# Authorize failed: transient error: authorization request failed **URL:** \ **Category:** General Discussions\ **Created:** [July 11, 2024, 7:19am UTC](https://hub.mender.io/t/authorize-failed-transient-error-authorization-request-failed/7013 "2024-07-11T07:19:54Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![sahithi](https://avatars.discourse-cdn.com/v4/letter/s/90ced4/32.png) [@sahithi](https://hub.mender.io/u/sahithi)\ **Post date:** [July 11, 2024, 7:19am UTC](https://hub.mender.io/t/authorize-failed-transient-error-authorization-request-failed/7013/1 "2024-07-11T07:19:54Z")
We are using hosted mender([https://hosted.mender.io](https://hosted.mender.io)), and setting up the client in Linux VM, while we try to run the mender client we are facing issues. here is our mender.conf { “HttpsClient”: {“SkipVerify”:true}, “Security”: {}, “DeviceTypeFile”: “/var/lib/mender/device\_type”, “DBus”: { “Enabled”: true }, “UpdateControlMapExpirationTimeSeconds”: 90, “UpdateControlMapBootExpirationTimeSeconds”: 45, “UpdatePollIntervalSeconds”: 5, “InventoryPollIntervalSeconds”: 5, “RetryPollIntervalSeconds”: 30, “StateScriptRetryIntervalSeconds”: 30, “TenantToken”: “”, “Servers”: [ { “ServerURL”: “[https://hosted.mender.io](https://hosted.mender.io)” } ] } level=error msg=“Authorize failed: transient error: authorization request failed: transient error: authorization request failed: failed to build authorization request: failed to obtain authorization message data: failed to obtain identity data: failed to call /usr/share/mender/identity/mender-device-identity: fork/exec /usr/share/mender/identity/mender-device-identity: exec format error” Jul 11 05:55:57 edgedevice11 mender[791535]: time=“2024-07-11T05:55:57Z” level=info msg=“State transition: authorize [Sync] → authorize-wait [Idle]” ---
**Author:** ![TheYoctoJester](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/theyoctojester/32/1444_2.png) [@TheYoctoJester](https://hub.mender.io/u/TheYoctoJester)\ **Post date:** [July 11, 2024, 7:21am UTC](https://hub.mender.io/t/authorize-failed-transient-error-authorization-request-failed/7013/2 "2024-07-11T07:21:41Z")
Hi @sahithi, looking at your error message suggests that the file `/usr/share/mender/identity/mender-device-identity` does not work as required. Please make sure that the script is executable and provides an identity as described here: [Identity | Mender documentation](https://docs.mender.io/client-installation/identity) Greets, Josef ---
**Author:** ![sahithi](https://avatars.discourse-cdn.com/v4/letter/s/90ced4/32.png) [@sahithi](https://hub.mender.io/u/sahithi)\ **Post date:** [July 11, 2024, 11:32am UTC](https://hub.mender.io/t/authorize-failed-transient-error-authorization-request-failed/7013/3 "2024-07-11T11:32:50Z")
Hi, I have tried executing the script from the device identity. My mender-device-identity file looks like ID={ MAC=01:0e:3b:1b:2c:9a } and also tried different examples shown in the same document, but still couldn’t find a solution. and also tried from here [https://github.com/mendersoftware/mender/blob/4.0.2/support/mender-device-identity](https://github.com/mendersoftware/mender/blob/4.0.2/support/mender-device-identity) requesting further help. ---
**Author:** ![TheYoctoJester](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/theyoctojester/32/1444_2.png) [@TheYoctoJester](https://hub.mender.io/u/TheYoctoJester)\ **Post date:** [July 11, 2024, 11:38am UTC](https://hub.mender.io/t/authorize-failed-transient-error-authorization-request-failed/7013/4 "2024-07-11T11:38:04Z")
Hi @sahithi > [@sahithi](#): > > My mender-device-identity file looks like > > ID={ > MAC=01:0e:3b:1b:2c:9a > } This is not a valid identity script. As pointed out in the documentation, specifically here [Identity | Mender documentation](https://docs.mender.io/client-installation/identity#implement-a-device-identity-executable), the file must be executable (`chmod a+x` on Linux), and must print the identity key-value pairs to standard out. Greets, Josef ---
**Author:** ![sahithi](https://avatars.discourse-cdn.com/v4/letter/s/90ced4/32.png) [@sahithi](https://hub.mender.io/u/sahithi)\ **Post date:** [July 11, 2024, 12:29pm UTC](https://hub.mender.io/t/authorize-failed-transient-error-authorization-request-failed/7013/5 "2024-07-11T12:29:52Z")
Hi @TheYoctoJester , was able to give correct script now, and now i am facing issue with auth time=“2024-07-11T12:36:59Z” level=error msg=“Authorize failed: transient error: authorization request failed: transient error: authorization request failed: (request\_id: ): authentication request rejected server error message: Unauthorized” ---
