# Cannot Accept Devices **URL:** \ **Category:** General Discussions\ **Created:** [October 27, 2020, 5:56pm UTC](https://hub.mender.io/t/cannot-accept-devices/2741 "2020-10-27T17:56:21Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![gphillips-a2e](https://avatars.discourse-cdn.com/v4/letter/g/7bcc69/32.png) [@gphillips-a2e](https://hub.mender.io/u/gphillips-a2e)\ **Post date:** [October 27, 2020, 5:56pm UTC](https://hub.mender.io/t/cannot-accept-devices/2741/1 "2020-10-27T17:56:21Z")
I was following the get started instructions for a virtual device ([https://docs.mender.io/get-started/preparation/prepare-a-virtual-device](https://docs.mender.io/get-started/preparation/prepare-a-virtual-device)), but got an error when trying to accept the device. Do you know what is causing the error? The error message was (see the screenshot at the bottom): ``` There was a problem updating the device authorization status: [object Object] ``` The steps I followed were: - Went to the devices page - Clicked create a virtual device for now - Clicked “Copy to clipboard” - Pasted the code into a terminal and press return - Went to the pending device list - Tried to accept the device The first time I tried with an older version of docker that was already installed, but I tried again with the latest version and the result was the same. I also cannot dismiss or reject devices, even after shutting them down. ![delwedd](https://canada1.discourse-cdn.com/flex036/uploads/mender/original/1X/6c262d4235ac55b5b23165b9fad4df49a2868628.png) ---
**Author:** ![drewmoseley](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/drewmoseley/32/47_2.png) [@drewmoseley](https://hub.mender.io/u/drewmoseley)\ **Post date:** [October 27, 2020, 6:06pm UTC](https://hub.mender.io/t/cannot-accept-devices/2741/2 "2020-10-27T18:06:15Z")
@merlin @tranchitella can either of you help here? I could not replicate this myself using a qemu device. Drew ---
**Author:** ![peter](https://avatars.discourse-cdn.com/v4/letter/p/278dde/32.png) [@peter](https://hub.mender.io/u/peter)\ **Post date:** [October 28, 2020, 5:50am UTC](https://hub.mender.io/t/cannot-accept-devices/2741/3 "2020-10-28T05:50:45Z")
Hello @gphillips-a2e thanks for trying Mender. since we cannot replicate the problem, I would ask you to provide a screenshot of what happens on the web console (e.g.: to access it in Chrome click with the right mouse button somewhere on the page and choose “Inspect”), I would need the screenshot from the “Console” and “Network” tabs as you press “Accept” to accept the device. best regards, peter ---
**Author:** ![mirzak](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/mirzak/32/2056_2.png) [@mirzak](https://hub.mender.io/u/mirzak)\ **Post date:** [October 28, 2020, 10:12am UTC](https://hub.mender.io/t/cannot-accept-devices/2741/4 "2020-10-28T10:12:23Z")
@gphillips-a2e, just to confirm, are you logged in as the admin user? I could image you can get these type of errors if you are logged in as a `read-only` user, which does not have permissions to accept devices. ---
**Author:** ![gphillips-a2e](https://avatars.discourse-cdn.com/v4/letter/g/7bcc69/32.png) [@gphillips-a2e](https://hub.mender.io/u/gphillips-a2e)\ **Post date:** [October 29, 2020, 10:37am UTC](https://hub.mender.io/t/cannot-accept-devices/2741/5 "2020-10-29T10:37:42Z")
Here are the screenshots: ![Screenshot from 2020-10-29 10-35-42](https://canada1.discourse-cdn.com/flex036/uploads/mender/original/1X/e25c643896cea7c4d410857c904df467919fa535.png) ![Screenshot from 2020-10-29 10-35-18](https://canada1.discourse-cdn.com/flex036/uploads/mender/original/1X/bb73eb90518e0c285a5f7fe06a07a4ce8e37ce35.png) ---
**Author:** ![gphillips-a2e](https://avatars.discourse-cdn.com/v4/letter/g/7bcc69/32.png) [@gphillips-a2e](https://hub.mender.io/u/gphillips-a2e)\ **Post date:** [October 29, 2020, 10:40am UTC](https://hub.mender.io/t/cannot-accept-devices/2741/6 "2020-10-29T10:40:18Z")
I cannot find anything in the settings or profile which says whether I am admin user, but someone else created my account so it is possible that I am not. How can I tell? ---
**Author:** ![gphillips-a2e](https://avatars.discourse-cdn.com/v4/letter/g/7bcc69/32.png) [@gphillips-a2e](https://hub.mender.io/u/gphillips-a2e)\ **Post date:** [October 29, 2020, 11:28am UTC](https://hub.mender.io/t/cannot-accept-devices/2741/7 "2020-10-29T11:28:08Z")
I talked to the person that created the account. He has given me additional permissions and it is now working. Thanks for your assistance.