment/5325/4). If that is accurate, then we’re already working on it. Sorry for the inconvenience!
Greetz,
Josef
---
### Author:  [@koki](https://hub.mender.io/u/koki)
#### Post date: [October 21, 2022, 10:32am UTC](https://hub.mender.io/t/cannot-initiate-password-reset/5342/3 "2022-10-21T10:32:41Z")
Hello @TheYoctoJester,
Thank you for the info.
I’ve read the linked thread, but it seems a different problem.
I can log in with a user created via useradm command.
Also, I can create other users from web UI, and can log in with these users as well.
What I cannot do is to reset user password.
---
### Author:  [@kjaskiewiczz](https://hub.mender.io/u/kjaskiewiczz)
#### Post date: [October 21, 2022, 11:27am UTC](https://hub.mender.io/t/cannot-initiate-password-reset/5342/4 "2022-10-21T11:27:33Z")
Hi @koki
Password reset feature is not available in the open source.
---
### Author:  [@koki](https://hub.mender.io/u/koki)
#### Post date: [October 21, 2022, 11:59am UTC](https://hub.mender.io/t/cannot-initiate-password-reset/5342/5 "2022-10-21T11:59:56Z")
Hello @kjaskiewiczz
Thank you, I understand.
Then I think the following API documentation should be updated:
[https://docs.mender.io/api/3.4/#management-api-user-administration-and-authentication-initiate-password-reset-request](https://docs.mender.io/api/3.4/#management-api-user-administration-and-authentication-initiate-password-reset-request)
It does not mention that the password reset request initiation is not available in the open source version. It would be great that the document for this API has a phrase similar to
```auto
This operation is only available in our commercial offering and requires you to be on the following plans:
* enterprise
```
like List Roles API ([Mender API docs](https://docs.mender.io/api/3.4/#management-api-user-administration-and-authentication-v2-list-roles))
---
### Author:  [@Rekhanag](https://hub.mender.io/u/Rekhanag)
#### Post date: [December 12, 2023, 5:25am UTC](https://hub.mender.io/t/cannot-initiate-password-reset/5342/6 "2023-12-12T05:25:42Z")
@kjaskiewiczz @lramirez Requesting you to confirm if reset-password mail triggering functionality is available only for Enterprise version. Currently with my open-source version, reset email is not being sent and no errors in any of the logs.
Only from Browser Developer Tools, I could see requests are being sent to **“v2”** URIs
Please help us to understand if its available or not