**Author:** ![TheYoctoJester](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/theyoctojester/32/1444_2.png) [@TheYoctoJester](https://hub.mender.io/u/TheYoctoJester)\ **Post date:** [July 11, 2024, 12:58pm UTC](https://hub.mender.io/t/authorize-failed-transient-error-authorization-request-failed/7013/6 "2024-07-11T12:58:31Z")
@sahithi depending on the polling interval, it will take a few moments for the device to show up on the dashboard. It will be marked as pending. After you have accepted it, the device authentication succeeds. Greets, Josef ---
**Author:** ![sahithi](https://avatars.discourse-cdn.com/v4/letter/s/90ced4/32.png) [@sahithi](https://hub.mender.io/u/sahithi)\ **Post date:** [July 11, 2024, 1:19pm UTC](https://hub.mender.io/t/authorize-failed-transient-error-authorization-request-failed/7013/7 "2024-07-11T13:19:18Z")
@TheYoctoJester i am actually having the device in the preauth state, the device we create from a dashboard, while running the client in linux VM i am facing the issue. can you guide me if the mender.conf file is correct or, can you guide me through the process. { “HttpsClient”: {“Certificate”: “/certfolder/device1.crt”, “Key”: “/certfolder/device1.key”}, “Security”: {}, “DeviceTypeFile”: “/var/lib/mender/device\_type”, “DBus”: { “Enabled”: true }, “UpdateControlMapExpirationTimeSeconds”: 90, “UpdateControlMapBootExpirationTimeSeconds”: 45, “UpdatePollIntervalSeconds”: 5, “InventoryPollIntervalSeconds”: 5, “RetryPollIntervalSeconds”: 30, “StateScriptRetryIntervalSeconds”: 30, “TenantToken”: “”, “Servers”: [ { “ServerURL”: “[https://hosted.mender.io](https://hosted.mender.io)” } ] } ---
**Author:** ![TheYoctoJester](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/theyoctojester/32/1444_2.png) [@TheYoctoJester](https://hub.mender.io/u/TheYoctoJester)\ **Post date:** [July 11, 2024, 1:27pm UTC](https://hub.mender.io/t/authorize-failed-transient-error-authorization-request-failed/7013/8 "2024-07-11T13:27:19Z")
Hi @sahithi, As far as I can tell you can remove a lot of the configuration items. Something like this is known to work: ```auto { "InventoryPollIntervalSeconds": 5, "RetryPollIntervalSeconds": 30, "ServerURL": "https://hosted.mender.io", "TenantToken": "xxxxxxxxx", "UpdatePollIntervalSeconds": 5 } ``` Insert your own `TenantToken` value as described in the documentation: - log in to [https://hosted.mender.io](https://hosted.mender.io) - click your email at the top right and then “My organization” - press the “COPY TO CLIPBOARD” - assign content of clipboard to `TenantToken` Greets, Josef ---
**Author:** ![sahithi](https://avatars.discourse-cdn.com/v4/letter/s/90ced4/32.png) [@sahithi](https://hub.mender.io/u/sahithi)\ **Post date:** [July 11, 2024, 1:46pm UTC](https://hub.mender.io/t/authorize-failed-transient-error-authorization-request-failed/7013/9 "2024-07-11T13:46:41Z")
@TheYoctoJester after modify i am encountering different error level=info msg=“‘UpdateControlMapExpirationTimeSeconds’ is not set in the Mender configuration file. Falling back to the default of 2\*UpdatePollIntervalSeconds” Jul 11 13:44:29 edgedevice11 mender[165225]: time=“2024-07-11T13:44:29Z” level=info msg=“‘UpdateControlMapBootExpirationTimeSeconds’ is not set in the Mender configuration file. Falling back to the default of 600 seconds” Jul 11 13:44:29 edgedevice11 mender[165225]: time=“2024-07-11T13:44:29Z” level=info msg=“No dual rootfs configuration present” Jul 11 13:44:29 edgedevice11 mender[165225]: time=“2024-07-11T13:44:29Z” level=info msg=“State transition: init [none] → init [none]” Jul 11 13:44:29 edgedevice11 mender[165225]: time=“2024-07-11T13:44:29Z” level=info msg=“State transition: init [none] → idle [Idle]” Jul 11 13:44:29 edgedevice11 mender[165225]: time=“2024-07-11T13:44:29Z” level=info msg=“State transition: idle [Idle] → authorize-wait [Idle]” Jul 11 13:44:29 edgedevice11 mender[165225]: time=“2024-07-11T13:44:29Z” level=info msg=“State transition: authorize-wait [Idle] → authorize [Sync]” ---
**Author:** ![TheYoctoJester](https://yyz2.discourse-cdn.com/flex036/user_avatar/hub.mender.io/theyoctojester/32/1444_2.png) [@TheYoctoJester](https://hub.mender.io/u/TheYoctoJester)\ **Post date:** [July 11, 2024, 1:49pm UTC](https://hub.mender.io/t/authorize-failed-transient-error-authorization-request-failed/7013/10 "2024-07-11T13:49:19Z")
@sahithi as the log clearly says, this is an info message and it falls back to a reasonable default value. No problem. ---
**Author:** ![sahithi](https://avatars.discourse-cdn.com/v4/letter/s/90ced4/32.png) [@sahithi](https://hub.mender.io/u/sahithi)\ **Post date:** [July 11, 2024, 2:46pm UTC](https://hub.mender.io/t/authorize-failed-transient-error-authorization-request-failed/7013/11 "2024-07-11T14:46:28Z")
@TheYoctoJester thanks for the help.